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Reno-Tahoe International Airport - RNO



 
Reno-Tahoe International Airport - RNO

Terminal    Main Terminal - South End
Recommended Check-in Time

2 hours

Even More® Speed

Yes
Ticket Counter Hours

12:00 p.m. – 2:30 p.m. Daily
8:45 p.m. - 11:45 p.m. Daily
Baggage Service Office operates during the same hours as listed above.

Cashless Lobby

Cash is not accepted as a form of payment at the ticket counter.
Click here for more information.

Baggage Claim Phone Number 1-775-332-8674 ext. 1#
Skycap/Curbside No/No
Directions to Airport Click Here For Directions
Airport Website Click Here


Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights
  • Checked baggage will not be accepted less than 60 minutes prior to departure on international flights 

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.


Address and phone number - RNO

RENO-TAHOE INTERNATIONAL AIRPORT

JetBlue
2001 E. Plumb Lane
Reno, NV 89502 

General Airport Phone: 1-775-328-6400 or 1-775-328-6789


Baggage claim information

Baggage Claim is located on the baggage level across from carousel 4. You can pick up your bags from Carousel 4. A crewmember is available at Carousel 4 for the arrival of our flights until all bags are claimed.

Making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four (4) hours after arrival.

The Baggage Service Office is open during the same hours as the Ticket Counter.

Reno-Tahoe Baggage Service Office telephone: 775-332-8674 ext. 1# (if your call is not answered, please leave a message which will be returned promptly).
Reno-Tahoe Baggage Service Office fax: 775-954-1120

Baggage claim follow-up

To follow-up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.


Boarding & deplaning options

Boarding and deplaning is done via jetbridge at Reno-Tahoe International Airport.


Car rental companies

Click here for car rental information.


Check in & gate information

Ticket counter location

Our ticket counter is located at the south end of the Terminal next to Southwest Airlines.

We recommend that you arrive at least 2 hours prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You will need a boarding pass to get through security. Our flights depart out of Gate B6.

Identification requirements

Click Here for Identification / ID Requirements

Boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure. Standby customers may be cleared at 10 minutes to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check in

If you have a confirmed reservation, feel free to use a kiosk machine to check in. You may check in using the kiosk no more than six hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.

You can retrieve your information and check in at a kiosk using one of the following methods:

  • Confirmation code 
  • Emailed itinerary with the bar code
  • Credit card with your name on it
  • TrueBlue number or email address and password if you're a TrueBlue member

In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.

Skycap and curbside check in

Skycap and curbside check in are not available at Reno-Tahoe International Airport.


Check in & pick up info for unaccompanied minors

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

Pick up information

When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

In cases where a flight arrives after the ticket counter is closed, the pick up person should proceed directly to baggage claim to meet the minor.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.


Customer paging number
If you’re trying to get a hold of someone at the airport call 1-775-328-6789 to have them paged.

Directions to RNO

Click here for directions to the airport.

Road/Highway Conditions


Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.


Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 


Mileage information
Click here for information regarding shopping and dining options.

Other airlines
If you're making a connection at RNO, the contact information for other carriers is available by clicking here.

Parking

Reno-Tahoe International Airport offers safe and well-lit parking in the Parking Structure, conveniently located across from the terminal building.

For lot information and rates, please click here.


Special service information

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

Assistance Animals

The Reno-Tahoe International Airport is very canine friendly. In fact, Reno-Tahoe International Airport is one of the few airports in the country that offers a Dog Park to four legged customers. At the Gate K-9 Bark Park, dogs can run around, drink some water and take care of any necessary "doggie business" with mutt mitts provided. For more information on the airport's two Bark Parks, please go to Dog Park.

TTY/TDD Phones

Phones are available for the hearing impaired at the airport Productivity Centers. These phones offer free local phone service and each location is ADA accessible.

For customer convenience, there are two Productivity Centers on the second floor. One is located on Concourse C across from Max's Eatz near Gate C1 and one is on Concourse B in the Gate B2 area. There is also a TTY/TDD phone located on the first floor of the terminal in Baggage Claim near the restrooms, across from carousel #5.

Family Restrooms

Reno-Tahoe International Airport offers three "Family Restrooms" in the terminal building. There is one on each of the concourses, where the aircraft arrive and depart, and one next to the PGA TOUR Golf Shop in the Main Terminal Lobby. All of these restrooms are wheelchair accessible.


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