San Jose, CA (SJC)

San Jose International Airport (SJC)
Terminal    Terminal A
Recommended Check-in Time *90 Minutes

Even More® Speed

Ticket Counter Hours

5:00 a.m. - 12:30 p.m.
5:00 p.m. - 10:30 p.m.

Baggage Claim Phone Number 1-408-271-8809 (office)
1-408-271-9547 (fax)
Skycap/Curbside No/No
Directions to Airport Click Here For Directions
Airport Website Click Here


Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights and 60 minutes for international flights.

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage. 

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights 
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Address and phone number - SJC


2077 Airport Boulevard
San Jose, CA 95110

General Airport Phone: 1-408-392-3600

Baggage claim information

Baggage Claim is located on the lower level next to Parking Garage A, and is accessible from the Terminal A via a covered pedestrian bridge. For vehicles meeting arriving customers from Baggage Claim, please use the left-side roadway when approaching Terminal A. Bags can be picked up at Carousel 1 or 2.

Making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four (4) hours after arrival.

The baggage service office is open daily during the same hours as the ticket counter. Please go to the ticket counter for baggage assistance.

San Jose Baggage Service Office telephone: 1-408-271-9303
San Jose Baggage Service Office fax: 1-408-271-9547

Baggage claim follow-up

To follow-up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.

Boarding options
All boarding and deplaning in San Jose is done via a jetbridge. San Jose does not participate in boarding or deplaning from the back of the aircraft.

Car rental companies

For car rental information, click here.

Check in & gate information

Ticket counter location

Our ticket counter is located in Terminal A.

We recommend you arrive at the airport at least 90 minutes prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You will need a boarding pass to get through security. Our flights depart out of Gate 8.

Identification requirements

Click Here for Identification / ID Requirements.

Boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure. Standby customers may be cleared at 10 minutes to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check in

If you have a confirmed reservation, feel free to use a kiosk machine to check in. You may check in using the kiosk no more than six hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.

You can retrieve your information and check in at a kiosk using one of the following methods:

  • Confirmation code 
  • Emailed itinerary with the bar code
  • Credit card with your name on it
  • TrueBlue number or email address and password if you're a TrueBlue member

In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.

Skycap and curbside check in

Skycap and curbside check in are currently not available at the San Jose Airport.

Check in & pick up info for unaccompanied minors

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

Pick up information

When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

In cases where a flight arrives after the ticket counter is closed, the pick up person should proceed directly to baggage claim to meet the minor.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.

Customer paging
If you’re trying to get a hold of someone at the airport call the Airport Communications Center (ACC) at 1-408-392-3615 to have them paged.

Directions to SJC

from Highway 85

Take Highway 87 north. Exit at Skyport Drive to the airport.

from Highway 87

Take the Skyport Drive exit to the airport.

from Highway 101 southbound

Take the Highway 87 exit. From Highway 87, take the Skyport Drive exit to the airport.

from Highway 101 northbound

Take the First Street/Brokaw Road exit. Turn left onto Brokaw Road. Proceed straight ahead, under the overpass, to the airport.

from Interstate 280

Take the Highway 87 exit northbound. From Highway 87, take the Skyport Drive exit to the Airport.

from Interstate 680

Take the Mission Boulevard/Warm Springs exit. Proceed westbound on Mission Boulevard to Interstate 880. Continue on I-880. Take Exit 5 toward Brokaw Road. Keep left at the fork to go on Otoole Ave and turn right on East Brokaw Road which becomes Airport Parkway. Follow the signs to the airport.

from Interstate 880 and Highway 17

Take the Coleman Avenue exit. Proceed north on Coleman Avenue to Airport Boulevard. Turn right onto Airport Boulevard to the airport.

Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.

Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 

Using ridesharing apps or taxi? You can be picked up and dropped off right outside the terminal.

Want to take public transit? The M60 SBS & Q47 bus stop is located on Marine Terminal Road outside of Terminal A.
The Q70 SBS, Q72 & Q48 are accessible from Terminal B. If you take one of these to Terminal B, you can take the free BLUE shuttle to Terminal A.

Mileage information

The airport is located five minutes from downtown San Jose. Additional areas of interest:

Oakland 35 miles 56.32 km
San Francisco 46.9 miles 75.5 km
Salinas 62.7 miles 100.9 km
Stockton 69.1 miles 111.2 km
Sacramento 115.8 miles 186.4 km
Fresno 151.8 miles 244.4 km
Los Angeles 343 miles 552 km

Other airlines

If you're making a connection in San Jose, click here for a list of other airlines and their contact information.


Click here for parking information.

Special services

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

TTY/TDD phones are available at both the ticket counter and near the gate area.

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