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Santiago International Cibao Airport - STI



 
Santiago International Cibao Airport - STI
Terminal    Main Terminal
Recommended Check-in Time 3 Hours

Even More® Speed

No
Hours of Operation

9:00 a.m. - 6:00 a.m.

Airport Ticket Office

7:00 a.m. - 4:30 a.m. next day

Baggage Claim Phone Number 1-809-390-9924 (cellphone)
1-809-233-8367 (office)
1-809-233-8360 (fax) 
Skycap/Curbside No/No

 


Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights
  • Checked baggage will not be accepted less than 60 minutes prior to departure on international flights 

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.


**Travel advisory | Zika Virus reports**

last updated: July 30, 2016

Please be advised of reports of an outbreak of mosquito-borne Zika virus affecting parts of Latin America, the United States and the Caribbean, including Aruba, Bahamas, Barbados, Cayman Islands, Costa Rica, Colombia, Cuba, Curaçao, Dominican Republic,  Ecuador, Florida, Haiti, Grenada, Mexico, Puerto Rico, St. Maarten, St. Thomas, St. Croix, St. Lucia, Texas and Turks and Caicos.

The risk of mosquito-borne transmission on aircraft is extremely low and customers traveling to affected areas should follow the recommendations provided by the CDC at http://www.cdc.gov/Travel.

What is Zika?
Zika is a mosquito-borne virus that is spread to people through mosquito bites.

What are the symptoms?
The most common symptoms of Zika are fever, rash, joint pain, and conjunctivitis.  The symptoms are usually mild and can last several days to a week. Many people infected with Zika will not develop symptoms or even realize they have been infected.

What is the treatment?
There is no vaccine to prevent or medicine to treat Zika. Travelers can protect themselves from contracting Zika by taking steps to prevent mosquito bites, such as using insect repellent, wearing long sleeves and pants, and staying in places with air conditioning or window and door screens.

Zika and Pregnancy
Zika virus can be spread from a pregnant woman to her unborn baby and can cause serious birth defects and other poor pregnancy outcomes. The CDC recommends special precautions for pregnant women and women trying to become pregnant:

  • Pregnant women should not travel to any area with Zika, and women trying to get pregnant should talk to their doctors before traveling or before their male partners travel.
  • It is especially important that women who wish to delay or avoid pregnancy consistently use the most effective method of birth control that they are able to use. Those traveling to areas with Zika should take steps during and after they travel to prevent mosquito bites and sexual transmission of Zika.
  • Pregnant women and women who are trying to become pregnant should consult their doctor before using insect repellants.

Does Zika virus infection cause GBS?
We do not yet know if there is a connection between GBS and Zika virus infection. It is difficult to determine if any particular pathogen or germ “causes” Guillain-Barré syndrome (GBS). The Brazil Ministry of Health has reported an increased number of people who have been infected with Zika virus who also have GBS. CDC is working with Brazil to study the possibility of a link between Zika and GBS.

Because the spread of Zika is ongoing, travelers should check the CDC travel website for the most up-to-date locations and recommendations: http://www.cdc.gov/Travel 


Address and phone number - STI

SANTIAGO INTERNATIONAL CIBAO AIRPORT

JetBlue
Calle Uveral Licey
Santiago Dominican Republic

General Airport Phone: 1-809-233-8000


Baggage claim information

Baggage Claim is located in the Arrivals Terminal. You can pick up your bags at Carousel 1 and 2.

Making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four (4) hours after arrival.

The baggage service office is open from 9:00 a.m. until 6:00 p.m. Monday through Saturday and from 9:00 a.m. until 2:00 p.m. on Sunday.

Santiago Baggage Service Office telephone: 1-809-233-8367
Santiago Baggage Service Office fax: 1-809-233-8229

Baggage claim follow-up

To follow-up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.


Checked baggage requirement exceptions for select markets

Cuba

  • Each customer may check a total of five (5) bags or boxes.
  • Each bag/box must NOT exceed 80 inches (203.2 centimeters) in overall dimensions (length + width + heigth) or CANNOT exceed 99 pounds (44.9 kilograms).
  • Boxes must be factory sealed.
  • Checked bags/boxes that are up to 50 pounds (22.73 kilos) or 62 inches (157.48 centimeters) in overall dimensions (length + width + height) will be accepted for check-in. overweight and/or oversize baggage fees will be applied.
  • For information on bikes and surfboards, please check sporting equipment
  • Holiday Checked Baggage Restrictions: Between November 16, 2017 and January 15, 2018 customers will only be allowed to check up to three (3) bags on flights to/from Cuba. Additionally, boxes will not be accepted on Cuba flights during this timeframe.

Dominican Republic, Haiti and Trinidad & Tobago

  • Each customer may check a total of two (2) bags. 
  • Each bag must NOT exceed 62 inches (157.48 centimeters) in overall dimensions (length + width + height) and CANNOT exceed 50 pounds (22.73 kg). Baggage dimensions are determined by adding the length, width, and height together.
  • Additional baggage and bags that exceed the overall dimensions or weight WILL NOT be allowed onboard flights to/from the Dominican Republic*, Haiti and Trinidad & Tobago.
    • *Additional baggage will be accepted on flights to/from La Romana, Dominican Republic.

Peru

Each customer may check a total of two (2) bags. Each bag must NOT exceed 62 inches (157.48 centimeters) in overall dimensions (length + width + height) and CANNOT exceed 70 pounds (31.75 kg). Overweight bag fees will apply to bags weighing over 50 pounds (22.73 kg).  

For all baggage requirements - see Checked Baggage Requirements.

