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Travel agents: JetBlue waiver code information



 
Current JetBlue operational status: OPERATIONAL ADVISORY

We have issued an Operational Advisory Alert. Please refer to the current IROP waiver code information detailed below. 

For past IROP waiver code information, click here to access the JetBlue Waiver Code Archive.


Travel agents: IROP rebooking and refund options and instructions

Customers who meet the specified travel criteria may rebook without a change fee or difference in fare. Customers whose flights have been cancelled by JetBlue may also opt for a full refund without penalty. 

 

Rebooking Options

·         Rebook the customer’s flights through the “rebook travel through date” in either the same or lowest available booking class and then process an even exchange on the ticket.

·         Rebook the customer’s flights beyond the “rebook travel through date” in either the same or lowest available booking class and process a regular exchange on the ticket charging any increase in fare however you may waive the change fee at the time of the exchange.

·         Cancel the flights and leave the ticket in “Open Status” waving all cancelation fees. The residual will be available one year from the original ticket issue date.

·         Exchange the full value of the ticket to an MCO or VMPD waiving all change fees. The MCO or VMPD will be available for one year from the date of issuance.

 

**IMPORTANT** Required Documentation for Processing an Exchange:

·         Travel agent must document the PNR with an OSI message that reads: OSI B6 EXCH PER [WAIVERCODE]

·         Travel agent must document the new ticket with the applicable waiver code in the tour code box

 

Rebooking/Refund Options for Cancelled Flights

·         Refund the full value of the ticket back to original form of payment through normal ARC/BSP processing waiving all cancellation fees

·         Exchange the full value of the ticket to an MCO or VMPD waiving all change fees

 

**IMPORTANT** Required Documentation for Processing a Refund:

·         Travel agent must document the PNR with an OSI message that reads: OSI B6 RFND PER [WAIVERCODE]

·         Travel agent must send an OSI with the applicable waiver code in order to avoid a Debit Memo

 

Use of any waiver codes will be audited for accuracy against eligible dates and impacted cities. Please use it appropriately to avoid a debit memo.  More information for our IROP policy can be found on the travel agent information pages here.

 

Co-Located Airports (Sister Cities)

Due to high load factors on some of JetBlue’s flights, it has been difficult to re-accommodate customers from their chosen city. JetBlue has authorized re-accommodation to/from the co-located airports or sister cities listed below:

  • Boston: BOS, PVD, ORH 
  • New York: JFK, LGA, EWR, HPN, SWF 
  • Los Angeles: LGB, BUR, LAX
  • San Francisco: SFO, OAK, SJC
  • South Florida: PBI, FLL
  • Tampa Bay: SRQ, TPA 
  • Washington D.C.: IAD, DCA, BWI

09/22/2017: St. Croix fee waiver | Hurricane Maria - WXB6JOWL17

JetBlue Travel Advisory: Updated Caribbean Fee Waiver | St. Croix

·         Impacted Cities: STX

·         Waiver Code: WXB6JOWL17

·         Original Booking Date: on or before Monday, September 17, 2017

·         Original Travel Date: Tuesday, September 19, 2017 through Wednesday, November 15, 2017

·         Rebook By: Wednesday, November 1, 2017

·         Complete Travel By: Wednesday, November 15, 2017


09/22/2017: Puerto Rico fee waiver | Hurricane Maria - WXB6INKS17

JetBlue Travel Advisory: Updated Caribbean Fee Waiver | Puerto Rico

·         Impacted Cities: BQN, PSE, SJU

·         Waiver Code: WXB6INKS17

·         Original Booking Date: on or before Monday, September 17, 2017

·         Original Travel Date: Tuesday, September 19, 2017 through Wednesday, November 15, 2017

·         Rebook By: Wednesday, November 1, 2017

·         Complete Travel By: Wednesday, November 15, 2017


09/19/2017: Mexico fee waiver - WXB6HEMS17

 JetBlue Travel Advisory: Mexico fee waiver

 

·       Impacted Cities: MEX

·       Waiver Code: WXB6HEMS17

·       Original Booking Date: on or before Tuesday, September 19, 2017

·       Original Travel Date: Tuesday, September 19, 2017 through Thursday, September 21, 2017

·       Rebook Travel By: Tuesday, September 26, 2017


09/18/2017: Hurricane Jose | Northeast fee waiver - WXB6GOLF17

JetBlue Travel Advisory: Hurricane JoseNortheast fee waiver

·        Impacted Cities: ACK, BOS, BDL, EWR, HPN, HYA, JFK, LGA, MVY, ORH, PHL, PVD, SWF

·        Waiver Code: WXB6GOLF17

·        Original Booking Date: on or before Monday, September 18, 2017

·        Original Travel Date: Tuesday, September 19, 2017 through Wednesday, September 20, 2017

·        Rebook Travel By: Saturday, September 23, 2017

NOTE: Customers may rebook their flights for travel through Saturday, September 23, 2017 online at jetblue.com or by calling 1-800-JETBLUE. Original travel must have been booked on or before Monday, September 18, 2017.


