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Charleston International Airport - CHS



 
Charleston International Airport - CHS

Terminal    Main Terminal, Concourse B
Recommended Check-in Time 60 minutes

Even More® Speed

No
Ticket Counter Hours

4:30 a.m. - 8:00 p.m.

Baggage Claim Phone Number 1-843-480-4201 ext. 1513510 (office)
Skycap/Curbside No/No
Airport Website Click Here


Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights
  • Checked baggage will not be accepted less than 60 minutes prior to departure on international flights 

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.


Address and phone number - CHS

CHARLESTON INTERNATIONAL AIRPORT

JetBlue
5500 International Blvd.
Charleston, SC 29418

General Airport Phone: 1-843-767-7007


Baggage claim information

Baggage Claim is located on the Concourse level, Concourse B side. JetBlue utilizes Carousels 1, 2, and 3.

Making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four (4) hours after arrival.

The Baggage Service Office is open from 10:00 a.m. until 6:00 p.m.

Baggage Service Office telephone: 1-843-480-4201 ext. 1513510 

Baggage claim follow-up

To follow-up on a baggage claim, contact Central Baggage Services. Click Here for hours of operation and contact information.


Boarding & deplaning options

Customers will board and deplane using a jetbridge at Charleston International Airport.


Car rental companies

For Car Rental information (on-site and off-site) at the Charleston International Airport, click here

Other car rental options

We can also offer you special rates on rental cars through our partner Hotels.com. You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to Hotels.com.

You may also contact Hotels.com Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish)..


Check-in & gate information

Ticket counter hours and location

Our ticket counter is located in the Main Terminal on the departures level side of Concourse B and operates on the following schedule:

5:00 a.m. - 8:00 p.m.

We recommend you arrive at the airport at least two (2) hours prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You will need a boarding pass to get through security. Our flights depart out of gate B6.

Identification requirements

Click Here for Identification / ID Requirements

Boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure.

Standby customers may be cleared at 10 minutes to departure.

Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check in

If you have a confirmed reservation, feel free to use a kiosk machine to check in. You may check in using the kiosk no more than six hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.

You can retrieve your information and check in at a kiosk using one of the following methods:

  • Confirmation code
  • Emailed itinerary with the bar code
  • Credit card with your name on it
  • TrueBlue number or email address and password if you're a TrueBlue member

In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.


Check in & pick up info for unaccompanied minors

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

Pick up information

When picking up an unaccompanied minor, please go to the ticket counter. One person may be given a gate pass to greet the unaccompanied minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

In cases where a flight arrives after the ticket counter is closed, the pick up person should proceed directly to baggage claim to meet the minor.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.


Customer paging number
If you're trying to get a hold of someone at the airport call 1-843-767-7007 to have them paged.

Directions to CHS

Charleston International Airport is located 13 miles from downtown Charleston and customers may expect to travel approximately 20 minutes via Interstate 26.

From Interstate 26 W, take exit 212B (Interstate 526 W) on I526W to Exit 16. Then, take ar ight onto International Blvd. continuing onto Terminal Drive toward the Main Terminal.


Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.


Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 


Mileage information

The airport is located 13 miles from Charleston. Additional areas of interest:

The Citadel  11 miles
South Carolina Aquarium    12 miles
Amtrak Station 6 miles
Kiawah Island Gate  29 miles
Wild Dunes Resort 23 miles
Folly Beach 20 miles
St. Andrews Shopping Center 10 miles
Charleston Place 12 miles

Other airlines

If you're making a connection in Charleston, here's a list of other airlines:

Alaska Airlines 1-800-252-7522
American Airlines 1-800-433-7300
Delta Airlines 1-800-221-1212
United Airlines 1-800-241-6522
Southwest Airlines  1-800-435-9792

Parking
Click here for parking information.

Special service information

An elevator is located by the food court.

The information desk is located directly inside the main entrance, to the left by the baggage carousels.


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Click on one of the categories below to find similar knowledge: