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Accommodations for customers using wheelchairs



 
Wheelchairs, scooters, and assistive devices on JetBlue

We transport all types of personal wheelchairs including folding, collapsible or non-folding manual wheelchairs, battery-powered wheelchairs and scooters, and other assistive devices. JetBlue will accept battery-powered wheelchairs (unless it is a folding model) and mobility aids as checked baggage only. Wheelchair batteries are not permitted in the cabin with the exception of lithium ion batteries. Customers may carry two (2) spare lithium ion wheelchair batteries as long as the combined total is less than 300 watt hours or 25 grams. A lithium–ion battery that has been removed from an assistive device must be transported in the cabin but may not contain more than 25 grams of lithium or 300 watt hours.

JetBlue accepts both spillable and non-spillable batteries in wheelchairs and mobility aids; however, respirators and ventilators are required to have non-spillable batteries only. Batteries used for assistive devices require labeling: the outer packaging must be plainly and durably marked “NONSPILLABLE” or “NONSPILLABLE BATTERY” or "SPILLABLE BATTERY" so that crewmembers can exercise proper handling procedures for the different battery types.

In addition to collapsible assistive devices which can safely fit in an overhead compartment or under a customer's seat, one folding, collapsible or break-down wheelchair per flight may be stowed onboard the cabin. This is determined on a first-come, first-served basis at time of check in.

Alternatively, JetBlue will accept such items as checked baggage at the ticket counter and/or gate. Checking and returning of personal wheelchairs at the gate area upon arrival can be arranged. Detachable items such as seat cushions and foot rests may be carried onboard.


Wheelchair availability at airports

We have wheelchairs available for use at each of our airports. At your destination airport, we can provide deplaning assistance and have your personal wheelchair available at the gate or baggage claim area, whichever is preferred. If you choose to have your wheelchair delivered at the baggage claim, we will provide wheelchair service to that area.

If you're booking a reservation online and need a wheelchair at the airport, please call our reservation team so we can request the wheelchair for you in advance.


Aisle chairs

Every JetBlue aircraft and every JetBlue gate area, has available a specially-designed wheelchair for our non-ambulatory customers to use.

These wheelchairs are referred to as "aisle chairs" because they fit the aisle of our aircraft and may be used to move about the cabin. The dimensions of the aisle chair are 27"l x 42"h x 15"w. The aisle chairs on the Airbus A320s and A321s have a weight limit of less than 300 pounds, and the aisle chairs on the EMBRAER 190s have a weight limit of less than 221 pounds. While the aisle chair provides accessibility to the entrance of the restrooms, it does not provide accessibility in the interior of the restrooms.

Our Inflight crewmembers are trained to assist customers and will provide assistance in moving to and from the aircraft lavatory. However, Inflight crewmembers are not required to carry or assist customers with personal hygiene.


Wheelchair Storage

JetBlue accommodates one manual folding wheelchair on every aircraft upon request as long as you are in the gate area and take advantage of pre-boarding. We are able to stow a second chair on some of our aircraft with some limitations.

No advanced notice is required to stow a wheelchair in the cabin.  The accommodation is made on a first-ask, first-served basis at the airport. Please contact our airport crewmember upon your arrival and ask for this accommodation.

We do not stow battery powered wheelchairs in the cabin.


Lithium battery guidelines for wheelchairs/mobility devices

For wheelchairs or mobility devices that DO NOT have a protective housing for the lithium ion battery:

Lithium ion battery size is limited to 300 watt hours (Wh) or 25 grams equivalent lithium content (ELC). One (1) spare battery not exceeding 300 Wh or two (2) spare batteries not exceeding 160 Wh (13.5 grams ELC) each may be carried in carry-on baggage. Lithium metal (non-rechargeable lithium) batteries are forbidden with these devices.

Lithium ion batteries must be removed from this type of mobility device and battery terminals protected from short circuit. The lithium ion batteries must be carried in carry-on baggage only. The customer must advise the airline of the battery location. The airline must notify the Pilot-in-command of the battery location in the cabin.


Storing your wheelchair batteries

JetBlue will accept battery-powered wheelchairs/mobility aids as checked baggage only. Battery-powered wheelchair batteries are not permitted in the cabin with the exception of lithium-ion batteries. 

