What is your boarding procedure?

Boarding order

Boarding details

JetBlue offers pre-boarding options on all of our flights for customers needing assistance, which can include boarding first, boarding silently, and assistance with stowing belongings. Special boarding accommodations must be requested at the gate prior to our general boarding announcements.

Boarding procedure

  • Pre-Boarding for any customer who needs early boarding whether or not they have self-disclosed a disability.
  • Mint® customers (on A321 aircraft with Mint®) and Mosaic customers
  • Even More® Space Boarding
  • Courtesy Boarding for active military servicemen and women, as well as customers traveling with children under the age of two.
  • General Boarding – Offered five rows at a time beginning at the back of the aircraft
  • All remaining customers
  • Unaccompanied minors

Customers are encouraged to remain comfortably seated until their row is called for boarding.

Just click here and provide your confirmation number, last name of the first person on the reservation and your origin and destination city.

Aisle chair

We have specially designed wheelchairs for our immobile customers to use in reaching their seats when boarding and deplaning our aircraft.

  • If the use of an aisle chair is needed to assist in boarding and transferring to a seat, we recommend requesting this service when making your reservation.
  • Upon arrival at the airport, please notify a JetBlue crewmember that the aisle chair will be needed to assist with boarding and transferring into a seat.
  • If needed, a transfer sling and slide board will be provided to help with the transfers.

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