09/17/2017: Hurricane Maria | Caribbean region fee waiver - WXB6FINK17

 JetBlue Travel Advisory: Hurricane Maria | Caribbean region fee waiver

 

·        Impacted Cities: ANU, BGI, LRM, POP, PLS, PUJ, SDQ, STI, STT, SXM, UVF

·        Waiver Code: WXB6FINK17

·        Original Booking Date: on or before Sunday, September 17, 2017

·        Original Travel Date: Tuesday, September 19, 2017 through Tuesday, September 26, 2017

·        Rebook Travel By: Saturday, October 7, 2017


09/11/2017: Hurricane Irma | St. Maarten fee waiver - WXB6CUFF17

JetBlue Travel Advisory: Hurricane Irma | St. Maarten fee waiver

·        Impacted Cities: SXM

·        Waiver Code: WXB6CUFF17

·        Original Booking Date: on or before Sunday, September 10, 2017

·        Original Travel Date: Tuesday, September 5, 2017 through Tuesday, May 1, 2018

·        Rebook Travel By: Sunday, October 15, 2017

NOTE: Customers may rebook their flights for travel through Tuesday, May 1, 2018 on jetblue.com or by calling 1-800-JETBLUE. New travel must be rebooked by Sunday, October 15, 2017. Original travel must have been booked on or before Sunday, September 10, 2017. JetBlue will waive the change fee for customers traveling to/from St. Maarten (SXM) wishing to change their travel to different city pairs. Difference in fare will apply.


09/08/2017: Hurricane Irma | Turks & Caicos fee waiver - WXB6EXON17

JetBlue Travel Advisory: Hurricane Irma | Turks & Caicos fee waiver

·        Impacted Cities: PLS

·        Waiver Code: WXB6EXON17

·        Original Booking Date: on or before Sunday, September 10, 2017

·        Original Travel Date: Tuesday, September 5, 2017 through Friday, December 15, 2017

·        Rebook Travel By: Sunday, October 15, 2017

NOTE: Customers may rebook their flights for travel through Friday, December 15, 2017 online at jetblue.com or by calling 1-800-JETBLUE. New travel must be rebooked by Sunday, October 15, 2017. Original travel must have been booked on or before Sunday, September 10, 2017. JetBlue will waive the change fee for customers traveling to/from Providenciales, Turks and Caicos (PLS) wishing to change their travel to different city pairs. Difference in fare will apply.


09/08/2017: Hurricane Irma | St. Thomas fee waiver - WXB6BEAM17

JetBlue Travel Advisory: Hurricane Irma | St. Thomas fee waiver

·        Impacted Cities: STT

·        Waiver Code: WXB6BEAM17

·        Original Booking Date: on or before Sunday, September 10, 2017

·        Original Travel Date: Tuesday, September 5, 2017 through Monday, January 15, 2018

·        Rebook Travel By: Sunday, October 15, 2017

NOTE: Customers may rebook their flights for travel through Monday, January 15, 2018 online at jetblue.com or by calling 1-800-JETBLUE. New travel must be rebooked by Sunday, October 15, 2017. Original travel must have been booked on or before Sunday, September 10, 2017. JetBlue will waive the change fee for customers traveling to/from St. Thomas (STT) wishing to change their travel to different city pairs. Difference in fare will apply.


09/05/2017: Hurricane Irma | Southeast region fee waiver - WXB6ARIA17 or WXB6ZINC17

We have combined some of our fee waivers due to Hurricane Irma. If you have previously made changes using the waiver codes below, please note that they will honored according to the previous parameters.

You may use either waiver code for the Caribbean and Southeast regions as listed below moving forward.

JetBlue Travel Advisory: Hurricane Irma | Southeast region

·         Impacted Cities: ATL, CHS, DAB, FLL, JAX, MCO, PBI, RSW, SAV, SRQ, TPA

·         Waiver Code: WXB6ARIA17 or WXB6ZINC17

·         Original Booking Date: on or before Tuesday, September 5, 2017

·        Original Travel Date: Tuesday, September 5, 2017 through Wednesday, September 20, 2017

·         Rebook Travel Through: Saturday, September 30, 2017


09/04/2017: Hurricane Irma | Caribbean fee waiver - WXB6ZETA17 or WXB6ALTO17

We have combined some of our fee waivers due to Hurricane Irma. If you have previously made changes using the waiver codes below, please note that they will honored according to the previous parameters.

You may use either waiver code for the Caribbean and Southeast regions as listed below moving forward.

JetBlue Travel Advisory: Hurricane Irma | Caribbean region

·        Impacted Cities: ANU, BQN, CMW, HAV, HOG, NAS, POP, PSE, PUJ, SDQ, SJU, STI, STX

·        Waiver Code: WXB6ZETA17 or WXB6ALTO17

·        Original Booking Date: on or before Monday, September 4, 2017

·        Original Travel Date: Tuesday, September 5, 2017 through Wednesday, September 20, 2017

·        Rebook Travel Through: Saturday, September 30, 2017


09/05/2017: Hurricane Irma | Santa Clara, Cuba fee waiver - WXB6DESK17

 JetBlue Travel Advisory: Hurricane Irma | Santa Clara, Cuba fee waiver

·        Impacted Cities: SNU

·        Waiver Code: WXB6DESK17

·        Original Booking Date: on or before Tuesday, September 5, 2017

·        Original Travel Date: Wednesday, September 6, 2017 through Saturday, September 30, 2017

·        Rebook Travel By: Tuesday, October 31, 2017

 

NOTE: Customers may rebook their flights for travel through Tuesday, October 31, 2017 online at jetblue.com or by calling 1-800-JETBLUE prior to the departure time of their originally scheduled flight. Original travel must have been book on or before Tuesday, September 5, 2017. JetBlue will waive the change fee for customers traveling to/from Santa Clara, Cuba (SNU) wishing to change their travel to different city pairs. Difference in fare will apply.


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