Quito, Ecuador (UIO)

Mariscal Sucre International Airport (UIO)

Terminal    Passenger Terminal, Level 2 Concourse C
Recommended Check-in Time 3 Hours

Even More® Speed

Ticket Counter Hours

9:00 p.m. - 12:00 a.m.

Baggage Claim Phone Number

+593 2 3954200 ext. 2302 (office)

Skycap/Curbside Yes/No
Website Click Here

Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights and 60 minutes for international flights.

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage. 

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights 
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Address and phone number - UIO


Tababela, Quito, Ecuador

General airport phone number: +593 2 3954200

Traveling to Ecuador with pets/service & emotional support animals

JetBlue does accept pets (small dogs and cats) for transportation to/from Ecuador. Service and Emotional Support dogs and cats are also accepted.

Dogs and cats may only enter Ecuador from any country if they are fully compliant with the import requirements:

  • Your pet cat or dog must have a current rabies vaccination. If this is the first time your dog or cat    is being vaccinated for rabies, it must wait for at least 21 days after the vaccination before entering Ecuador. The vaccination must not have been administered more than 12 months prior to entry into the country.
  • Dogs should be vaccinated against Distemper, Canine Hepatitis, Parainfluenza,  Leptospirosis and Parvovirus
  • A USDA (or CFIA) accredited veterinarian must complete the Veterinary Certificate for Ecuador within 10 days of travel for endorsement by the USDA or CFIA if traveling from the United States or Canada. If you are not traveling from either of these countries, the Governing Authority of your country responsible for the import and export of animals should endorse the forms.
  • Ticks & Tapeworm test must be administered within 21 days prior to travel.
  • Calling the Ecuadorian Agency of Quality Assurance in Agriculture 72 hours in advance of arrival is recommended so there will be a veterinarian available at the time of clearance.

Dogs and cats may only enter Ecuador, from any country, if they are fully compliant with the import requirements.

Note: Failure to comply with any of the requirements may result in refusal of entry of the pet into Ecuador.


Service Animals

Please note that special conditions apply for the transportation of Service Dogs or Cats.
In addition to the requirements above for all dogs and cats, Service dogs or cats shall have identifiers such as identification cards, other written documentation, and presence of harnesses, tags or “the credible verbal assurances of a qualified individual with a disability using the animal”.

Emotional Support / Psychiatric Service Dogs or Cats

Require current documentation (i.e., not more than one year old) on letterhead from a licensed mental health professional stating:

  • the customer has a mental health-related disability
  • the dog or cat accompanying the customer is necessary to the customer’s mental health or treatment
  • the individual providing the assessment of the customer is a licensed mental health professional and the customer is under his or her professional care
  • the date and type of the mental health professional’s license and the state or other jurisdiction in which it was issued.

NOTE: Service dogs or cats that are not trained or are in training will not be transported.

Baggage claim information

Baggage Claim is located after the Immigrations area, before the Customs area.

Making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four (4) hours after arrival.

Baggage Service Office telephone: +593 2 3954200 ext 2302

Baggage claim followup

To follow-up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.

Boarding and deplaning options 

JetBlue boards and deplanes by jetbridge or airstairs.

Check in & gate information

Our ticket counter is located in the Passengers Terminal, Level 2 Concourse C, next to Delta and American Airlines.

We recommend you arrive at the airport at least three (3) hours prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through security screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

To get through security you will need to check in at the ticket counter and receive your boarding pass.

Check-in requirements for international travel

Documents required for travel vary according to citizenship, residency, age (for minors), length of stay, purpose of visit, student status, etc. Please check for specific requirements for the country, or countries, you are visiting to make sure you have the correct documents.

Click Here for Identification / ID Requirements.

Boarding cut-off time

Each customer must be onboard the aircraft 20 minutes prior to departure.

Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check in

Kiosk check in is also available at Mariscal Sucre International Airport.

Skycap and curbside check in

We currently do not offer curbside check in or skycap service at Mariscal Sucre International Airport.

Check in & pick up info for unaccompanied minors

Click here for specific entry/exit and documentation requirements for minors based on origin and destination country.

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

Drop off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. 

The following forms must be completed by the Parent or Guardian dropping the child off at the airport and must be inserted into the Junior Crew Pouch:

  • An Unaccompanied Minor Form
  • Immigration and Customs Forms

Pick up information

Parents or guardians who are picking up an unaccompanied minor should wait at the Arrivals ares. A JetBlue crewmember will accompany the unaccompanied minor from the gate to the ticket counter. Please arrive at the airport no later than 45 minutes before the scheduled arrival.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.

Car rental information

Car rental counters are located outside of the Arrivals area on Level 1. Agency information may be found by  clicking here.

Directions to UIO

Take Ruta Viva or Av. Interoceanica to Airport

From central Quito, take the E28 highway east via Cumbayå towards Tumbaco, turning north onto the E35 at Pifo. After 3km (2 miles) on the E35, the Conector Alpachaca road branches off the E35 and leads directly to the airport. Owing to the winding nature of the roads around Quito and traffic congestion, the journey can take  60 minutes.

Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.

Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 

Using ridesharing apps or taxi? You can be picked up and dropped off right outside the terminal.

Want to take public transit? The M60 SBS & Q47 bus stop is located on Marine Terminal Road outside of Terminal A.
The Q70 SBS, Q72 & Q48 are accessible from Terminal B. If you take one of these to Terminal B, you can take the free BLUE shuttle to Terminal A.

Mileage information
Quito Mariscal Sucre International Airport is located around 18km (12 miles) northeast of central Quito (36km/24 miles by road).

Other airlines

If you're making a connection, click here for a list of other airlines that fly to/from Mariscal Sucre International (UIO) Airport.


Parking information may be found by clicking here.

Special services

For your convenience, regular sized wheelchairs are available upon request. Elevators are available to move between levels.

An information desk is availabl 24/7, and TTY phones are located on Level 2.

For additional travel tips, saftey, immigration and customs information, visit 

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