Raleigh-Durham, NC (RDU)

Raleigh-Durham International Airport (RDU)
Terminal    Terminal 2 
Recommended Check-in Time 2 Hours

Even More® Speed

Ticket Counter Hours

Sun - Sat
4:10 a.m. - 8:00 p.m.

Baggage Claim Phone Number

919-840-3986 option 2 (office)
919-840-3987 (fax)

Skycap/Curbside Yes/No
Directions to Airport Click Here For Directions
Airport Website Click Here


Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights and 60 minutes for international flights.

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage. 

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights 
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Address and phone number - RDU


2400 East John Brantley Blvd Terminal 2
Morrisville, NC 27623

Mailing Address:

P.O. Box 1174
Morrisville, NC 27560

General Airport Phone: 1-919-840-7700

Baggage claim information

Baggage claim is located on the main level of Terminal 2.  You can pick up your bags from Carousel 5.

Making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four (4) hours after arrival.

The baggage service office is open Sunday thru Friday from 7:30 a.m until 11:00 p.m. and Saturday from 7:30 a.m. until 7:30 p.m. 

Raleigh-Durham Baggage Service Office telephone: 919-840-3986 option 2
Raleigh-Durham Baggage Service Office fax: 919-840-3987

Baggage claim follow-up

To follow-up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.

Boarding & deplaning options
All boarding and deplaning is done via the jetbridge.

Car rental companies

Car rental agencies are conveniently located and are a quick shuttle bus ride from the Terminals. Shuttles run approximately every 15 minutes and stop on each Terminal curb near the baggage claim areas. Please look for the green bus shelters marked "Rental Car." Click here for more information.

Other car rental options

We can also offer you special rates on rental cars through our partner You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to

You may also contact Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish)..

Check in & gate information

Ticket counter hours and location

Our ticket counter is located in Terminal 2, and is open daily from 4:15 a.m. - 8:46 p.m.

We recommend you arrive at the airport at least two (2) hours prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You will need a boarding pass to get through security. 

Identification requirements

Click Here for Identification / ID Requirements.

Boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure. Standby customers may be cleared at 10 minutes to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check in

If you have a confirmed reservation, feel free to use a kiosk to check in. You may check in using the kiosk no more than six hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.

You can retrieve your information and check in at a kiosk using one of the following methods:

  • Confirmation code
  • Emailed itinerary with the bar code
  • Credit card with your name on it
  • TrueBlue number or email address and password if you're a TrueBlue member

In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.

Skycap and curbside check in

Skycap service is available. Once you have checked in with a skycap, your bags will be taken care of and you can head straight to security. Curbside check in is not available.

Check in & pick up info for unaccompanied minors

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate. Gate passes cannot be issued after the ticket counter closes.

Pick up information

When picking up an unaccompanied minor, please go to the JetBlue ticket counter. After the ticket counter closes, unaccompanied minors will be escorted by a JetBlue crewmember to be met at the security exit on the upper level or in the baggage service office on the lower level.

Please arrive at the airport no later than 30 minutes before the scheduled arrival.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.

Customer paging number
If you’re trying to get a hold of someone at the airport call 1-919-840-2123, extension 3 to have them paged.

Directions to RDU

Raleigh-Durham Airport is centrally located with easy access to Research Triangle Park, world-renowned medical facilities and the state capitol. It is seven miles from Research Triangle Park, 10 miles southeast of Durham, and 10 miles northwest of Raleigh.

from I-40

Take exits 284B or 285.

from I-540

Take Exit 2A Aviation Parkway/RDU Airport and follow the signs to the airport.

from US 70

Take Exit 293 Aviation Parkway/Westgate Road and follow the signs to the airport.

Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.

Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 

Using ridesharing apps or taxi? You can be picked up and dropped off right outside the terminal.

Want to take public transit? The M60 SBS & Q47 bus stop is located on Marine Terminal Road outside of Terminal A.
The Q70 SBS, Q72 & Q48 are accessible from Terminal B. If you take one of these to Terminal B, you can take the free BLUE shuttle to Terminal A.

Mileage information

The airport is located 10 miles from Raleigh and Durham. Additional areas of interest:

Burlington, NC 50 miles
Chapel Hill, NC 18 miles
Duke University 12 miles
Rocky Mount, NC 73 miles
Sanford, NC 46 miles
Winston-Salem, NC 95 miles

Other Airlines

If you're making a connection in Raleigh-Durham, click here for a list of other airlines and their contact information.


For parking information call: 1-919-840-2140 or click here.

Special service information

Regular and oversized wheelchairs are available upon request.

TDD public pay telephones for the deaf and hearing-impaired are located directly across from Carousel 1, and on the second level near the TSA Security checkpoint. TDD machines are also available at the information desk in both Terminals.

The information desk is located across from Carousel 3 on the main terminal level is open from 7:00 a.m. until 11:00 p.m. daily.

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