Baltimore, MD (BWI)

Baltimore/Washington International Airport (BWI)
Terminal    Main Terminal
Recommended Check-in Time 60 Minutes
Even More® Speed Yes
Ticket Counter Hours

4:45 a.m. - 7:30 p.m.

Cashless lobby

Cash is not accepted as a form of payment at the ticket counter.
Click here for more information

Baggage Claim Phone Number 1-410-850-4685 opt. 1 (office)
1-410-850-4746 (fax)
Skycap/Curbside No/No
Directions to Airport Click Here For Directions
Airport Website Click Here

**Travel advisory**

Please be advised that a new TSA security checkpoint will open at Baltimore/Washington International Airport (BWI) on November 15, 2016, located near the international terminal entrance on the departure level between doors 15 and 16. Customers traveling from BWI should allow for extra time to pass from the JetBlue ticket counter to the new security checkpoint. Airport signage and JetBlue crewmembers will be available to direct you.

Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights and 60 minutes for international flights.

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage. 

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights 
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Address and phone number -  BWI



BWI Aviation Blvd. Baltimore
Maryland, 21240 

General Airport Phone: 410-859-7111

Baggage claim information

Baggage Claim is located on the lower level. You can find your bags at carousel 12.

Making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport. Please contact a crewmember at the ticket counter for baggage claims.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office within four (4) hours after arrival.

The Baggage Service Office is open 4:30 a.m. until 11:30 p.m.

Baltimore/Washington Baggage Service Office telephone: 1-410-850-4685 option 2

Baltimore/Washington Baggage Service Office fax: 1-410-850-4746

Baggage claim follow-up

To follow-up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.

Boarding & deplaning options

JetBlue boards/deplanes using a jetbridge at Baltimore/ Washington International Airport.

Car rental companies

Car rental agencies are located offsite with regular shuttle service to/from the airport. For more information, click here

Other car rental options

We can also offer you special rates on rental cars through our partner

You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to

You may also contact Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish).

Check-in and gate information

Ticket counter hours and location

Our ticket counter, located in the main terminal next to Alaska Airlines, is open from: 

4:45 a.m. - 7:30 p.m.

We recommend you arrive at the airport at least 60 minutes prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

If you're not checking any bags and you have your boarding pass, feel free to head straight to security then on to Gate D2.

Identification requirements

Click Here for Identification / ID Requirements

Boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure.

Standby customers may be cleared at 10 minutes to departure.

Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check in

If you have a confirmed reservation, feel free to use a kiosk machine to check in. You may check in using the kiosk no more than six hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.

You can retrieve your information and check in at a kiosk using one of the following methods:

  • Confirmation code
  • Emailed itinerary with the bar code
  • Credit card with your name on it
  • TrueBlue number or email address and password if you're a TrueBlue member.

In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.

Skycap and curbside check in

Skycap and curbside check in are currently not available. Wheelchair assistance is available curbside upon request.

Check in & pick up info for unaccompanied minors - BWI

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

Pick up information

When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

In cases where a flight arrives after the ticket counter is closed, the pick-up person should proceed directly to either the arrivals area or baggage claim to meet the minor.

 The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.

Customer paging number
If you’re trying to get a hold of someone at the airport, call 1-410-859-7111 to have them paged.

Directions to BWI

Please click here for directions to the BWI Airport.

Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.

Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 

Using ridesharing apps or taxi? You can be picked up and dropped off right outside the terminal.

Want to take public transit? The M60 SBS & Q47 bus stop is located on Marine Terminal Road outside of Terminal A.
The Q70 SBS, Q72 & Q48 are accessible from Terminal B. If you take one of these to Terminal B, you can take the free BLUE shuttle to Terminal A.

Mileage information

BWI airport is located 33 miles from downtown Washington D.C. Additional areas of interest:

Baltimore, MD

13 miles
Glen Burnie, MD 3 miles
Gaithersburg, MD 41 miles
Silver Spring, MD 32 miles
Ocean City, MD 133 miles
Arlington, VA 40 miles
Tysons Corner, VA 46 miles
Dulles, VA 60 miles
Richmond, VA 141 miles
Philadelphia, PA 108 miles

Other airlines
If you're making a connection in BWI, click here for a list of other airlines.


Both long and short-term parking is available at the airport. Parking is located directly in front of the Terminal.

For more information on parking and rates, please click here.

Special service information

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

Phones with TDD/TTY service are located at all banks of public phones in the terminal. Also at Information desk B on the upper level. At the information booth on the lower level near baggage carousals.

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