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JetBlue is not liable for any charges incurred for baggage that was checked late, nor liable for delivery or compensation for late-checked baggage.
*kiosk availability subject to airport hours of operation
Portland only offers boarding and deplaning from the front of the aircraft. Portland does not participate in boarding and deplaning from the back of the aircraft.
Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.
When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.
Drop off information
When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:
In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.
Pick up information
When picking up an unaccompanied minor, you can meet them at baggage claim. Please arrive at the airport no later than 30 minutes before the scheduled arrival. Gate passes will not be issued at PWM to pick up an unaccompanied minor.
The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.
For your convenience, wheelchairs are available upon request. Electric carts are not available in the concourse area.
An information desk is located by the baggage claim area.
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