Santo Domingo, Dominican Republic (SDQ)

Santo Domingo Las Americas Airport (SDQ)
Terminal    Second Level, Northside Terminal
Recommended Check-in Time 3 Hours

Even More® Speed

Ticket Counter Hours

11:20 p.m. - 5:19 p.m. (next day)
Re-open at 7:00 p.m. - 9:44 p.m. (same day)

Airport Ticket Office

8:00 a.m. - 4:30 p.m.

Baggage Claim Phone Number 1-809-273-2771 (office)
1-809-273-2755 (fax)
Skycap/Curbside No/No


Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights and 60 minutes for international flights.

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage. 

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights 
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

**Travel advisory | Zika Virus reports**

last updated: July 30, 2016

Please be advised of reports of an outbreak of mosquito-borne Zika virus affecting parts of Latin America, the United States and the Caribbean, including Aruba, Bahamas, Barbados, Cayman Islands, Costa Rica, Colombia, Cuba, Curaçao, Dominican Republic,  Ecuador, Florida, Haiti, Grenada, Mexico, Puerto Rico, St. Maarten, St. Thomas, St. Croix, St. Lucia, Texas and Turks and Caicos.

The risk of mosquito-borne transmission on aircraft is extremely low and customers traveling to affected areas should follow the recommendations provided by the CDC at

What is Zika?
Zika is a mosquito-borne virus that is spread to people through mosquito bites.

What are the symptoms?
The most common symptoms of Zika are fever, rash, joint pain, and conjunctivitis.  The symptoms are usually mild and can last several days to a week. Many people infected with Zika will not develop symptoms or even realize they have been infected.

What is the treatment?
There is no vaccine to prevent or medicine to treat Zika. Travelers can protect themselves from contracting Zika by taking steps to prevent mosquito bites, such as using insect repellent, wearing long sleeves and pants, and staying in places with air conditioning or window and door screens.

Zika and Pregnancy
Zika virus can be spread from a pregnant woman to her unborn baby and can cause serious birth defects and other poor pregnancy outcomes. The CDC recommends special precautions for pregnant women and women trying to become pregnant:

  • Pregnant women should not travel to any area with Zika, and women trying to get pregnant should talk to their doctors before traveling or before their male partners travel.
  • It is especially important that women who wish to delay or avoid pregnancy consistently use the most effective method of birth control that they are able to use. Those traveling to areas with Zika should take steps during and after they travel to prevent mosquito bites and sexual transmission of Zika.
  • Pregnant women and women who are trying to become pregnant should consult their doctor before using insect repellants.

Does Zika virus infection cause GBS?
We do not yet know if there is a connection between GBS and Zika virus infection. It is difficult to determine if any particular pathogen or germ “causes” Guillain-Barré syndrome (GBS). The Brazil Ministry of Health has reported an increased number of people who have been infected with Zika virus who also have GBS. CDC is working with Brazil to study the possibility of a link between Zika and GBS.

Because the spread of Zika is ongoing, travelers should check the CDC travel website for the most up-to-date locations and recommendations: 

Address and phone number - SDQ


Santo Domingo, Republica Dominicana

Phone: 1-809-200-9898 or 1-809-947-2225

Baggage claim information

Baggage Claim is located immediately after the Immigrations area.

There is a JetBlue podium located in this area. You can pick up your bags at Carousel A.

Making a baggage claim

If your baggage has been delayed or damaged, it's important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four (4) hours after arrival.

Santo Domingo Baggage Service Office telephone: 1-809-273-2771
Santo Domingo Baggage Service Office fax: 1-809-273-2755

Baggage claim followup

To follow-up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.

Checked baggage requirement exceptions for select markets


  • Each customer may check a total of five (5) bags or boxes.
  • Each bag/box must NOT exceed 80 inches (203.2 centimeters) in overall dimensions (length + width + height) or CANNOT exceed 99 pounds (44.9 kilograms).
  • Boxes must be factory sealed.
  • Checked bags/boxes that are up to 50 pounds (22.73 kilos) or 62 inches (157.48 centimeters) in overall dimensions (length + width + height) will be accepted for check-in. overweight and/or oversize baggage fees will be applied.
  • For information on bikes and surfboards, please check sporting equipment
  • Holiday Checked Baggage Restrictions: Between November 16, 2017 and January 15, 2018 customers will only be allowed to check up to three (3) bags on flights to/from Cuba. Additionally, boxes will not be accepted on Cuba flights during this timeframe.

Dominican Republic, Haiti and Trinidad & Tobago

  • Each customer may check a total of two (2) bags. 
  • Each bag must NOT exceed 62 inches (157.48 centimeters) in overall dimensions (length + width + height) and CANNOT exceed 50 pounds (22.73 kg). Baggage dimensions are determined by adding the length, width, and height together.
  • Additional baggage and bags that exceed the overall dimensions or weight WILL NOT be allowed onboard flights to/from the Dominican Republic*, Haiti and Trinidad & Tobago.
    • *Additional baggage will be accepted on flights to/from La Romana, Dominican Republic.


Each customer may check a total of two (2) bags. Each bag must NOT exceed 62 inches (157.48 centimeters) in overall dimensions (length + width + height) and CANNOT exceed 70 pounds (31.75 kg). Overweight bag fees will apply to bags weighing over 50 pounds (22.73 kg).  

For all baggage requirements - see Checked Baggage Requirements.

Boxes, television sets and liability

Please note that cardboard boxes WILL NOT be allowed on any international flight except for flights to/from Cuba. Non-hazardous items may be packed in checked baggage. Humanitarian organizations transporting supplies will be subject to the same baggage allowances and guidelines as other customers. Plastic bins with a secure lid may be accepted on international flights.

As a reminder, television sets are NOT accepted on international flights, with a unique exception for flights to/from Cuba.

Military personnel traveling on JetBlue

Separate baggage exceptions apply for U.S. Military and Family. Click here for more information.

Car rental information

Car rental agencies are located immediately clearing Dominican Customs, there is a row of counters where all rental car companies are located.

National 1-809-549-0763
Hertz 1-809-549-0454
Europar 1-809-549-0942
Dollar Rental Car 1-809-549-0738
Avis 1-809-549-0722
Nelly Rental Car 1-809-549-0505
Honda Rental Car 1-809-549-0362
Budget 1-809-549-0351
Thirty Rental Car 1-809-549-0763
Alamo Rental Car 1-809-549-0763
American International Rental Car      1-809-549-0621
Meta Rental Car 1-809-549-0657

Check in & gate information

Our ticket counter is located on the second level, Northside Terminal next to Delta Airlines and Aeropostal and is open:

11:20 p.m. - 5:19 p.m. (next day)
Re-open at 7:00 p.m. - 9:44 p.m. (same day)


We recommend you arrive at the airport at least three (3) hours prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through security screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

To get through security you will need to check in at the ticket counter and receive your boarding pass.

Check-in requirements for international travel

Documents required for travel vary according to citizenship, residency, age (for minors), length of stay, purpose of visit, student status, etc. Please check for specific requirements for the country, or countries, you are visiting to make sure you have the correct documents.

Click Here for Identification / ID Requirements.

Boarding cut-off time

Each customer must be onboard the aircraft 20 minutes prior to departure.

Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check in

Kiosk check in is not available.

Skycap and curbside check in

We currently do not offer skycap or curbside check in at the Santo Domingo airport.

Check in & pick up information for unaccompanied minors

The Dominican Republic has strict requirements concerning the travel of minors (persons under the age of 18) to/from the Dominican Republic. Any customer under the age of 18 who is unaccompanied, traveling with someone other than both parents or legal guardians, or who is traveling with only one parent or legal guardian, should contact the Dominican Republic Consulate in the United States or the Dominican Republic Ministry of Foreign Affairs for entry/exit requirements.