Customers may carry two spare lithium ion wheelchair batteries as long as the combined total is less than 300 watt hours or 25 grams. A lithium–ion battery that has been removed from an assistive device must be transported in the cabin but may not contain more than 25 grams of lithium or 300 watt hours.

JetBlue accepts both spillable and non-spillable batteries in wheelchairs and mobility aids. (However, respirators and ventilators are required to have non-spillable batteries only.) Batteries used for assistive devices require labeling: the outer packaging must be plainly and durably marked “NONSPILLABLE” or “NONSPILLABLE BATTERY” or "SPILLABLE BATTERY" so that crewmembers can exercise proper handling procedures for the different battery types.

A battery may be refused if there are obvious signs of damage.

You may bring as many spare batteries as required to operate your wheelchair. For example, if your wheelchair uses two batteries, then you may bring two spare batteries in addition to the two that are being used.


Boarding the Aircraft

If you need to board the aircraft from your wheelchair, we offer either aircraft door level entry via a jet bridge or a wheelchair lift when a jet bridge is not available.

We have a wheelchair onboard for your use while in the aircraft.

Our Inflight crewmembers are trained to assist customers and will provide assistance in moving to and from the aircraft restroom.


BlueCities without level entry boarding

The following BlueCities do not offer level entry boarding or do not always have jetbridge access available:

Airport City Code/City

Non-Level Entry Boarding

ACK
Nantucket, MA Airport Link

NOT ALWAYS JETBRIDGE ACCESS
AUA
Aruba Airport Link
NOT ALWAYS JETBRIDGE ACCESS

BDA
Bermuda Airport Link

NOT ALWAYS JETBRIDGE ACCESS

BGI
Barbados/Bridgetown Airport Link 

NOT ALWAYS JETBRIDGE ACCESS

BQN
Aguadilla, Puerto Rico 

NOT ALWAYS JETBRIDGE ACCESS

BUR
Burbank, CA  Airport Link

NO JETBRIDGE ACCESS

CMW 
Camaguey, Cuba
 

NO JETBRIDGE ACCESS

CTG 
Cartagena

NO JETBRIDGE ACCESS
CUN
Cancun Airport Link
NO JETBRIDGE ACCESS

GCM 
Grand Cayman

NO JETBRIDGE ACCESS

GND 
Grenada

NO JETBRIDGE ACCESS

HAV
Havana

NOT ALWAYS JETBRIDGE ACCESS

HPN
White Plains/Westchester County, NY  Airport Link  

NOT ALWAYS JETBRIDGE ACCESS

HOG 
Holguin, Cuba
 

NO JETBRIDGE ACCESS

JFK
New York, NY  Airport Link

Terminal 5 - Jetbridge Access

Terminal 4 -NOT ALWAYS JETBRIDGE ACCESS

LGB
Long Beach, CA  Airport Link

NO JETBRIDGE ACCESS

LRM
La Romana, Dominican Republic Airport Link

NO JETBRIDGE ACCESS

MVY
Martha's Vineyard, MA 

NOT ALWAYS JETBRIDGE ACCESS
PAP
Port-au-Prince, Haiti
NOT ALWAYS JETBRIDGE ACCESS

PLS
Providenciales - Turks & Caicos Islands

NO JETBRIDGE ACCESS

PUJ
Punta Cana, Dominican Republic 

NOT ALWAYS JETBRIDGE ACCESS

SNU
Santa Clara, Cuba

NO JETBRIDGE ACCESS

STT
Saint Thomas Airport Link

NOT ALWAYS JETBRIDGE ACCESS  

STX
Saint Croix Airport Link

NOT ALWAYS JETBRIDGE ACCESS
SXM
St. Maarten Airport Link
NOT ALWAYS JETBRIDGE ACCESS

UVF  
Saint Lucia/Hewanorra
Airport Link

NOT ALWAYS JETBRIDGE ACCESS


Onboard Accessibility to Restrooms

Aisle chairs onboard the aircraft provide accessibility to the entrance of the restrooms, but the aisle chair cannot be taken into the restroom. The interior of each restroom is equipped with grab bars and accessible faucet handles.

Inflight crewmembers may help customers get to and from the restroom; however, Inflight crewmembers are not required to carry or assist customers with personal hygiene.


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