Assistive device means any piece of equipment that assists a customer with a disability to cope with the effects of his or her disability. Such devices are intended to assist a customer with a disability to hear, see, communicate, maneuver, or perform other functions of daily life, and may include medical devices and medications.
There's no limit to the number of assistive devices you can bring onboard the aircraft. Assistive devices will not be considered as part of the carry-on or checked baggage limit; however, they are subject to carry-on size and weight restrictions.
Assistive devices include (but are not limited to):
Most assistive devices will fit in the overhead bins. If not, we can gate-check it, and it will be one of the first items brought to the jetbridge. You may also request to pick it up at baggage claim.
JetBlue will accept assistive devices with batteries as a checked bag as well as onboard the cabin. Assistive devices with batteries include respirators, CPAP machines, portable oxygen concentrators (POCs) and ventilators. JetBlue will allow qualified individuals with a disability who are using personal respirators/ventilators to bring their equipment, including non-spillable batteries, onboard the aircraft.
*Note: Batteries used for assistive devices are required to be non-spillable and the outer packaging must be plainly and durably marked “NONSPILLABLE” or “NON-SPILLABLE BATTERY,” or completely enclosed in a case. If a battery is not labeled "non-spillable" or completely enclosed in a case, crewmembers must treat the battery as a spillable battery. Crewmembers will apply the acceptance procedures for spillable batteries as required under the FAA safety regulations.
Car seats and child restraint systems (CRS) are considered a special item (along with overcoats, jackets or umbrellas). The special item is in addition to the one carry-on item (to go in the overhead compartment) and one personal item (to go under the seat in front of the customer) a customer is permitted to bring on board the aircraft.
JetBlue will courtesy gate-check any of the following: strollers, car seats, child carriers/backpack carriers, booster seats, wheelchairs, walkers, canes, or crutches. If you chose to check any of these items (at the check-in counter or gate-check), it will not count as one of your checked bags and there is no fee assessed. There is no limit to the number of assistive devices a customer may transport as carry-on or checked bag, within reason.
Additionally, this courtesy is extended regardless of whether the customer is traveling with the infant/child or is meeting the infant/child at their destination.
Breast pumps are also permitted as a carry-on bag and are exempt from carry-on restrictions.
Note: Please be aware that strollers are not covered for damage if checked. JetBlue assumes no liability for loss, damage or delay per the JetBlue Airways Contract of Carriage Section 19.
JetBlue will not disassemble any electric wheelchair or other battery powered assistive device when the battery is non-spillable and can be stowed in an upright position in the cargo bin. When the electric wheelchair or other battery operated assistive device uses a spillable battery, and cannot be loaded/stowed/unloaded in an upright position, the battery will be removed and properly packaged in a battery box. The cables on the electric wheelchair or other battery operated assistive device will be taped to protect them from damage, and properly labeled A for positive and pound for negative to ensure the battery is reconnected properly at the destination BlueCity.
When wheelchairs or other assistive devices are disassembled by JetBlue for stowage JetBlue will reassemble them and ensure their prompt return to the Customer with a disability. Wheelchairs and other assistive devices shall be returned to the Customer in the condition received by JetBlue.
For wheelchairs or mobility devices that DO NOT have a protective housing for the lithium ion battery:
Lithium ion battery size is limited to 300 watt hours (Wh) or 25 grams equivalent lithium content (ELC). One (1) spare battery not exceeding 300 Wh or two (2) spare batteries not exceeding 160 Wh (13.5 grams ELC) each may be carried in carry-on baggage. Lithium metal (non-rechargeable lithium) batteries are forbidden with these devices.
Lithium ion batteries must be removed from this type of mobility device and battery terminals protected from short circuit. The lithium ion batteries must be carried in carry-on baggage only. The customer must advise the airline of the battery location. The airline must notify the Pilot-in-command of the battery location in the cabin.