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Denver International Airport - DEN



 
Denver International Airport - DEN
Terminal    East Terminal - Level 6
Concourse A
Recommended Check-in Time 2 hours*

Even More® Speed

Yes

TSA PreCheck

Available until 9 p.m.
Ticket Counter Hours

Sun - Fri
9:30 a.m. – 12:30 a.m.
7:30 p.m. – 11:30 p.m.

Saturday
7:30 p.m. – 11:30 p.m.

Cashless Lobby

Cash is not accepted as a form of payment at the ticket counter.
Click here for more information.

Baggage Claim Phone Number 1-303-317-1191 (office)
1-303-317-1194 (fax)
Skycap/Curbside No/No
Directions to Airport Click Here For Directions
Airport Website Click Here

*DEN ticket counter opens 2.5 - 3 hours prior to scheduled departure time.
 Bags cannot be accepted until the ticket counter opens.


Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights
  • Checked baggage will not be accepted less than 60 minutes prior to departure on international flights 

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.


Address and phone number - DEN

DENVER INTERNATIONAL AIRPORT

JetBlue
8500 Pena Boulevard
Denver, CO 80249-6340

General Airport Phone: 1-303-342-2000


Baggage claim information

Baggage Claim is located on the Eastside, Terminal Level 5. You can pick up your bags from Carousel 5.

Making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office within four (4) hours after arrival.

The baggage service office can be reached during ticket counter hours:  

Sunday - Friday
9:00 a.m. - 12:00 p.m.
8:15 p.m. - 11:45 p.m.

Saturday
8:15 p.m. - 11:45 p.m.

If you need to contact the baggages service office outside the ticket counter hours please call the supervisor on duty line at 303-317-1191 ext. 2.

Denver Baggage Service Office telephone: 1-303-317-1191
Denver Baggage Service Office fax: 1-303-317-1194

Baggage claim follow-up

To follow-up on a baggage claim, contact Central Baggage Services. Click Here for hours of operation and contact information.


Car rental companies

Car rental agencies are located in the center of the Jeppeson Terminal Level 5, on both the east and west sides. Click here for more information.

Other car rental options

We can also offer you special rates on rental cars through our partner Hotels.com. You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to Hotels.com.

You may also contact Hotels.com Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish).


Check-in & gate information

Ticket counter location

Our ticket counter is located in the Eastside Terminal Level 6.

We recommend you arrive at the airport at least two (2) hours prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You will need a boarding pass to get through security. Our flights depart out of Gate A35 and A37.

Identification requirements

Click Here for Identification / ID Requirements

Boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure.

Standby customers may be cleared at 10 minutes to departure.

Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check in

If you have a confirmed reservation, feel free to use a kiosk machine to check in. You may check in using the kiosk no more than six hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.

You can retrieve your information and check in at a kiosk using one of the following methods:

  • Confirmation code
  • Emailed itinerary with the bar code
  • Credit card with your name on it
  • TrueBlue number or email address and password if you're a TrueBlue member

In order to validate your boarding pass, you'll need to present it along with your photo ID at TSA Checkpoints.

Skycap and curbside check in

Skycap and curbside check in service are not available at Denver International Airport.


Check in & pick up info for unaccompanied minors

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

All minors will be dropped off and picked up at the arrival/departure gate.  All parties must request a gate pass at the JetBlue ticket counter (government photo identification required) to access the arrival/departure gate.  Minors will not be brought to the baggage claim area.  Please see additional drop off and pick up information below:

Drop off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • Minor is escorted to the departure gate
  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor.

Pick up information

When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 60 minutes before the scheduled arrival.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.


Customer paging number
If you’re trying to get a hold of someone at the airport call 1-303-342-2300 to have them paged.

Directions to DEN

from Boulder

Take US 36 south, then I-25 south and I-70 east.

from the Rocky Mountains

Take I-70 east.

from Denver Tech Center and Colorado Springs

Take I-225 north and then I-70 east.

from Fort Collins

Take I-25 south to 104th Avenue and proceed east to Denver International Airport

from downtown Denver

Take I-25 north and then I-70 east.


Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.


Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 


Ground transportation

Transportation is located at curbside, directly outside the baggage claim area. For more information, click here or call: 1-800-AIR-2DEN or 1-303-342-4059

GroundLink.com

JetBlue has a partnership with GroundLink, the leading revolutionary online ground transportation provider. For more information, click here.

This new car service option provides our customers with an additional level of comfort and service that comes with pre-booking ground transportation with a knowledgeable, professional and reliable car service and limo provider. This option allows travelers to reserve the service online for a ride to or from the airport, including prompt curbside pick-up and drop-off by a local driver with GPS to ensure efficient and stress-free travel to the final destination.

 


Mileage information - DEN

The airport is an 18 mile drive from downtown Denver. Additional areas of interest:

Fort Collins, CO 68 miles
Colorado Springs, CO 69 miles
Cheyenne, WY 101 miles
Pueblo, CO 129 miles
Steamboat Springs, CO         156 miles
Aspen, CO 184 miles

Other airlines

If you're making a connection at Denver International Airport, click here for a list of other airlines and their contact information.


Parking

For additional parking information call: 1-303-DIA-PARK (1-303-342-7275) The DIA Parking Hotline provides space availability information for all parking areas at the airport.

Click here for parking information.


Special service information

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

There is a TTY phone at the JetBlue Drop Bags and throughout the airport.


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