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9:15 a.m. - 1:30 p.m.6:15 p.m. - 9:30 p.m.
Cash is not accepted as a form of payment at the ticket counter. Click here for more information
JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.
*kiosk availability subject to airport hours of operation
Check in cut-off times vary between check-in channels as follows:
Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.
SAN DIEGO INTERNATIONAL AIRPORT
JetBlue3835 North Harbor DriveSan Diego, CA 92101-1040
General Airport Phone: 1-619-400-2400
Baggage Claim is located on the west end of the lower level of Terminal 2. You can pick up your bags from Carousel 5.
Making a baggage claim
If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.
If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four (4) hours after arrival.
The Baggage Service Office will be open for arriving flights only. If you need assistance at any other time please contact a JetBlue crewmember at the ticket counter.
San Diego Baggage Service Office telephone: 1-619-725-0807 extension 1707207
Baggage claim follow-up
To follow-up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.
Permitting weather and other circumstances, San Diego may offer boarding and deplaning from both the front and back of the aircraft.
The option to board and deplane from the back is available for customers who are seated in the back half of the aircraft and for those who can comfortably ascend stairs.
For car rental information, click here.
Other car rental options
We can also offer you special rates on rental cars through our partner Hotels.com. You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to Hotels.com.
You may also contact Hotels.com Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish).
Ticket counter location
Our ticket counter is located in Terminal 2, West End next to Delta Airlines.
We recommend you arrive at the airport at least 90 minutes prior to departure. Please note, the TSA Security Checkpoint closes at 10:30 p.m. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.
You will need a boarding pass to get through security. Our primary gate is Gate 37, secondary gate is Gate 36.
Click Here for Identification / ID Requirements.
Boarding cut-off time
Each customer must be onboard the aircraft 15 minutes prior to departure. Standby customers may be cleared at 10 minutes to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.
Kiosk check in
If you have a confirmed reservation, feel free to use a kiosk machine to check in. You may check in using the kiosk no more than six hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.
You can retrieve your information and check in at a kiosk using one of the following methods:
In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.
Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.
When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.
Drop off information
When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:
In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.
Pick up information
When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.
In cases where a flight arrives after the ticket counter is closed, the pick up person should proceed directly to baggage claim to meet the minor.
The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.
from I-5 Northbound
Take San Diego Airport / Hawthorn Street exit (signs will direct you onto westbound Hawthorn Street). Proceed to North Harbor Drive and turn right. Commuter Terminal is one mile ahead on right hand side; Terminal 1 and Terminal 2 are 1/4 and 1/2 mile beyond Commuter Terminal.
from I-5 Southbound
Take San Diego Airport / Sassafras Street exit. This puts you onto Kettner Boulevard. Take Kettner to the traffic light at Sassafras Street and turn right. Proceed down the hill to the traffic light at Pacific Highway and turn left. Take Pacific Highway about 1/2 mile to Laurel Street and turn right. Take Laurel Street to the next light, North Harbor Drive, and turn right. Commuter Terminal is one mile ahead on right hand side; Terminal 1 and Terminal 2 are 1/4 and 1/2 mile beyond the Commuter Terminal.
from State Route 163
Take State Route 163 southbound to I-5 North and follow directions above for I-5 northbound.
Take State Route 163 or I-5 Southbound and follow applicable directions above.
If north of State Route 163, take State Route 163 southbound and follow directions above for State Route 163 southbound. If south of State Route 163, take I-8 west and follow applicable directions above for I-8 westbound.
Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.
Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.
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Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting.
The airport is located 5 miles from downtown San Diego. Additional areas of interest:
If you're making a connection in San Diego, click here for a list of other airlines and their contact information.
For parking information, click here.
For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area. All special services (WCHR, MAAS) must be obtained at JetBlue ticket counter.
There is a TDD/TTY phone located at the Baggage Claim area near Carousel 8.
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