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11:20 a.m. - 2:20 p.m.
last updated: July 30, 2016
Please be advised of reports of an outbreak of mosquito-borne Zika virus affecting parts of Latin America, the United States and the Caribbean, including Aruba, Bahamas, Barbados, Cayman Islands, Costa Rica, Colombia, Cuba, Curaçao, Dominican Republic, Ecuador, Florida, Haiti, Grenada, Mexico, Puerto Rico, St. Maarten, St. Thomas, St. Croix, St. Lucia, Texas and Turks and Caicos.
The risk of mosquito-borne transmission on aircraft is extremely low and customers traveling to affected areas should follow the recommendations provided by the CDC at http://www.cdc.gov/Travel.
What is Zika?Zika is a mosquito-borne virus that is spread to people through mosquito bites.
What are the symptoms?The most common symptoms of Zika are fever, rash, joint pain, and conjunctivitis. The symptoms are usually mild and can last several days to a week. Many people infected with Zika will not develop symptoms or even realize they have been infected.
What is the treatment?There is no vaccine to prevent or medicine to treat Zika. Travelers can protect themselves from contracting Zika by taking steps to prevent mosquito bites, such as using insect repellent, wearing long sleeves and pants, and staying in places with air conditioning or window and door screens.
Zika and PregnancyZika virus can be spread from a pregnant woman to her unborn baby and can cause serious birth defects and other poor pregnancy outcomes. The CDC recommends special precautions for pregnant women and women trying to become pregnant:
Does Zika virus infection cause GBS?We do not yet know if there is a connection between GBS and Zika virus infection. It is difficult to determine if any particular pathogen or germ “causes” Guillain-Barré syndrome (GBS). The Brazil Ministry of Health has reported an increased number of people who have been infected with Zika virus who also have GBS. CDC is working with Brazil to study the possibility of a link between Zika and GBS.
Because the spread of Zika is ongoing, travelers should check the CDC travel website for the most up-to-date locations and recommendations: http://www.cdc.gov/Travel
JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.
*kiosk availability subject to airport hours of operation
Check in cut-off times vary between check-in channels as follows:
Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.
Owen Roberts International Airport
JetBlue298 Owen Roberts Drive, Main TerminalGeorge Town, Grand Cayman, Cayman Islands KY1-1001
General Airport Phone: 1-345-943-7070
The baggage service office inside customs.
Making a baggage claim
If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.
If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four (4) hours after arrival.
The baggage service office is open during the same hours as the ticket counter, but only on Monday, Thursday, and Saturday.
Grand Cayman Baggage Service Office telephone: 1-345-747-8403
Baggage claim follow-up
To follow-up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.
The following car rental agencies are available at Owen Roberts International Airport.
other car rental options
We can also offer you special rates on rental cars through our partner Hotels.com. You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservations crewmembers can transfer you to Hotels.com.
You may also contact Hotels.com Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish)..
Ticket counter hours and location
Our ticket counter is located at the Main Terminal. Hours of operation are:
11:00 a.m. - 2:00 p.m.
11:00 a.m. - 2:00 p.m.
When leaving the Grand Cayman Islands we recommend you arrive at the airport at least three hours prior to departure.
Avoid delays by checking for traffic alerts, and allow enough time to go through security screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.
You will need a boarding pass to get through security. JetBlue departures are out of Gate 4.
Check-in requirements for international travel
Documents required for travel vary according to citizenship, residency, age (for minors), length of stay, purpose of visit, student status, etc. Please check for specific requirements for the country, or countries, you are visiting to make sure you have the correct documents.
Click Here for Identification / ID Requirements.
Boarding cut-off time
Each customer must be onboard the aircraft 20 minutes prior to departure.
Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.
Kiosk check in
Kiosk check in is currently not available.
Skycap and curbside check in
We offer skycap service, however we do not offer curbside check-in.
We recommend children 16 years of age and younger traveling alone or with someone other than a parent or legal guardian hold a notarized parental letter of consent. This letter should be from the parent authorizing travel and should be accompanied with a copy of the parent's photo identification. In the case of organized group travel, a letter is not necessary; it is assumed that the chaperone has obtained prior permission.
Click here for specific entry/exit and documentation requirements for minors based on origin and destination country.
Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.
When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.
Drop off information
When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:
In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.
Pick up information
When picking up an unaccompanied minor, please proceed into the arrivals area directly located outside of Customs to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.
The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.
Directions to the Grand Cayman Island Owen Roberts International Airport (GCM) from the north of George Town:Follow the A1 Highway and head in a southerly directionWhen you reach the A2 Highway, follow the signs, which cannot be missed
Directions to GCM from the south of George Town:Take the A2 Highway and travel to the northThe route is clearly signposted from this point and signs are easy to follow
Directions to GCM from the east of George Town:Take the A2 Highway and drive eastwardsPlenty of airport signs can be found along this route, making the journey straightforward
Directions to GCM from the west of George Town:Take Shedden Road from downtown George TownHead along the A2 Highway in an easterly direction and look for signs to the airport
Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.
Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.
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Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting.
If you're making a connection, here is a list of other airlines:
*All rates are subject to change without notice.
Short-term parking is available for $2 per hour, or any part of an hour. There are 180 short-term parking spaces available within walking distance to the terminal.
Long-term parking is available for $7 for per day, or any part of a day. There are 325 long-term parking spaces available that can be arranged upon arrival, no need to book prior.
Payment for both short-term and long-term parking is available at automatic pay stations located near the meet-and-greet arrival area.
Note: Lost ticket fees and wheel-lock fines can be paid directly to the ground transport attendant on duty
Due to the strict requirements mandated by the Caymanian government for transport of live animals, JetBlue will NOT accept pets on flights to / from the Cayman Islands. Only Service and Emotional Support Animals are allowed on flights to/from the Cayman Islands.
Entry requirements for any animal (including service and emotional support animals) are very restrictive. Detailed information regarding entry, as well as a list of prohibited animal breeds, can be found on the Cayman Islands government website. Restrictions may vary by airline carrier.
In accordance with standards laid down for all international airports, a number of parking spaces are reserved in close proximity to the terminal building for disabled persons and can be arranged in advance by calling: 1-345-949-5252.
Owen Roberts International Airport has 42 check-in desks, five gates and one baggage claim belt. There are numerous ATMs and currency exchange facilities in the terminal building. Further facilities include a VIP lounge, post office, pharmacy and an auto-exchange machine. For refreshment, visitors will find a coffee shop, restaurant, fast-food outlets and a number of bars in the terminal.
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