When you book a JetBlue flight, you'll choose from several fare options — Blue, Blue Plus or Blue Flex — based on what's most valuable to you. This applies to TrueBlue Redemption/Points bookings.
Depending on which fare option you purchased, the change and cancellation fees are as follows:
Blue & Blue Plus
Fares booked on or after August 27, 2018
Fares booked before August 27, 2018
No charge to change or cancel your reservation prior to departure, difference in fare only.
Additional Change/Cancellation Terms (all fares): For changes, any applicable fare difference will be charged in addition to the change fee and are subject to availability. Cancellations are for a JetBlue flight credit only, valid for a JetBlue flight within one (1) year from the date of cancellation. If you do not change/cancel before scheduled departure and you "no show" all money for the reservation is forfeited. JetBlue change and cancellation fees will be waived for Mosaic members and those who are on the same itinerary as the Mosaic member. For a list of all of TrueBlue Mosaic benefits click here.
For JetBlue Vacations change/cancel fee structure- click here.
For Mint® change/cancel fee structure - click here.
If you used a JetBlue Voucher/travel certificate as a form of payment on your flight at any time, you will NOT be eligible to change or cancel your reservation online.
If you have a special service request or your itinerary has a different city for the return flight than the outbound flight (e.g., LGB-JFK outbound, JFK-SFO return), a reservations crewmember would be happy to assist you with your change/cancel request.
TrueBlue redemption bookings are not able to be changed or cancelled online at this time. Please call 1-800- JetBlue. When changing your flight, keeping in mind how many points you paid for your flight, you can look at dates and prices in points to find the best option for you. Increase or decrease in points required for a flight will apply and change fee varies and is determined by the Fare Option you chose.
You may use JetBlue travel credits as a form of payment when changing your flight online for change/cancel fees and any applicable difference in airfare. JetBlue credits cannot be used as a form of payment for fees and services (Even More® Space seats, Unaccompanied Minor fees, pet fees, baggage fees, etc.).
Changes and cancellations must be made prior to the scheduled departure time.
Reservations made through a travel agency, including online travel agencies (i.e. Priceline, Expedia, etc.), may be changed or cancelled on jetblue.com from the 'My Trips' tab, through the original booking source, or by calling 1-800-JETBLUE (538-2583).
*Please note that there will be a one-time $25/per-ticket (per-person) service fee that is applicable for ticket changes made over the phone on all travel agency bookings which may be self-managed on jetblue.com.
As a security measure, if you are trying to access your reservation to change it online and input the incorrect information three (3) times, your reservation will lock.
Once you have been locked out of your itinerary online, you will be able to gain access again after four (4) hours.
If you need assistance before that time, please call our reservations team.
If your credit resides in your Travel Bank account, the credit may be used to pay any applicable increase in airfare.
If you would like to redeem a credit from a different Travel Bank account please call our reservations team for assistance.