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Online check-in error



 
Online check-in error

Sometimes, web check-in may fail to load and yield the error message:

 "An error has occurred while starting the application. Please restart your check-in process. If you still have difficulty, please see a JetBlue crewmember at the airport Full-Service counter on the day of departure."

 Users may be able to still check in online, despite what the message says. To try again, follow the steps below:

  1. Verify segment is not outside of 24 hours.
  2. Verify that this is not a GDS (travel agent) booking (some GDS bookings will fail online check-in)
    • Clear your web browser cache  (see steps below) 
    • Restart your web browser
    • Try a different web browser or computer
    • Use www.jetblue.com/checkin  

Note: Please remember that the iPhone app is not available for check-in if you are traveling with an infant.

How to clear web browser cache - for Internet Explorer 8 (IE8)

  1. Go to the "Safety" menu in the upper right. Right-click on "Delete Browsing History ..."
  2. From the "Delete Browsing History pop-up:
    • Deselect (un-check): "Preserve Favorites website data"
    • Select (check): "Temporary Internet files", "Cookies" and "History"
  3. Click on the "Delete" button at the bottom
  4. Close all open web browsers
  5. Restart IE8 / open a new web browsers

Most of the time this will work and web check-in will properly load.

If you still have difficulty, please see a JetBlue crewmember at the airport Full-Service counter on the day of departure.


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