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Aruba Queen Beatrix International Airport - AUA



 
Aruba Queen Beatrix International Airport - AUA
Terminal    U.S.A. Departures Building
Recommended Check-in Time 3 Hours

Even More® Speed

No
Ticket Counter Hours 9:00 a.m. - 5:00 p.m.
Baggage Claim Phone Number

1-297-524-2490 (office)
1-297-588-5377 (fax)

Office closes at 5:30 p.m. 

Skycap/Curbside No/No
Airport Website Click Here
*All customers should clear CBP by 5:30

**Travel advisory | Zika Virus reports**

last updated: July 30, 2016

Please be advised of reports of an outbreak of mosquito-borne Zika virus affecting parts of Latin America, the United States and the Caribbean, including Aruba, Bahamas, Barbados, Cayman Islands, Costa Rica, Colombia, Cuba, Curaçao, Dominican Republic,  Ecuador, Florida, Haiti, Grenada, Mexico, Puerto Rico, St. Maarten, St. Thomas, St. Croix, St. Lucia, Texas and Turks and Caicos.

The risk of mosquito-borne transmission on aircraft is extremely low and customers traveling to affected areas should follow the recommendations provided by the CDC at http://www.cdc.gov/Travel.

What is Zika?
Zika is a mosquito-borne virus that is spread to people through mosquito bites.

What are the symptoms?
The most common symptoms of Zika are fever, rash, joint pain, and conjunctivitis.  The symptoms are usually mild and can last several days to a week. Many people infected with Zika will not develop symptoms or even realize they have been infected.

What is the treatment?
There is no vaccine to prevent or medicine to treat Zika. Travelers can protect themselves from contracting Zika by taking steps to prevent mosquito bites, such as using insect repellent, wearing long sleeves and pants, and staying in places with air conditioning or window and door screens.

Zika and Pregnancy
Zika virus can be spread from a pregnant woman to her unborn baby and can cause serious birth defects and other poor pregnancy outcomes. The CDC recommends special precautions for pregnant women and women trying to become pregnant:

  • Pregnant women should not travel to any area with Zika, and women trying to get pregnant should talk to their doctors before traveling or before their male partners travel.
  • It is especially important that women who wish to delay or avoid pregnancy consistently use the most effective method of birth control that they are able to use. Those traveling to areas with Zika should take steps during and after they travel to prevent mosquito bites and sexual transmission of Zika.
  • Pregnant women and women who are trying to become pregnant should consult their doctor before using insect repellants.

Does Zika virus infection cause GBS?
We do not yet know if there is a connection between GBS and Zika virus infection. It is difficult to determine if any particular pathogen or germ “causes” Guillain-Barré syndrome (GBS). The Brazil Ministry of Health has reported an increased number of people who have been infected with Zika virus who also have GBS. CDC is working with Brazil to study the possibility of a link between Zika and GBS.

Because the spread of Zika is ongoing, travelers should check the CDC travel website for the most up-to-date locations and recommendations: http://www.cdc.gov/Travel 


Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights
  • Checked baggage will not be accepted less than 60 minutes prior to departure on international flights 

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.


Address and phone number - AUA

ARUBA QUEEN BEATRIX INTERNATIONAL AIRPORT

JetBlue

Wayaca z/n

Oranjestad Aruba, Dutch Caribbean

General Airport Phone: 297-524-2424


Baggage claim information

Baggage Claim is located in the Arrivals Hall. Carousels are universal and scheduled daily by the airport.

Making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four (4) hours after arrival.

The baggage service office is open from 1:00 p.m. until 2:00 p.m.

Aruba Baggage Service Office telephone: 1-297-524-2490

Aruba Baggage Service Office fax: 1-297-588-5377

Baggage claim follow-up

To follow-up on a baggage claim, contact Central Baggage Services. Click Here for hours of operation and contact information.


Boarding & deplaning options

Boarding and deplaning in Aruba is generally done via the jetbridge. However, level entry may not be available for flights arriving/departing on Saturdays and Sundays through December 2017.

Aruba does not participate in boarding or deplaning from the back of the aircraft. 


Car rental companies

Car rental agencies are located across the arrival Terminal. Click here for information on car rentals in Aruba.

Other car rental options

We can also offer you special rates on rental cars through our partner Hotels.com. You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to Hotels.com.

You may also contact Hotels.com Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish).


Check-in & gate information

Ticket counter hours and location

Our ticket counter is in the U.S.A. Departures building. Counters are universal and are assigned every morning. The ticket counter is open from 9:00 a.m. until 5:00 p.m.

We recommend you arrive at the airport at least three (3) hours prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through security screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You will need a boarding pass to get through security. Gates are universal and are assigned each morning.

Check-in requirements for international travel

Documents required for travel vary according to citizenship, residency, age (for minors), length of stay, purpose of visit, student status, etc. Please check for specific requirements for the country, or countries, you are visiting to make sure you have the correct documents.

Click Here for Identification / ID Requirements.

Boarding cut-off time

Each customer must be onboard the aircraft 20 minutes prior to departure.

Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check in

Kiosk check in is currently not available.

Skycap and curbside check in

Skycap and curbside check in are currently not available in Aruba. However, porter service is available to help carry bags.


Check in & pick up information for unaccompanied minors

Click here for specific entry/exit and documentation requirements for minors based on origin and destination country.

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

Drop-off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. 

Pick-up information

When picking up an unaccompanied minor, please go to the Arrivals Building. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.


Customer paging number
If you’re trying to get a hold of someone at the airport, call 1-297-524-2424 to have them paged.

Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.


Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 


Mileage information

The airport is located in the capital city of Oranjestad. Additional areas of interest:

Oranjestad 3 miles
Eagle Beach 5 miles
Palm Beach 8 miles
Noord 10 miles

For additional mileage information, visit mapquest.com by clicking on the link below.


Other airlines
If you're making a connection in Aruba, click here for a list of other airlines and their contact information.

Parking
Click here for Aruba parking information.

Traveling to Aruba with pets/service & emotional support animals

Cats and dogs from the United States are required to have the following upon arrival in Aruba:

  • A veterinary health certificate issued from the originating country a maximum of 14 days prior to arrival.
  • A rabies inoculation certificate issued within 30 days prior to arrival.

Animals traveling or originating from South and Central America are prohibited in Aruba.

For more important information on vaccinations and importing pets to Aruba click here. For Aruba entry-requirement contact information click here.


Special service information

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

TTY phones are not available at the airport.

An information desk is located in the Arrivals Building and is open from 7:00 a.m. until 10:00 p.m.


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