JetBlue accepts service animals traveling with qualified individuals with a disability. In the event that a customer requires more than one service animal, JetBlue will make every reasonable effort to accommodate the customer. A second seat may be purchased so the animal can be accommodated in accordance with FAA safety regulations; or the customer may wait until a later flight, if the animals cannot be accommodated together at a single customer seat.
Please note the following when traveling with a service animal:
Service Animals - A Service Animal has been through some type of training to perform a specific active function, such as path finding, picking up objects, carrying things, providing additional stability, responding to sounds, etc.
NOTE: JetBlue will only accept Service Animals that are providing necessary assistance to the individual who is traveling.
Emotional Support/Psychiatric Service Animals - An Emotional Support or Psychiatric Service Animal can only be used by persons with a diagnosed mental or emotional disorder and need not have specific training for that function, but must be trained to behave appropriately in a public setting.
Service Animals shall have identifiers such as identification cards, other written documentation, presence of harnesses, tags or “the credible verbal assurances of a qualified individual with a disability using the animal”.
Please note: documentation is not required as a condition for permitting an individual to travel with his or her service animal in the cabin unless a customer’s verbal assurance is not credible.
Emotional Support/Psychiatric Service Animals
Emotional Support/Psychiatric Service Animals require current documentation (i.e., not more than one year old) on letterhead or prescription from a licensed mental health professional or physician* stating the following:
Always include the confirmation code on all correspondence.
Please note: Required documentation for Emotional Support Animals must always accompany the animal when traveling and is to be presented upon request to JetBlue airport personnel for review.
JetBlue will accept electronic documents in a non-editable format such as a pdf scan or phone gallery photo of the original letter. Easily editable formats such as email or Word documents will not be accepted. Please contact A CRO in the event of an issue or your BlueCity Leadership.
*Any licensed mental health professional (e.g., psychiatrist, psychologist, licensed clinical social worker) including a medical doctor who is specifically treating a customer's mental or emotional disability.
If you are traveling with a service animal on an international flight, please read the additional health documentation requirements here.
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