Boxes, television sets and liability

Please note that cardboard boxes WILL NOT be allowed on any international flight except for flights to/from Cuba. Non-hazardous items may be packed in checked baggage. Humanitarian organizations transporting supplies will be subject to the same baggage allowances and guidelines as other customers. Plastic bins with a secure lid may be accepted on international flights.

As a reminder, television sets are NOT accepted on international flights, with a unique exception for flights to/from Cuba.

Military personnel traveling on JetBlue

Separate baggage exceptions apply for U.S. Military and Family. Click here for more information.


Boarding and deplaning options

Permitting weather and other circumstances, Santiago may offer boarding and deplaning from both the front and back of the aircraft.

The option to board and deplane from the back is available for customers who are seated in the back half of the aircraft and for those who can comfortably ascend stairs.


Car rental and hotel information

Need a car and a hotel with your flight? Consider JetBlue Vacations for discounted airfare!
Car rental agencies are closed at the time of JetBlue's flight arrival. However, following is a list of the agencies available in the airport. http://www.aeropuertocibao.com.do/AIC/es/info.php?option=rentcar
We can also offer you special rates on rental cars through our partners! Click here: http://www.carrental.com/abgPartners/jetblue/?iataNumber=0146720N


Check in & gate information

Ticket counter hours and location

Our ticket counter is located next to American Airlines and is open during the following hours:

Daily

3:01 a.m. - 5:01 a.m.

7:09 a.m. - 9:09 a.m.
9:40 a.m. - 12:57 p.m.

1:21 p.m. - 3:21 p.m.

4:59 p.m. - 8:49 p.m.

10:45 p.m. - 2:33 a.m.

The Airport Ticket Sale Office is open from 9 a.m. until 1 p.m and from 2 p.m. until 6 p.m. Monday through Friday. We are open on Saturday from 9 a.m. until 1 p.m., and are closed on Sunday.

We recommend you arrive at the airport at least three (3) hours prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through security screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

To get through security you will need to check in at the ticket counter and receive your boarding pass. Our flights depart out of Gate B1.

Check-in requirements for international travel

Documents required for travel vary according to citizenship, residency, age (for minors), length of stay, purpose of visit, student status, etc. Please check for specific requirements for the country, or countries, you are visiting to make sure you have the correct documents.

Click Here for Identification / ID Requirements.

Boarding cut-off time

Each customer must be onboard the aircraft 20 minutes prior to departure.

Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check-in

Kiosk check-in is not available.

Skycap and curbside check-in

We currently do not offer skycap or curbside check in at the Santiago airport.


Check in & pick up information for unaccompanied minors

The Dominican Republic has strict requirements concerning the travel of minors (persons under the age of 18) to/from the Dominican Republic. Any customer under the age of 18 who is unaccompanied, traveling with someone other than both parents or legal guardians, or who is traveling with only one parent or legal guardian, should contact the Dominican Republic Consulate in the United States or the Dominican Republic Ministry of Foreign Affairs for entry/exit requirements.

Click here for specific entry/exit and documentation requirements for minors based on origin and destination country.

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

Drop-off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

Pick-up information

When picking up an unaccompanied minor, you may meet them in the arrivals area in the main Terminal. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.


Customer paging number
If you’re trying to reach someone at the airport, call 1-809-223-8000 to have them paged.

Directions

For directions to STI, click here


Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.


Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 


Mileage information

Additional areas of interest :

Puerto Plata 42 miles
Punta Cana 227 miles
Santo Domingo     96 miles

Other airlines

If you're making a connection in STI, visit http://www.aeropuertocibao.com.do/AIC/es/fids.php for a list of airlines and their contact information.


Parking

For parking information at STI, click here: http://www.aeropuertocibao.com.do/AIC/es/info.php


Traveling to the Dominican Republic with pets/service & emotional support animals

Cats and dogs are required to have the following upon arrival in the Dominican Republic:

The animals must be accompanied by a health certificate issued and signed by a licensed veterinarian.

  • The animal was examined within 30 days prior to departure and found to be free of any infectious diseases, and treated for external and internal parasites.
  • The animal was vaccinated against rabies. (The rabies vaccination Certificate should include date of vaccination, established period of immunity, product name and serial number.)

Upon arrival ask to speak to the animal control person who will review your veterinarian certificates and fill in the official pet entry permission form required at a cost of approximately US $10.

For more important information on vaccinations and importing pets to the Dominican Republic click here


Special service information
For your convenience, oversized wheelchairs are available upon request. Electric carts are not available.

Terminal information when arriving from New York's JFK
International customers arriving at JFK
International customers arriving at JFK between 5 a.m. and 10:30 p.m. will arrive at Terminal 5 (T5). International customers arriving after 10:30 p.m. and before 5 a.m. will arrive at Terminal 4. *This is subject to change based on operational needs. Please check the flight status or ask a crewmember at the airport for the latest information.

Ticket offices

Airport Ticket Office

The Airport Ticket Office is available for cash ticket sales during the following hours:

Daily
9:00 a.m. - 6:00 p.m.

The Santiago Airport Ticket Office is located at El Cibao International Airport on the Main floor, next to JetBlue counters.

City Ticket Office

The following City Ticket Office in Santiago are available for cash ticket sales during the following hours:

Monday - Friday
9:00 a.m. - 6:00 p.m. 
Saturday
9:00 a.m. - 1:00 p.m.

This office is closed on Sundays and holidays.

The City Ticket Office is located in the center of downtown Santiago at:

Avenida Bartolome Colon, Plaza Jorge II
1er Nivel
Santiago, Republic Dominicana


Linked Topics
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