Cash is not accepted as a form of payment at the ticket counter.Click here for more information.
JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.
*kiosk availability subject to airport hours of operation
Check in cut-off times vary between check-in channels as follows:
Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.
BUFFALO NIAGARA INTERNATIONAL AIRPORT
JetBlue 4200 Genesee Street Cheektowaga, NY 14225
General Airport Phone: 1-716-630-6000
Baggage Claim is located on the lower level. You can pick up your bags from Carousel 1 or 2.
Making a baggage claim
If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.
If you need to make the claim once you've left the airport, please call the Buffalo JetBlue Baggage Service Office within four (4) hours after arrival.
The baggage service office is open during flight arrivals.
If you need assistance outside of flight arrivals you may speak with someone at the ticket counter.
Buffalo Baggage Service Office telephone: 1-716-630-0505
Buffalo Baggage Service Office fax: 1-716-630-0552
Baggage claim follow-up
To follow-up on a baggage claim, contact Central Baggage Services. Click Here for hours of operation and contact information.
JetBlue boards/deplanes using a jetbridge at Buffalo Niagara Airport.
Permitting weather and other circumstances, Buffalo may offer boarding and deplaning from both the front and back of the aircraft.
The option to board and deplane from the back is available for customers who are seated in the back half of the aircraft and for those who can comfortably ascend stairs.
All car rental agencies are located on the ground level of the adjacent parking structure.
For more information, click here
Other car rental options
We can also offer you special rates on rental cars through our partner Hotels.com.
You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to Hotels.com.
You may also contact Hotels.com Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish)..
Ticket counter hours and location
Our ticket counter is located in the Main Terminal next to Delta and is open daily from 4:00 a.m. - 8:45 p.m.
We recommend you arrive at the airport at least 90 minutes prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.
You will need a boarding pass to get through security. Our flights depart out of Gates 7 or 8.
Click Here for Identification / ID Requirements
Boarding cut-off time
Each customer must be onboard the aircraft 15 minutes prior to departure.
Standby customers may be cleared at 10 minutes to departure.
Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.
Kiosk check in
If you have a confirmed reservation, feel free to use a kiosk machine to check in. You may check in using the kiosk no more than six hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.
You can retrieve your information and check in at a kiosk using one of the following methods:
In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.
Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.
When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.
Drop off information
When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:
In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.
Pick up information
When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.
If the child is on the last flight of the day, they can be met at the security checkpoint. In cases where a flight arrives after the ticket counter or the security checkpoint is closed, the pick-up person should proceed directly to baggage claim to meet the minor.
The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.
from I-90 (NYS Thruway East or West)
Take exit 51 to Route 33 east (Kensington Expressway).
from the east
Take Route 78 (Transit Road) to Route 33 West (Genesee Street).
Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.
Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.
Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.
Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting.
The airport is a short ten mile drive from downtown Buffalo. Additional areas of interest:
For information call: 1-716-634-0315
*All rates are subject to change without notice.
For more parking information, click here
Free Handicapped Parking in the Daily/Hourly Garage
Individuals who possess a valid handicapped parking permit and park for less than 1 hour will be granted free parking in the airport's Daily/Hourly Garage. Anyone wishing to take advantage of the free parking in the Daily/Hourly Garage will be required to present a time-stamped parking ticket along with a valid handicapped parking permit or a handicapped license plate upon exiting the ramp.
Electric Car Charging (EV)
Charge your electric vehicle for free. Charging stations are available on Level 1, Section F-2 in the Daily/Hourly Parking Garage. Use based on availability.
For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.
There is a text phone located at gates 1, 6, 17 and 23 as well as at the phone center near the security checkpoint and baggage claim area.
An information desk is available for assisting customers who are blind, have low vision, deaf or hard of hearing.
Indicates link opens an external site and may not conform to the same accessibility policies as JetBlue.