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Instructions for using a JetBlue service credit



 
Service Credit with JetBlue

Your JetBlue Travel Bank Service Credit is good for one year from the date it was issued for JetBlue flights only. JetBlue credits may be used toward the air portion of JetBlue reservation or JetBlue Vacations packages, but may not be used toward ShopBlue merchandise.

When you are ready to use your JetBlue Service Credit, visit jetblue.com and choose Travel Bank as your form of payment. Or you may call our Reservations team and give the crewmember your Travel Bank account information, the confirmation number from the original flight, or the credit card number you used to book your original flight.

Please keep the following in mind when using Travel Bank Service Credits:

  • Service Credits can only be used towards JetBlue airfare only. They cannot be used to pay for fees and services such as: Even More® Space seats, Unaccompanied Minor fees, Pet fees, baggage fees, purchases onboard, etc.
  • Service Credits can only be used towards future reservations and cannot be applied to past flown reservations
  • Travel need not be completed by the Service Credit expiration date, only a new reservation booked and the credit used as payment by then 
  • Multiple Travel Bank accounts may be used per reservation, but only one Travel Bank per customer may be used
  • Service Credits may be merged into one Travel Bank account, as long as the credits are all under the same customer name (once merged, they cannot be unmerged). To merge credits, please call 1-800-JETBLUE (538-2583) to speak with a reservations crewmember.

How to use Travel Bank Credits

Can I view my Travel Bank credit online if I don't have a TrueBlue account?
Yes. You can access your Travel Bank account on jetblue.com or click here.

How do I use my Travel Bank credit on a new booking? Can I use it online and over the phone? 
When booking online at jetblue.com, you'll have the option to use your Travel Bank funds during the payment portion of the booking. You'll be able to view the balance of your account and indicate how much of those funds you want to apply to the current booking. You'll need your TrueBlue or Travel Bank login information to access those funds. You can also use Travel Bank as a form of payment when booking through 1-800-JETBLUE (538-2583).

I want to use a credit card and a Travel Bank credit. How do I do this? 
When booking online at jetblue.com, you'll have the option to apply Travel Bank funds during the payment portion of the booking. Simply apply your Travel Bank funds first, and then enter the credit card information to cover any remaining balance.

I need to change my reservation. Can I use my Travel Bank credit to pay for changes in airfare and change/cancel fees? 
You can use your Travel Bank account funds to pay for changes in airfare and the change/cancel fee that goes with it. However, your Travel Bank funds cannot be used to pay for the following:

  • Change/cancel fees on TrueBlue Point bookings
  • Same-day change fees
  • Ancillary fees including unaccompanied minor fees, Even More Space, Even More Speed, pet fees, excess baggage fees, etc.

I forgot I had a credit and booked a new reservation. Can you apply my credit and give me a refund? 
Yes, if the credit was issued prior to booking, please call our reservations center at 1-800-JETBLUE (538-2583) prior to your scheduled travel for assistance.

I have multiple Travel Bank accounts, all under my name, can I use them all?
Yes, please call our reservations center at 1-800-JETBLUE (538-2583) for assistance.

Each member of my family has a Travel Bank account. How do we use our Travel Bank funds on our next reservation? 
Each family member can use their Travel Bank funds by booking individually online at jetblue.com or by calling our reservations center at 1-800-JETBLUE (538-2583). Family members may not combine Travel Bank credits.

Can I choose to only use partial Travel Bank funds?
Yes, at the "Use Travel Bank credit" screen at checkout, select to manually enter the amount you wish to apply.


Credit with JetBlue Vacations

JetBlue Vacations credits are good for one year from the date of issue and may be used towards any portion of a JetBlue Vacations Package.

JetBlue Travel Bank credits are good for one year from the date of issue and may be used towards the air-portion of a JetBlue Vacations Package only.

When you are ready to use your JetBlue Vacations credit or Travel Bank credit towards a new vacation package, simply call our JetBlue Vacations desk and provide the crewmember with your confirmation code or the last four digits of the credit card used on the original JetBlue Vacations reservation or your Travel Bank account information.


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