In the event that JetBlue has cancelled a flight and/or a fee waiver has been issued, impacted* customers can go online to the 'Manage Flights' section of jetblue.com to change or cancel their flight without fee or increase in fare, even to sister cities.
*Note: In order to rebook travel without a fee/increase in fare online, your flight must have been cancelled by JetBlue.
Be sure to check the Travel Alerts section on jetblue.com for current travel advisories and fee waiver information.
Flight Disruption REGARDLESS of Length or Reason
Any flight (same or co-located city pairs) the day prior, day of, or day after original flight*. No fare difference. (Involuntary Exchange)
Note that for now, Customers at the airport that have already checked in their baggage will need to be referred to an Airport Crewmember for assistance.
*Exceptions can be made to the day prior, day of, or day after guideline within reason, if the situation warrants it.
Example: Changing a Customer disrupted during the holidays to a travel date three months later would NOT justify making an exception to our rule. The request has to make sense!
No cancellation fee – funds issued as a JetBlue credit good for one year.
Schedule change or a flight disruption greater than 2+ hours – May refund to the Travel Bank. If the flight is cancelled, you may refund to the original form of payment.