Syracuse, NY (SYR)

Syracuse Hancock International Airport (SYR)
Terminal    First Floor - South Concourse
Terminal A
Recommended Check-in Time 90 Minutes

Even More® Speed

Ticket Counter Hours

3:30 a.m. - 9:30 a.m.
4:30 p.m. - 7:30 p.m.
9:00 p.m. - 1:00 a.m.

Baggage Claim Phone Number 1-315-454-8012 (office)
1-315-454-8032 (fax)
Skycap/Curbside No/No
Directions to Airport Click Here For Directions
Airport Website Click Here

**Travel Advisory**

Customers picking up Unaccompanied Minors

When picking up an unaccompanied minor, one person may receive a gate pass to proceed to the gate area to meet the minor. Please note that the TSA security checkpoint at Syracuse Hancock International Airport closes daily at 9 p.m. ET. In order for a gate pass to be issued, customers must arrive at the airport in time to pass through the TSA checkpoints. Otherwise, they will need to wait outside of security to meet the unaccompanied minor.

Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights and 60 minutes for international flights.

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage. 

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights 
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Address and phone number - SYR


1000 Colonel Eileen Collins Boulevard
Syracuse, NY 13212

General Airport Phone: 1-315-454-4330

Baggage claim information

Baggage Claim is located in the South Concourse. You can pick up your bags from Carousel A1 or A2.

Making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four hours after arrival. The baggage service office is open during flight arrivals.

Syracuse Baggage Service Office telephone: 1-315-454-8012
Syracuse Baggage Service Office fax: 1-315-454-8032

The baggage service office is open during the following hours:

4:00 a.m. - 1:00 p.m.
4:30 p.m. - 8:00 p.m.
9:30 p.m. - 2:00 a.m.

Baggage claim follow-up

To follow-up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.

Boarding & deplaning options

Syracuse offers boarding and deplaning via a jetbridge from the front of the aircraft only.

Car rental companies

Car rental agencies are located on the first floor of the main lobby. Click here for more information.

Other car rental options

We can also offer you special rates on rental cars through our partner You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to

You may also contact Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish)..

Check in & gate information

Ticket counter hours and location

Our ticket counter is located on the first floor of the South concourse of Terminal A between US Airways and American Airlines and is open:

4:00 a.m. - 1:30 p.m.
4:30 p.m. - 8:00 p.m.
9:30 p.m. - 2:00 a.m.

We recommend that you arrive at the airport at least 90 minutes prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You will need a boarding pass to get through security. Our flights depart out of Gate 3 and Gate 11.

Identification requirements

Click Here for Identification / ID Requirements.

Boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure. Standby customers may be cleared at 10 minutes to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check in

If you have a confirmed reservation, feel free to use a kiosk machine to check in. You may check in using the kiosk no more than six hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.

You can retrieve your information and check in at a kiosk using one of the following methods:

  • Reservation number
  • Emailed itinerary with the bar code
  • Credit card with your name on it
  • TrueBlue number or email address and password if you're a TrueBlue member

In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.

Check in & pick up info for unaccompanied minors

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

Pick up information

When picking up an unaccompanied minor, one person may receive a gate pass to proceed to the gate area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

In cases where a flight arrives after the ticket counter is closed, the pick up person should proceed directly to either the arrivals area or baggage claim to meet the minor.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.


Customer paging
If you’re trying to get a hold of someone at the airport call 1-315-454-8012 to have them paged.

Directions to SYR

traveling Northeast on I-81

Take Exit 26 and continue north on South Bay Road for approximately 1/2 half mile. Turn right (east) onto Airport Boulevard for just over 1 mile and arrive at Syracuse Hancock International Airport.

Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.

Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 

Using ridesharing apps or taxi? You can be picked up and dropped off right outside the terminal.

Want to take public transit? The M60 SBS & Q47 bus stop is located on Marine Terminal Road outside of Terminal A.
The Q70 SBS, Q72 & Q48 are accessible from Terminal B. If you take one of these to Terminal B, you can take the free BLUE shuttle to Terminal A.

Mileage information

The airport is located seven miles from downtown Syracuse. Additional areas of interest:

Albany, NY 146 miles
Buffalo, NY 152 miles
Ithaca, NY 63 miles
JFK Airport, NY 270 miles
Montreal, Quebec, Canada     250 miles
Rochester, NY 88 miles

Other airlines

If you're making a connection in Syracuse, click here for a list of other airlines and their contact information.


Click here for parking information.

Special service information

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

A text telephone is located outside of the north and south security checkpoints.

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