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San Diego International Airport - SAN



 
San Diego International Airport - SAN
Terminal    Terminal 2 - West End
Recommended Check-in Time 90 Minutes

Even More® Speed

Yes
Ticket Counter Hours

9:00 a.m. - 1:15 p.m.
6:15 p.m. - 9:30 p.m.

Cashless lobby

Cash is not accepted as a form of payment at the ticket counter.
Click here for more information

Baggage Claim Phone Number 1-619-725-0807 extension 1707207 (office)
Skycap/Curbside No/No
Directions to Airport Click Here For Directions
Airport Website Click Here

Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights
  • Checked baggage will not be accepted less than 60 minutes prior to departure on international flights 

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.


Address and phone number - SAN

SAN DIEGO INTERNATIONAL AIRPORT

JetBlue
3835 North Harbor Drive
San Diego, CA 92101-1040

General Airport Phone: 1-619-400-2400


Baggage claim information

Baggage Claim is located on the west end of the lower level of Terminal 2. You can pick up your bags from Carousel 5.

Making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four (4) hours after arrival.

The Baggage Service Office will be open for arriving flights only. If you need assistance at any other time please contact a JetBlue crewmember at the ticket counter.

San Diego Baggage Service Office telephone: 1-619-725-0807 extension 1707207

Baggage claim follow-up

To follow-up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.


Boarding & deplaning options

Permitting weather and other circumstances, San Diego may offer boarding and deplaning from both the front and back of the aircraft.

The option to board and deplane from the back is available for customers who are seated in the back half of the aircraft and for those who can comfortably ascend stairs.


Car rental companies

For car rental information, click here.

Other car rental options

We can also offer you special rates on rental cars through our partner Hotels.com. You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to Hotels.com.

You may also contact Hotels.com Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish).


Check in & gate information

Ticket counter location

Our ticket counter is located in Terminal 2, West End next to Delta Airlines.

We recommend you arrive at the airport at least 90 minutes prior to departure. Please note, the TSA Security Checkpoint closes at 10:30 p.m. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You will need a boarding pass to get through security. Our primary gate is Gate 37, secondary gate is Gate 36.

Identification requirements

Click Here for Identification / ID Requirements.

Boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure. Standby customers may be cleared at 10 minutes to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check in

If you have a confirmed reservation, feel free to use a kiosk machine to check in. You may check in using the kiosk no more than six hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.

You can retrieve your information and check in at a kiosk using one of the following methods:

  • Confirmation code
  • Emailed itinerary with the bar code
  • Credit card with your name on it
  • TrueBlue number or email address and password if you're a TrueBlue member

In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.


Check in & pick up info for unaccompanied minors

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

Pick up information

When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

In cases where a flight arrives after the ticket counter is closed, the pick up person should proceed directly to baggage claim to meet the minor.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.


Customer paging number
If you’re trying to get a hold of someone at the airport call 1-619-686-8076 to have them paged.

Directions to SAN

from I-5 Northbound

Take San Diego Airport / Hawthorn Street exit (signs will direct you onto westbound Hawthorn Street). Proceed to North Harbor Drive and turn right. Commuter Terminal is one mile ahead on right hand side; Terminal 1 and Terminal 2 are 1/4 and 1/2 mile beyond Commuter Terminal.

from I-5 Southbound

Take San Diego Airport / Sassafras Street exit. This puts you onto Kettner Boulevard. Take Kettner to the traffic light at Sassafras Street and turn right. Proceed down the hill to the traffic light at Pacific Highway and turn left. Take Pacific Highway about 1/2 mile to Laurel Street and turn right. Take Laurel Street to the next light, North Harbor Drive, and turn right. Commuter Terminal is one mile ahead on right hand side; Terminal 1 and Terminal 2 are 1/4 and 1/2 mile beyond the Commuter Terminal.

from State Route 163

Take State Route 163 southbound to I-5 North and follow directions above for I-5 northbound.

from I-8

Take State Route 163 or I-5 Southbound and follow applicable directions above.

from I-15

If north of State Route 163, take State Route 163 southbound and follow directions above for State Route 163 southbound. If south of State Route 163, take I-8 west and follow applicable directions above for I-8 westbound.


Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.


Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 


Mileage information

The airport is located 5 miles from downtown San Diego. Additional areas of interest:

Old Town San Diego 5 miles
Sea World, CA 8 miles
Coronado Island, CA 12 miles
El Cajon, CA 20 miles
Tijuana, Mexico 23 miles
Oceanside, CA 40 miles
Los Angeles, CA 124 miles

Other airlines

If you're making a connection in San Diego, click here for a list of other airlines and their contact information.


Parking

For parking information, click here.


Special service information

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area. All special services (WCHR, MAAS) must be obtained at JetBlue ticket counter.

There is a TDD/TTY phone located at the Baggage Claim area near Carousel 8.


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