Click here for specific entry/exit and documentation requirements for minors based on origin and destination country.

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

Drop-off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor.

Pick-up information

When picking up an unaccompanied minor, you may meet them in the arrivals area in the main Terminal. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.

Customer paging number
There is no customer paging number at the airport.

Directions to SDQ
From the capital, take Highway 27 de Febrero to Route 3. Follow the highway to Las Americas Airport.

Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.

Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 

Using ridesharing apps or taxi? You can be picked up and dropped off right outside the terminal.

Want to take public transit? The M60 SBS & Q47 bus stop is located on Marine Terminal Road outside of Terminal A.
The Q70 SBS, Q72 & Q48 are accessible from Terminal B. If you take one of these to Terminal B, you can take the free BLUE shuttle to Terminal A.

Taxi information
Taxi and coach vans are provided by SICHALA (Sindicato de Choferes del Aeropuerto AILA) and they may be contacted by calling 1-809-549-0245.

Mileage information

The airport is located 18 miles (28.97 km) from downtown Santo Domingo. Additional areas of interest from Santo Domingo:

Santiago 85 miles
La Romana 60 miles
Port-au-Prince, Haiti      159 miles
Punta Cana 128 miles
Puerto Plata 134 miles

Other airlines

If you're making a connection in Santo Domingo, here is a list of other airlines:

Spirit Airlines
Continental Airlines
American Eagle
US Airways
Liat Pawab
Aeropostal Cubana de Aviason
Air France
Air Caraibes
Aerolineas Argentinas
Air Europa


General Parking: Every 30 minutes or fraction $40.00 pesos

Long Term Parking: First 24 hrs. $960.00 pesos. Additional day or fraction RD$960.00

*rates are subject to change

Traveling to the Dominican Republic with pets/service & emotional support animals

Cats and dogs are required to have the following upon arrival in the Dominican Republic:

The animals must be accompanied by a health certificate issued and signed by a licensed veterinarian.

  • The animal was examined within 30 days prior to departure and found to be free of any infectious diseases, and treated for external and internal parasites.
  • The animal was vaccinated against rabies. (The rabies vaccination Certificate should include date of vaccination, established period of immunity, product name and serial number.)

Upon arrival ask to speak to the animal control person who will review your veterinarian certificates and fill in the official pet entry permission form required at a cost of approximately US $10.

For more important information on vaccinations and importing pets to the Dominican Republic click here

Special service information

For your convenience, oversized wheelchairs are available upon request.

Although electric carts are not available, there is an elevator which can accommodate a battery-powered wheelchair or scooter.

The TTY/TDD phone is located at position 6 at the ticket counter.

Ticket offices

Airport Ticket Office

The Airport Ticket Office is available for cash ticket sales during the following hours:

8:00 a.m. - 4:30 p.m.

The Santo Domingo Airport Ticket Office is located at Las Americas International Airport Terminal B, Second floor, next to Western Union office.

City Ticket Office

The following City Ticket Offices in Santo Domingo are available for cash ticket sales during the following hours:

Oficina Boleteria

Monday - Friday
9:00 a.m. - 6:00 p.m. 
9:00 a.m. - 2:00 p.m.

This office is closed on Sundays and holidays including Dec. 24, 25, 31, and Jan. 1.

Oficina Boleteria is located at Plaza Las Americas II 
Avenida Winston Churchill
Esquina, Paseo de los Locutores
2nd Nivel Suite Y-B
Santo Domingo, Republica Dominicana


Monday - Saturday
9:00 a.m. - 7:00 p.m.

Sunday and Holidays
10:00 a.m. - 5:00 p.m.

This office is closed on Dec. 24, 25, 31, and Jan. 1.  & Good Friday

Avenida San Vicente de Paul, esq. Carretera Mella
Pasillo Botanico, Megacentro
Santo Domingo Este, Republic Dominicana

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