Bringing your own wheelchair or other assistive device

Bringing Your Own Wheelchair or Other Assistive Device Information

JetBlue transports all types of personal wheelchairs and electric powered carts and scooters. In order to fit through the aircraft cargo doors, wheelchairs may not exceed the maximum dimension requirements:

Aircraft Cargo Door Bin
A320 / A321 48" tall
E190 28" tall 37" tall

Note: wheelchairs may be turned to fit through the cargo door but must be upright during transport.

Wheelchairs and other assisted devices may be checked in free of charge at the ticket counter or in the gate area. Detachable items such as footrests and seat cushions may be carried onboard or checked with the wheelchair and be stowed in the cargo bin.

  • If the wheelchair or other device has been checked at the gate, the items will be returned to your destination airport or connecting point, as close to the aircraft door as possible.
  • If you have specific instructions on how to fold or stow your electric wheelchair or scooter, you may show written directions to our crewmembers to follow.  These instructions help expedite the loading and unloading process and ensure your chair receives the appropriate care.

You are welcome to bring your assistive devices such as canes, braces, crutches and prosthetic devices onboard the aircraft.  If the item does not safely fit in the overhead bin, we will transport it free of charge in the cargo bin for you.

Folding Manual Wheelchair Onboard Stowage

You may request to have a folding, collapsible or breakdown manual wheelchair stowed onboard the aircraft.  This service is offered on a first-ask, first-served basis at the airport. 

  • The number of personal wheelchairs is limited to two wheelchairs (one on A321 aircraft) in the cabin per flight.
  • You will need to be in the boarding area prior to our general boarding and must take advantage of our preboard courtesy.
  • In order to safely retrieve the wheelchair stowed onboard, it will be the last item off of the aircraft.

Storing your wheelchair batteries

JetBlue will accept battery-powered wheelchairs/mobility aids as checked baggage only. Battery-powered wheelchair batteries are not permitted in the cabin with the exception of lithium-ion batteries. 

Customers may carry two spare lithium ion wheelchair batteries as long as the combined total is less than 300 watt hours or 25 grams. A lithium–ion battery that has been removed from an assistive device must be transported in the cabin but may not contain more than 25 grams of lithium or 300 watt hours.

JetBlue accepts both spillable and non-spillable batteries in wheelchairs and mobility aids. (However, respirators and ventilators are required to have non-spillable batteries only.) Batteries used for assistive devices require labeling: the outer packaging must be plainly and durably marked “NONSPILLABLE” or “NONSPILLABLE BATTERY” or "SPILLABLE BATTERY" so that crewmembers can exercise proper handling procedures for the different battery types.

A battery may be refused if there are obvious signs of damage.

You may bring as many spare batteries as required to operate your wheelchair. For example, if your wheelchair uses two batteries, then you may bring two spare batteries in addition to the two that are being used.

Lithium battery guidelines for wheelchairs/mobility devices

For wheelchairs or mobility devices that DO NOT have a protective housing for the lithium ion battery:

Lithium ion battery size is limited to 300 watt hours (Wh) or 25 grams equivalent lithium content (ELC). One (1) spare battery not exceeding 300 Wh or two (2) spare batteries not exceeding 160 Wh (13.5 grams ELC) each may be carried in carry-on baggage. Lithium metal (non-rechargeable lithium) batteries are forbidden with these devices.

Lithium ion batteries must be removed from this type of mobility device and battery terminals protected from short circuit. The lithium ion batteries must be carried in carry-on baggage only. The customer must advise the airline of the battery location. The airline must notify the Pilot-in-command of the battery location in the cabin.