Help

Portland International Airport - PDX



 
Portland International Airport - PDX
Terminal    Main Terminal
Recommended Check-in Time 60 minutes

Even More® Speed

Yes
Ticket Counter Hours

Daily

5:00 a.m. -6:45 a.m.

11:00 a.m. - 2:00 p.m.

Sun/Mon/Thurs/Fri:

7:00 p.m. - 1030 p.m.

Tu/We/Sat:

7:00 p.m. - 9:00 p.m.

 

Cashless lobby Cash is not accepted as a form of payment at the ticket counter.
Click here for more information
Baggage Claim Phone Number 1-503-281-0119 option 1 (office)
1-503-281-4633 (fax)
Skycap/Curbside No/No
Directions to Airport Click Here For Directions
Airport Website Click Here

Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights
  • Checked baggage will not be accepted less than 60 minutes prior to departure on international flights 

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.


Address and phone number - PDX

PORTLAND INTERNATIONAL AIRPORT

JetBlue
7000 NE Airport Way
Portland, OR 97218

General Airport Phone: 1-503-460-4234


Baggage claim information

You can pick up your bags from Carousel 6.

Making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four (4) hours after arrival.

The baggage service office is open during the following hours:

Daily 
5:00 a.m. - 9:00 a.m.
11:15 a.m. - 3:15 p.m.
6:30 p.m. - 12:30 a.m.

Baggage claim follow-up

To follow-up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.


Boarding & deplaning options
We board and deplane in Portland via the jetbridge and on occasion for rear airstairs.

Car rental companies

For car rental information, click here.


Check in & gate information

Ticket counter location

Our ticket counter is located in the Main Terminal between Frontier and Southwest.

We recommend you arrive at the airport at least 60 minutes prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You will need a boarding pass to get through security. Our flights depart out of Gate C6.

Identification requirements

Click Here for Identification / ID Requirements.

Boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure. Standby customers may be cleared at 10 minutes to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check in

If you have a confirmed reservation, feel free to use a kiosk to check in. You may check in using the kiosk no more than six hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.

You can retrieve your information and check in at a kiosk using one of the following methods:

  • Confirmation code
  • Emailed itinerary with the bar code
  • Credit card with your name on it
  • TrueBlue number or email address and password if you're a TrueBlue member

Skycap and curbside check in

We currently do not have curbside check in available at the Portland Airport.


Check in & pick up info for unaccompanied minors

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

Pick up information

When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

In cases where a flight arrives after the ticket counter is closed, the pick up person should proceed directly to baggage claim to meet the minor.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.


Customer paging number - PDX
If you're trying to get a hold of someone at the airport call 1-503-460-4040 to have them paged.

Directions to PDX

from the south

Interstate 5 Option: Take I-5 north through Portland to I-84 east exit. Take I-84 east to I-205 north and exit onto I-205 North. Take Airport Way West and exit I-205. Follow Airport Way to the Portland International Airport. OR Interstate 205 Option: Take I-205 north to Airport Way West exit. Follow Airport Way to Portland International Airport.

 from the north

Interstate 5 Option: Take I-5 South to I-84 east. Stay on I-84 east to and exit at I-205 north. Take Airport Way west exit off of I-205. Follow Airport Way to Portland International Airport. OR Interstate 205 Option: Take I-205 south to Airport Way west exit. Follow Airport Way to Portland International Airport.

from the east

Take I-84 west to I-205. Exit onto 1-205 north. Take Airport Way west exit off of I-205. Follow Airport Way to Portland International Airport.

from the west

Take Highway 26 heading east to Portland. Take I-405 south and exit at I-84 east. Follow I-84 east and exit at I-204 north. Take Airport Way west exit off of I-205. Take Airport Way West exit off I-205 and follow Airport Way to Portland International Airport.


Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.


Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 


Mileage information

The airport is 11 miles from downtown Portland. Additional areas of interest:

Bellevue, WA 176 miles
Seattle, WA 162 miles
Spokane, WA 348 miles
Tacoma, WA 142 miles
Vancouver, BC 312 miles

Other airlines

If you're making a connection in Portland PDX Airport, click here for a list of other airlines and their contact information.


Parking

For parking information call: 1-877-PDX-INFO or click here.


Special service information

For your convenience, regular and oversized wheelchairs are available upon request.

TDD/TTY phones for the deaf or hard of hearing can be found throughout the terminal.

Visual paging is available in Concourses C, D and E, as well as baggage claim and the central terminal food court.

A service dog relief area is located outside baggage claim at the north end of the terminal.


Linked Topics
Click on one of the categories below to find similar knowledge: