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Mexico City International Airport - MEX



 
Mexico City International Airport - MEX

Terminal    Terminal 1 - Hall F3
Recommended Check-in Time 3 Hours

Even More® Speed

No
Ticket Counter Hours

2:30 a.m. - 4:50 a.m.

Baggage Claim Phone Number

5-255-2599-1361 (baggage)/
5-255-2599-1514/5-255-2599-1513/ 5-255-2599-1515(office)

Skycap/Curbside No/No
Airport Website Click Here


**Travel advisory | Zika Virus reports**

last updated: July 30, 2016

Please be advised of reports of an outbreak of mosquito-borne Zika virus affecting parts of Latin America, the United States and the Caribbean, including Aruba, Bahamas, Barbados, Cayman Islands, Costa Rica, Colombia, Cuba, Curaçao, Dominican Republic,  Ecuador, Florida, Haiti, Grenada, Mexico, Puerto Rico, St. Maarten, St. Thomas, St. Croix, St. Lucia, Texas and Turks and Caicos.

The risk of mosquito-borne transmission on aircraft is extremely low and customers traveling to affected areas should follow the recommendations provided by the CDC at http://www.cdc.gov/Travel.

What is Zika?
Zika is a mosquito-borne virus that is spread to people through mosquito bites.

What are the symptoms?
The most common symptoms of Zika are fever, rash, joint pain, and conjunctivitis.  The symptoms are usually mild and can last several days to a week. Many people infected with Zika will not develop symptoms or even realize they have been infected.

What is the treatment?
There is no vaccine to prevent or medicine to treat Zika. Travelers can protect themselves from contracting Zika by taking steps to prevent mosquito bites, such as using insect repellent, wearing long sleeves and pants, and staying in places with air conditioning or window and door screens.

Zika and Pregnancy
Zika virus can be spread from a pregnant woman to her unborn baby and can cause serious birth defects and other poor pregnancy outcomes. The CDC recommends special precautions for pregnant women and women trying to become pregnant:

  • Pregnant women should not travel to any area with Zika, and women trying to get pregnant should talk to their doctors before traveling or before their male partners travel.
  • It is especially important that women who wish to delay or avoid pregnancy consistently use the most effective method of birth control that they are able to use. Those traveling to areas with Zika should take steps during and after they travel to prevent mosquito bites and sexual transmission of Zika.
  • Pregnant women and women who are trying to become pregnant should consult their doctor before using insect repellants.

Does Zika virus infection cause GBS?
We do not yet know if there is a connection between GBS and Zika virus infection. It is difficult to determine if any particular pathogen or germ “causes” Guillain-Barré syndrome (GBS). The Brazil Ministry of Health has reported an increased number of people who have been infected with Zika virus who also have GBS. CDC is working with Brazil to study the possibility of a link between Zika and GBS.

Because the spread of Zika is ongoing, travelers should check the CDC travel website for the most up-to-date locations and recommendations: http://www.cdc.gov/Travel 


Traveling to Mexico with pets/service & emotional support animals

JetBlue will accept pets (small dogs and cats) for transportation to and from Mexico. Service and Emotional Support animals are also accepted. All animals arriving in Mexico are required to be accompanied by:

A Health Certificate (the original and a copy) which specifies the following elements:

  • Issued by an official veterinarian, of the competent authority, on letterhead, printed with the number of professional license, which must not be issued more than 10 days before the animal enters Mexico.
  • Name and address of person responsible for the pet. 
  • The pet was clinically healthy prior and during departure inspection
  • During the inspection, prior to travel, animal was clinically healthy.
  • The animals have been dewormed internally and externally, within the previous six months, and are free of ectoparasites. (This requirement does not apply to PETS WHOSE COUNTRY OF ORIGIN AND ORIGIN IS USA and Canada).

Customers who are traveling with pets which originally departed from Mexico and that have a "Certificado Zoosanitario de Exportacion" (CZE) are exempt from presenting a veterinary health certificate.  Certification by Mexican consular authorities is not required for the health or vaccination certificate.

Customers must also present a Rabies Vaccination Certificate (Original and a copy) with date of application of the vaccine against rabies and effectiveness thereof (exempt animals under 3 months old). In addition, the pet’s vaccination certificate must show the animal has been treated for rabies, hepatitis, pip and leptospirosis.

There is no quarantine for healthy pets.

For more information on vaccinations and importing pets to Mexico, click here


Address and phone number - MEX

MEXICO CITY INTERNATIONAL AIRPORT

JetBlue
Av Capitan Carlos León S/N, Peñón de los Baños, Venustiano Carranza, 15620
Ciudad de México, D.F., Mexico

General Phone: +52 55 2482 2400


Baggage claim information

Baggage Claim is located inside the International Arrivals Hall E2/E3.

Making a baggage claim

If your baggage has been delayed or damaged, it's important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four (4) hours after arrival.

Baggage Service Office telephone: +55-25-99-15-14 / +55-25-99-15-13

Baggage claim followup

To follow up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.


Boarding and deplaning options 

JetBlue boards and deplanes by jetbridge and shuttle bus at Mexico City International Airport.


Checked baggage requirement exceptions for select markets

Cuba

  • Each customer may check a total of five (5) bags or boxes.
  • Each bag/box must NOT exceed 80 inches (203.2 centimeters) in overall dimensions (length + width + heigth) or CANNOT exceed 99 pounds (44.9 kilograms).
  • Boxes must be factory sealed.
  • Boxes will not be allowed on flights departing between: November 16, 2017 - January 17, 2018.
  • Checked bags/boxes that are up to 50 pounds (22.73 kilos) or 62 inches (157.48 centimeters) in overall dimensions (length + width + height) will be accepted for check-in. overweight and/or oversize baggage fees will be applied.
  • For information on bikes and surfboards, please check sporting equipment

Dominican Republic, Haiti and Trinidad & Tobago

  • Each customer may check a total of two (2) bags. 
  • Each bag must NOT exceed 62 inches (157.48 centimeters) in overall dimensions (length + width + height) and CANNOT exceed 50 pounds (22.73 kg). Baggage dimensions are determined by adding the length, width, and height together.
  • Additional baggage and bags that exceed the overall dimensions or weight WILL NOT be allowed onboard flights to/from the Dominican Republic*, Haiti and Trinidad & Tobago.
    • *Additional baggage will be accepted on flights to/from La Romana, Dominican Republic.

Peru

Each customer may check a total of two (2) bags. Each bag must NOT exceed 62 inches (157.48 centimeters) in overall dimensions (length + width + height) and CANNOT exceed 70 pounds (31.75 kg). Overweight bag fees will apply to bags weighing over 50 pounds (22.73 kg).  

For all baggage requirements - see Checked Baggage Requirements.

Boxes, television sets and liability

Please note that cardboard boxes WILL NOT be allowed on any international flight except for flights to/from Cuba. Non-hazardous items may be packed in checked baggage. Humanitarian organizations transporting supplies will be subject to the same baggage allowances and guidelines as other customers. Plastic bins with a secure lid may be accepted on international flights.

As a reminder, television sets are NOT accepted on international flights, with a unique exception for flights to/from Cuba.

Military personnel traveling on JetBlue

Separate baggage exceptions apply for U.S. Military and Family. Click here for more information.


Car rental information

Car rental agencies are located in front of the International Arrivals Hall E2/E3. For more information about available options, click here.

We can also offer you special rates on rental cars through our partners! Click here for more information.


Check in & gate information

Our ticket counter is located in Hall F3 Terminal 1 and is open daily from 2:30 a.m. - 4:50 a.m.

We recommend you arrive at the airport at least three (3) hours prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through security screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

To get through security you will need to check in at the ticket counter and receive your boarding pass. JetBlue departs out of Gates 24 - 36.

Check-in requirements for international travel

Documents required for travel vary according to citizenship, residency, age (for minors), length of stay, purpose of visit, student status, etc. Please check for specific requirements for the country, or countries, you are visiting to make sure you have the correct documents.

Click Here for Identification / ID Requirements.

Boarding cut-off time

Each customer must be onboard the aircraft 20 minutes prior to departure.

Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check-in

Kiosk check in is not available.

Skycap and curbside check-in

We currently do not offer skycap or curbside check-in at the Mexico City International Airport.


Check in & pick up information for unaccompanied minors

Click here for specific entry/exit and documentation requirements for minors based on origin and destination country.

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it's the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop-off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor.

Pick-up information

When picking up an unaccompanied minor, please wait outside the International Arrivals Hall E3. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.


Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.


Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 


Mileage information

The airport is located 4.1 miles from the downtown area. Here are a few other areas of interest:

WORLD TRADE CENTER 7.9 miles
ZOCALO DOWNTOWN 4.1 miles
CATHEDRAL METROPOLITAN CHURCH 4.1 miles
BELLAS ARTES THEATER 4.6 miles
NATIONAL MUSEUM OF ANTHROPOLOGY 7.6 miles

 


Other airlines

If you're making a connection in Mexico City, click here for a list of other airlines and their contact information.


Parking

Short and long term parking lots are available, along with valet services, in front of doors 1 and 2. 
For more parking information, click here.


Special services

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are available in the concourse and gate areas

There are six (6) information desks in front of gates: A1, E1, B19, B26 and B29 available from 6:30 a.m. 10:00 p.m.

A rail train is available to customers between Terminal 1 and Terminal 2

For more information, visit www.aicm.com.mx/pasajeros/modulos-de-informacion


Linked Topics
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