Buffalo, NY (BUF)

Buffalo Niagara Airport - BUF
Terminal    Main Terminal
Recommended Check-in Time 90 minutes
Even More® Speed Yes
Ticket Counter Hours 4:00 a.m. - 8:45 p.m.
Cashless Lobby

Cash is not accepted as a form of payment at the ticket counter.
Click here for more information.

Baggage Claim Phone Number 1-716-630-0505 (office)
1-716-630-0552 (fax)
Skycap/Curbside No/No
Directions to Airport Click Here For Directions
Airport Website Click Here

Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights and 60 minutes for international flights.

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage. 

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights 
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Address and phone number - BUF


4200 Genesee Street
Cheektowaga, NY 14225

General Airport Phone: 1-716-630-6000

Baggage claim information

Baggage Claim is located on the lower level. You can pick up your bags from Carousel 1 or 2.

Making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the Buffalo JetBlue Baggage Service Office within four (4) hours after arrival.

The baggage service office is open during flight arrivals.

If you need assistance outside of flight arrivals you may speak with someone at the ticket counter.

Buffalo Baggage Service Office telephone: 1-716-630-0505

Buffalo Baggage Service Office fax: 1-716-630-0552

Baggage claim follow-up

To follow-up on a baggage claim, contact Central Baggage Services. Click Here for hours of operation and contact information.

Boarding and deplaning options

JetBlue boards/deplanes using a jetbridge at Buffalo Niagara Airport.

Permitting weather and other circumstances, Buffalo may offer boarding and deplaning from both the front and back of the aircraft.

The option to board and deplane from the back is available for customers who are seated in the back half of the aircraft and for those who can comfortably ascend stairs.

Car rental companies

All car rental agencies are located on the ground level of the adjacent parking structure.

For more information, click here

Other car rental options

We can also offer you special rates on rental cars through our partner

You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to

You may also contact Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish)..

Check-in & gate information

Ticket counter hours and location

Our ticket counter is located in the Main Terminal next to Delta and is open daily from 4:00 a.m. - 8:45 p.m.

We recommend you arrive at the airport at least 90 minutes prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You will need a boarding pass to get through security. Our flights depart out of Gates 7 or 8.

Identification requirements

Click Here for Identification / ID Requirements

Boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure.

Standby customers may be cleared at 10 minutes to departure.

Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check in

If you have a confirmed reservation, feel free to use a kiosk machine to check in. You may check in using the kiosk no more than six hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.

You can retrieve your information and check in at a kiosk using one of the following methods:

  • Confirmation code
  • Emailed itinerary with the bar code
  • Credit card with your name on it
  • TrueBlue number or email address and password if you're a TrueBlue member

In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.

Check in & pick up info for unaccompanied minors

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

Pick up information

When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

If the child is on the last flight of the day, they can be met at the security checkpoint. In cases where a flight arrives after the ticket counter or the security checkpoint is closed, the pick-up person should proceed directly to baggage claim to meet the minor.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.

Directions to BUF

from I-90 (NYS Thruway East or West)

Take exit 51 to Route 33 east (Kensington Expressway).

from the east

Take Route 78 (Transit Road) to Route 33 West (Genesee Street).

Customer paging number
If you're trying to get a hold of someone at the airport call 1-716-630-6000 to have them paged.

Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.

Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 

Using ridesharing apps or taxi? You can be picked up and dropped off right outside the terminal.

Want to take public transit? The M60 SBS & Q47 bus stop is located on Marine Terminal Road outside of Terminal A.
The Q70 SBS, Q72 & Q48 are accessible from Terminal B. If you take one of these to Terminal B, you can take the free BLUE shuttle to Terminal A.

Mileage information

The airport is a short ten mile drive from downtown Buffalo. Additional areas of interest:

Niagara Falls, Ontario 22 miles
Toronto, Ontario 102 miles
Syracuse, NY 152 miles
Cleveland, OH 193 miles


Other airlines
If you're making a connection at Buffalo Niagara International Airport, click here for a list of other airlines and their contact information.


For information call: 1-716-634-0315

*All rates are subject to change without notice.

For more parking information, click here

Free Handicapped Parking in the Daily/Hourly Garage

Individuals who possess a valid handicapped parking permit and park for less than 1 hour will be granted free parking in the airport's Daily/Hourly Garage. Anyone wishing to take advantage of the free parking in the Daily/Hourly Garage will be required to present a time-stamped parking ticket along with a valid handicapped parking permit or a handicapped license plate upon exiting the ramp.

Electric Car Charging (EV)

Charge your electric vehicle for free. Charging stations are available on Level 1, Section F-2 in the Daily/Hourly Parking Garage. Use based on availability.

Special service information

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

There is a text phone located at gates 1, 6, 17 and 23 as well as at the phone center near the security checkpoint and baggage claim area.

An information desk is available for assisting customers who are blind, have low vision, deaf or hard of hearing.

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