Nantucket, MA (ACK)

Nantucket Memorial Airport (ACK)
Terminal    Main Terminal
Recommended Check-in Time 60 minutes

Even More® Speed

Ticket Counter Hours 1 hour prior to scheduled departure 
Baggage Claim Phone Number 1-508-228-1492 (office)
Skycap/Curbside No/No
Airport Website Click Here

Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights and 60 minutes for international flights.

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage. 

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights 
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Address and phone number - ACK


Cape Air
14 Airport Road
Nantucket, MA 02554

General Airport Phone: 1-508-325-5300

Baggage claim information

Please pick up your bag from the baggage claim area in the main terminal.

Making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a Cape Air crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office within four (4) hours after arrival.

The baggage service office is open from 7:00 a.m. until 9:00 p.m.

Nantucket Baggage Service Office telephone: 1-508-228-1492

Baggage claim follow-up

To follow-up on a baggage claim, contact Central Baggage Services. Click Here for hours of operation and contact information.

Boarding & deplaning options
Nantucket Memorial Airport (ACK) usually boards/deplanes using a jetbridge, though in certain circumstances, boarding/deplaning must be done via a side ramp or airstairs.

Car rental companies

For car rental information at Nantucket Memorial Airport, click here.

Check-in & gate information

Ticket counter hours and location

Our ticket counter is in the Main Terminal and is open 1 hour prior to scheduled departure.

We recommend you arrive at the airport 60 minutes prior to departure.

You will need a boarding pass to get through security.

identification requirements

Click Here for Identification / ID Requirements

Boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure. Standby customers may be cleared at 10 minutes to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Luggage Forward

Luggage Forward is located in the Terminal Annex Building and will pick up bags up from home, office, or hotel. For further information call 1-866-416-7447.

Customer paging number
If you're trying to get a hold of someone at the airport call 1-508-325-7383 to have them paged.

Directions to ACK
From Nantucket, go onto Old South Road. Turn right onto Macy Lane until you reach Airport Access. Turn left onto Airport Access, then turn right to Nantucket Memorial Airport.

Flight durations to/from ACK

Boston, MA

ACK to BOS 45 minutes

BOS to ACK 50 minutes

New York, NY

ACK to JFK 1 hour 30 minutes

JFK to ACK 1 hour 25 minutes

Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 

Using ridesharing apps or taxi? You can be picked up and dropped off right outside the terminal.

Want to take public transit? The M60 SBS & Q47 bus stop is located on Marine Terminal Road outside of Terminal A.
The Q70 SBS, Q72 & Q48 are accessible from Terminal B. If you take one of these to Terminal B, you can take the free BLUE shuttle to Terminal A.

Mileage information

The airport is five miles from Nantucket.

For additional mileage information, visit by clicking on the link below.

Other airlines
If you're making a connection in Nantucket Memorial Airport, click here for a list of other airlines and their contact information.


For parking information at Nantucket Memorial Airport, click here.

*Rates are subject to change without notice.

Special service information

For your convenience, regular and oversized wheelchairs are available upon request.

TDD/TTY phones for the deaf or hard of hearing may be found near the baggage claim area.

Check in & pick up information for unaccompanied minors

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop off information

One person may accompany the child to the gate of their departure flight. Simply check in at the ticket counter and receive a gate pass to allow you to pass through security. We request that the person dropping off the child remain in the terminal until the flight has departed.

Pick up information

When picking up an unaccompanied minor, one person may receive a gate pass to proceed to Gate 5A to meet the minor. Please arrive at the airport no later than 45 minutes before the scheduled arrival.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.

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