Burbank, CA (BUR)

Hollywood Burbank Airport - BUR
Terminal    Terminal A
Recommended Check-in Time 90 minutes

Even More® Speed

Ticket Counter Hours

7:00 p.m. - 9:30 p.m.

Baggage Claim Phone Number 1-818-847-1443 (office)
1-818-847-1093 (fax)
Skycap/Curbside None
Directions to Airport Click Here For Directions
Airport Website Click Here

Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights and 60 minutes for international flights.

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage. 

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights 
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Address and phone number - BUR


2627 Hollywood Way

Burbank, CA 91505

General Airport Phone: 1-818-840-8840

Baggage claim information

Baggage Claim is located in Terminal A. You can pick up your bags from Carousel 1 or 2.

Making a baggage claim

If your baggage has been delayed or damaged, it's important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four (4) hours after arrival.

The Baggage Service Office is open from 8:30 a.m. until 10:00 p.m.

Burbank Baggage Service Office telephone: 1- 818-847-1443

Burbank Baggage Service Office fax: 1-818-847-1093

Baggage claim follow-up

To follow-up on a baggage claim, contact Central Baggage Services. Click Here for hours of operation and contact information.

Boarding & deplaning options

Burbank does not have a jetbridge and all boarding is done via the airstairs. A turboway ramp is used for customers in a wheelchair or for those who are unable to ascend stairs.

Permitting weather and other circumstances, Burbank may offer boarding and deplaning from both the front and back of the aircraft.

Car rental companies

For car rental information, click here.

Other car rental options

We can also offer you special rates on rental cars through our partner You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to

You may also contact Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish).

Check-in & gate information

Ticket counter hours and location

Our ticket counter is located in Terminal A and is open 7:00 p.m. - 10:00 p.m.

We recommend you arrive at the airport at least 90 minutes prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You will need a boarding pass to get through security.

Identification requirements

Click Here for Identification / ID Requirements

Boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure.

Standby customers may be cleared at 10 minutes to departure.

Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check in

If you have a confirmed reservation, feel free to use a kiosk to check in. You may check in using the kiosk no more than six hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.

You can retrieve your information and check in at a kiosk using one of the following methods:

  • Confirmation code
  • Emailed itinerary with the bar code
  • Credit card with your name on it
  • TrueBlue number or email address and password if you're a TrueBlue member.
  • In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.

Check in & pick up info for unaccompanied minors

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop-off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

Pick-up information

When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

In cases where a flight arrives after the ticket counter is closed, the pick-up person should proceed directly to baggage claim to meet the minor.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.

Customer paging number
To get in touch with someone at the airport, call 1-818-840-8840 to have them paged.

Directions to BUR

from the South (San Diego, Oceanside or Anaheim)

Take I-5 North to the Hollywood Way exit. Turn left onto N Hollywood Way which ends at the airport.

from the North

Take I-5 South to the Hollywood Way exit. Turn left onto N Hollywood Way which ends at the airport.

from the West (El Segundo, Long Beach, Manhattan Beach)

Take I-405 N toward Santa Monica to US-101 S toward Los Angeles. Take CA-134 E toward Burbank / Glendale to the Pass Avenue and exit toward Burbank. Turn left onto N Pass Avenue. Turn right onto W Verdugo Avenue. Turn left onto N Hollywood Way which ends at the airport.

from the East

Take I-210 W toward Pasadena to CA-134 W to the I-5 N exit toward Los Angeles/Sacramento. Take the I-5 N to the Hollywood Way exit and turn left on N Hollywood Way which ends at the airport.

Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.

Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 

Using ridesharing apps or taxi? You can be picked up and dropped off right outside the terminal.

Want to take public transit? The M60 SBS & Q47 bus stop is located on Marine Terminal Road outside of Terminal A.
The Q70 SBS, Q72 & Q48 are accessible from Terminal B. If you take one of these to Terminal B, you can take the free BLUE shuttle to Terminal A.

Mileage information

The airport is located 4 miles from downtown Burbank. Additional areas of interest:

Beverly Hills, CA 13 miles
Disneyland 39 miles
Los Angeles, Airport     28 miles
Los Angeles, CA 15 miles
Santa Monica, CA 24 miles
Newport Beach, CA 58 miles
Queen Mary 39 miles
Six Flags Magic Mt 20 miles
San Diego, CA 135 miles
Santa Barbara, CA 88 miles
Universal Studios 4 miles
Long Beach, CA 38 miles

Other airlines

If you're making a connection in Burbank, click here for a list of other airlines and their contact information.


Click here for parking information.

Special service information

For your convenience, regular and oversized wheelchairs are available upon request. Use the white courtesy phones located throughout the terminal to contact an airport operator for assistance. Electric carts are not available in the concourse area.

TTYs can be found in the main terminal and on each concourse, as well as on the Shuttle Island in front of the terminal.

Linked Topics
Click on one of the categories below to find similar knowledge: