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4:00 a.m. - 11:00 a.m.
Airport Alert! Bogotá Road Construction
The third phase of the Transmilenio project in Bogotá is currently underway which includes Calle 26, also known as El Dorado Avenue, the main highway connecting the city center with the El Dorado International Airport. This major construction project could include detours or road closures, so customers are encouraged to check the status of the project and allow plenty of extra time for any detours or possible delays when planning travel to or from the airport. As always, customers are encouraged to check-in at least three hours prior to departure for flights leaving Bogotá.
For more information visit: www.idu.gov.co (Transmilenio Fase III link) or www.movilidadbogota.gov.co
last updated: July 30, 2016
Please be advised of reports of an outbreak of mosquito-borne Zika virus affecting parts of Latin America, the United States and the Caribbean, including Aruba, Bahamas, Barbados, Cayman Islands, Costa Rica, Colombia, Cuba, Curaçao, Dominican Republic, Ecuador, Florida, Haiti, Grenada, Mexico, Puerto Rico, St. Maarten, St. Thomas, St. Croix, St. Lucia, Texas and Turks and Caicos.
The risk of mosquito-borne transmission on aircraft is extremely low and customers traveling to affected areas should follow the recommendations provided by the CDC at http://www.cdc.gov/Travel.
What is Zika?Zika is a mosquito-borne virus that is spread to people through mosquito bites.
What are the symptoms?The most common symptoms of Zika are fever, rash, joint pain, and conjunctivitis. The symptoms are usually mild and can last several days to a week. Many people infected with Zika will not develop symptoms or even realize they have been infected.
What is the treatment?There is no vaccine to prevent or medicine to treat Zika. Travelers can protect themselves from contracting Zika by taking steps to prevent mosquito bites, such as using insect repellent, wearing long sleeves and pants, and staying in places with air conditioning or window and door screens.
Zika and PregnancyZika virus can be spread from a pregnant woman to her unborn baby and can cause serious birth defects and other poor pregnancy outcomes. The CDC recommends special precautions for pregnant women and women trying to become pregnant:
Does Zika virus infection cause GBS?We do not yet know if there is a connection between GBS and Zika virus infection. It is difficult to determine if any particular pathogen or germ “causes” Guillain-Barré syndrome (GBS). The Brazil Ministry of Health has reported an increased number of people who have been infected with Zika virus who also have GBS. CDC is working with Brazil to study the possibility of a link between Zika and GBS.
Because the spread of Zika is ongoing, travelers should check the CDC travel website for the most up-to-date locations and recommendations: http://www.cdc.gov/Travel
JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.
*kiosk availability subject to airport hours of operation
Check in cut-off times vary between check-in channels as follows:
Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.
JetBlueAeropuerto Internacional El Nuevo DoradoCalle 26 and Avenida El DoradoBogota, Colombia
Phone number: 571-425-1000
Baggage Claim is located on the main level of the terminal.
Making a baggage claim
If your baggage has been delayed or damaged, it's important to make a baggage claim with a JetBlue crewmember while you're at the airport.
If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office within four (4) hours after arrival.
The baggage service office is open during the following hours:
07:00 a.m. - 3:00 p.m.
6:00 p.m. - 11:00 p.m.
Hours subject to change
07:00 a.m. - 3:00 p.m.
6:00 p.m. - 11:00 p.m.
Hours subject to change
All airlines share a baggage service desk.
Bogotá Baggage Service Office telephone: 011-571-519-0294 option 2 (office) and 1-571-549-7871 (fax).
Baggage claim follow-up
To follow-up on a baggage claim, contact Central Baggage Services. Click Here for hours of operation and contact information.
Dominican Republic, Haiti and Trinidad & Tobago
Each customer may check a total of two (2) bags. Each bag must NOT exceed 62 inches (157.48 centimeters) in overall dimensions (length + width + height) and CANNOT exceed 70 pounds (31.75 kg). Overweight bag fees will apply to bags weighing over 50 pounds (22.73 kg).
For all baggage requirements - see Checked Baggage Requirements.
Boxes, television sets and liability
Please note that cardboard boxes WILL NOT be allowed on any international flight except for flights to/from Cuba. Non-hazardous items may be packed in checked baggage. Humanitarian organizations transporting supplies will be subject to the same baggage allowances and guidelines as other customers. Plastic bins with a secure lid may be accepted on international flights.
As a reminder, television sets are NOT accepted on international flights, with a unique exception for flights to/from Cuba.
Military personnel traveling on JetBlue
Separate baggage exceptions apply for U.S. Military and Family. Click here for more information.
Need a car and a hotel with your flight? Consider JetBlue Vacations for discounted airfare!
Other car rental options
We can also offer you special rates on rental cars through our partner Hotels.com. You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to Hotels.com.
You may also contact Hotels.com Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish).
Ticket counter hours and location
Our ticket counter is located in the middle on the main level of the terminal and is open from:
7:00 a.m. - 2:00 p.m.
7:00 a.m. - 2:00 p.m.
When leaving Bogotá we recommend you arrive at the airport at least three (3) hours prior to departure.
Avoid delays by checking for traffic alerts, and allow enough time to go through security screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.
You'll need a boarding pass to get through security. Gates are assigned by the airport authority on a daily basis and will vary.
Check-in requirements for international travel
Documents required for travel vary according to citizenship, residency, age (for minors), length of stay, purpose of visit, student status, etc. Please check for specific requirements for the country, or countries, you are visiting to make sure you have the correct documents.
Click Here for Identification / ID Requirements.
Boarding cut-off time
Each customer must be onboard the aircraft 20 minutes prior to departure.
Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.
Kiosk check in is currently not available.
Skycap and curbside check-in
We currently do not offer curbside check in at the Bogotá airport, but skycap service is available upon request.
To prevent international child abduction, Colombia has implemented special exit procedures for Colombian children under 18 who are departing the country without both their mother and their father or a legal guardian. These procedures apply to U.S. citizen children if they are also Colombian citizens or if they are legal residents of Colombia. The procedures do not apply to U.S. citizen children present in Colombia as tourists using a U.S. passport. Complying with the procedures can be complex and time-consuming, especially if an absent parent is outside Colombia at the time. Advance planning is essential.
The procedures are as follows: Upon exiting the country, the person traveling with the child (or the child him/herself) must present a certified copy of the child’s birth certificate, along with written, signed authorization from the absent parent(s) or legal guardian. The authorization must explicitly grant permission for the child to travel alone, with one parent, or with a third party, by name. When a parent is deceased, a notarized copy of a death certificate is required instead of written authorization. When one parent has sole custody of the child, that parent may present a custody decree instead of the other parent’s written authorization.
If the documents to be presented originated in the United States, they must first be translated into Spanish and then signed in front of a Colombian consul at a Colombian consulate. Then, upon arrival in Colombia, the documents must be presented to the Colombian Ministry of Foreign Affairs for certification of the consul’s signature.
Alternatively, the documents can be translated into Spanish, then notarized by a notary public in the United States, and authenticated by requesting an apostille from the competent authority in the state where the documents were prepared. The document, translation, and apostille can then be presented to immigration officers at the airport when the child travels.
If the documents originated in Colombia and are written in Spanish, only notarization by a Colombian notary is required. For documents originating in countries other than the United States or Colombia, please inquire with the Colombian embassy serving that country.
In cases where the absent parent refuses or is unable to provide consent, the other parent can request assistance from the Colombian child protective service, Instituto Colombiano de Bienestar Familiar (ICBF). In appropriate cases, ICBF will investigate and may issue a document that will allow the child to travel without both parents’ consent. This process may take a significant amount of time and is not within the control of the U.S. government.
Click here for specific entry/exit and documentation requirements for minors based on origin and destination country.
Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.
No gate passes are permitted.
JetBlue crewmembers will accompany the unaccompanied minor to the gate.
When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:
In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor.
Parents or guardians who are picking up an unaccompanied minor should wait outside the arrivals area near Customs. A JetBlue crewmember will accompany the unaccompanied minor from the gate to the baggage claim area. Please arrive at the airport no later than 30 minutes before the scheduled arrival. The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government issued photo ID.
For detailed directions to the Bogotá El Dorado International Airport, please visit: Google Maps - Directions to Bogotá El Dorado International Airport
Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.
Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.
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Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting.
The airport is located 15 kilometers from the city center of Bogotá. Additional areas of interest:
If you're making a connection in Bogotá, click here for information regarding other airlines.
Passengers arriving with cats or dogs must obtain approval from the Colombian Agricultural Institute (ICA) at first point of entry and must be accompanied by:
Customers must bring an APHIS Form 7001, completed by a USDA accredited veterinarian, and endorsed by a USDA representative. The two part APHIS Form 7001 must have all three USDA requirements (Certificate Number, USDA Stamp and USDA Veterinarian Signature). Customers traveling with pets or service and emotional support dogs or cats are not allowed to travel to Colombia without the form endorsed by USDA. Customers who arrive without the required documents will be denied check-in.
For more information on where USDA endorsements can be obtained, please click here.
Prohibited: The following canine breeds and any cross breeds of: Staffordshire terrier, pit-bull terrier and American Pit Bull Terrier.
Both regular and oversized wheelchairs are available upon request.
An elevator is available to get to different levels.
An information desk is available near the International Departures area on the upper level of the terminal, and is open 24 hours a day, seven days a week.
ATM machines are located throughout the airport that accept all major ATM logos, there is also a foreign exchange office available 24/7, there are many restaurants and small souvenir shops, there are safe-t-wrap stands throughout the airport to wrap your suitcases in plastic wrap, there is also a 24/7 medical clinic operated by the red cross.
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