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Nashville International Airport - BNA



 
Nashville International Airport - BNA

Terminal    Terminal 1 - Level 3
Recommended Check-in Time

Domestic - 120 minutes
International - 150 minutes

Even More® Speed

Yes
Ticket Counter Hours

7:15 a.m. - 9:30 a.m.
1:45 p.m. - 5:50 p.m.

Phone Number

1-615-928-5945 ext. 1514111
1-615-275-2031 (fax)

Skycap/Curbside No/No
Airport Website Click Here


Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights
  • Checked baggage will not be accepted less than 60 minutes prior to departure on international flights 

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.


Address and phone number

NASHVILLE INTERNATIONAL AIRPORT

JetBlue
1 Terminal Drive
Nashville, TN 37214

General Airport Phone: (615) 275-1675


Baggage claim information

You may pick your bags up from baggage claim located on Level 2, Carousel 8.

Making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office within four (4) hours after arrival.

The baggage service office is open from 9 - 11 a.m. and 4 - 7 p.m.

Baggage claim follow-up

To follow-up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.


Boarding & deplaning options

JetBlue boards/deplanes using a jetbridge at Nashville International Airport.


Check-in & gate information

Ticket counter hours and location

Our ticket counter is located on Level 3 in Terminal 1 next to Air Canada and Contour Air and is open from:

7:00 a.m. -10:00 a.m.
3:00 p.m. -7:00 p.m.

We recommend you arrive at the airport at least two (2) hours prior to your flight. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in. JetBlue departs out of Gate B6.

You will need a boarding pass to get through security.

Identification requirements

Click here for Identification / ID Requirements.

Boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure. Standby customers may be cleared at 10 minutes to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check in

If you have a confirmed reservation, feel free to use a kiosk machine to check in. You may check in using the kiosk no more than six hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.

You can retrieve your information and check in at a kiosk using one of the following methods:

  • Confirmation code 
  • Emailed itinerary with the bar code
  • Credit card with your name on it
  • TrueBlue number or email address and password if you're a TrueBlue member

In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.


Check in & pick up info for unaccompanied minors

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

Pick up information

When picking up an unaccompanied minor, please arrive at the airport no later than 30 minutes before the scheduled arrival. Pick-up area is at the JetBlue ticket counter on Level 3.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.


Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.


Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 


General airport information
For directions, parking, ground transportation options and additional airport information, visit https://www.flynashville.com

Special service information

Wheelchairs: For your convenience, both regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area. Elevators are available for customers using wheelchairs.

Telecommunications Devices for the Deaf (TDD) and the hard of hearing are located on baggage level on the end wall nearest American  baggage belts; Ticketing Level left of the third entrance door and across from Southwest ticket counter; Concourse A; Concourse B before Gate 6; Concourse C to the left of C-10.

Complimentary airport Wi-Fi- Free Wi-Fi is available in all areas frequented by the public: gates, concourses, food court, Ticketing Lobby, Baggage Claim and Ground Transportation.

An information desk is available in the center of the baggage claim level, which provides customer paging, including visual paging for the hearing impaired, language assistance, information and customer guidance. If you need to page an individual, you may stop by the Information Center or pick up a courtesy phone located throughout Nashville International Airport by dialing 615-275-2098.

Federal Express: A service box with forms is located across from the Information Center Desk on the Baggage Claim Level. Time of pickup: 6:30 p.m. Monday through Friday.


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