Even More® Speed
Monday - Friday12:00 a.m. – 5:30 a.m. 8:00 a.m. - 4:00 p.m.
12:00 - 1:00 p.m. Lunch Break
Saturday - Sunday12:00 a.m. – 5:30 a.m.
last updated: July 30, 2016
Please be advised of reports of an outbreak of mosquito-borne Zika virus affecting parts of Latin America, the United States and the Caribbean, including Aruba, Bahamas, Barbados, Cayman Islands, Costa Rica, Colombia, Cuba, Curaçao, Dominican Republic, Ecuador, Florida, Haiti, Grenada, Mexico, Puerto Rico, St. Maarten, St. Thomas, St. Croix, St. Lucia, Texas and Turks and Caicos.
The risk of mosquito-borne transmission on aircraft is extremely low and customers traveling to affected areas should follow the recommendations provided by the CDC at http://www.cdc.gov/Travel.
What is Zika?Zika is a mosquito-borne virus that is spread to people through mosquito bites.
What are the symptoms?The most common symptoms of Zika are fever, rash, joint pain, and conjunctivitis. The symptoms are usually mild and can last several days to a week. Many people infected with Zika will not develop symptoms or even realize they have been infected.
What is the treatment?There is no vaccine to prevent or medicine to treat Zika. Travelers can protect themselves from contracting Zika by taking steps to prevent mosquito bites, such as using insect repellent, wearing long sleeves and pants, and staying in places with air conditioning or window and door screens.
Zika and PregnancyZika virus can be spread from a pregnant woman to her unborn baby and can cause serious birth defects and other poor pregnancy outcomes. The CDC recommends special precautions for pregnant women and women trying to become pregnant:
Does Zika virus infection cause GBS?We do not yet know if there is a connection between GBS and Zika virus infection. It is difficult to determine if any particular pathogen or germ “causes” Guillain-Barré syndrome (GBS). The Brazil Ministry of Health has reported an increased number of people who have been infected with Zika virus who also have GBS. CDC is working with Brazil to study the possibility of a link between Zika and GBS.
Because the spread of Zika is ongoing, travelers should check the CDC travel website for the most up-to-date locations and recommendations: http://www.cdc.gov/Travel
JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.
*kiosk availability subject to airport hours of operation
Check in cut-off times vary between check-in channels as follows:
Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.
Mercedita National Airport
P.O. Box 323Mercedita Station Ponce, PR 00715-0323
General Airport Phone: 1-787-842-6292
Baggage claim is located inside the terminal.
Making a baggage claim
If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.
If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four (4) hours after arrival.
The baggage service office is open from 4:00 a.m. until 7:00 a.m. and from 9:00 a.m. until 5:00 p.m.
Ponce Baggage Service Office Telephone: 1-787-651-0787 Ponce Baggage Service Office Fax: 1-787-651-0790
Baggage claim follow-up
To follow-up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.
The following car rental agencies are located in the terminal across from the JetBlue ticket counter:
other car rental options
We can also offer you special rates on rental cars through our partner Hotels.com. You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to Hotels.com.
You may also contact Hotels.com Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish)..
Ticket counter hours and location
Our ticket counter is located in the Main Terminal and is open from 02:15 a.m. until 6:15 a.m., 8:00 a.m. until 4:00 p.m. with a lunch break from 12:00 - 1:00 p.m Monday through Friday. Saturday and Sunday we are open from 02:15 a.m. until 6:15 a.m.
We recommend you arrive at the airport at least two (2) hours prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through security screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.
You will need a boarding pass to get through security. Our flights depart out of Gate 1.
Click Here for Identification / ID Requirements.
Boarding cut-off time
Each customer must be onboard the aircraft 15 minutes prior to departure.
Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.
Kiosk check in
If you have a confirmed reservation, feel free to use a kiosk machine to check in. You may check in using the kiosk no more than six hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.
You can retrieve your information and check in at a kiosk using one of the following methods:
In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.
Skycap and curbside check in
Skycap and curbside check in are currently not available in Ponce.
Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.
When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.
Drop off information
When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:
In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.
Pick up information
When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.
The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.
from Juana Diaz
Take Route 52 west to Route 10 south. Follow Route 10 south to the airport.
Take Route 149 south to Route 52 west. Then take Route 10 south and follow to the airport.
Take Route 144 south to Route 140 south. Then take Route 143 west to Route 10 south. Follow Route 10 south to the airport.
Take Route 10 south and follow until you arrive at the airport.
Take Route 385 south to Route 2 east. Then take Route 52 east to Route 10 south and follow until you arrive at the airport. There will be a $.50 toll on Route 52.
Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.
Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.
Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.
Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting.
The airport is a quick 5 mile drive from downtown Ponce. Additional areas of interest:
Cats and dogs traveling between the Continental United States and Puerto Rico are required to have the following upon arrival:
For more important information on vaccinations and importing pets to Puerto Rico click here or call 787-796-1650.
When exiting Puerto Rico, you are required to clear all checked baggage through Agriculture prior to check in.
All customers are subject to random Customs inspection.
Items such as fruit, live plants, and certain types of meat may not be allowed into the mainland. Please check with U.S. Customs, Agriculture, and Fish and Wildlife.
Please visit http://www.cbp.gov/ for additional Customs information and www.usda.gov for Agricultural information.
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