JetBlue

Assistive Devices on JetBlue flights

» What is an Assistive Device?
» Assistive and special devices as carry-ons or checked baggage
» Courtesy-Checking Car Seats and Strollers
» Disassembling Mobility Devices

 
What is an Assistive Device?

Assistive device means any piece of equipment that assists a passenger with a disability to cope with the effects of his or her disability. Such devices are intended to assist a passenger with a disability to hear, see, communicate, maneuver, or perform other functions of daily life, and may include medical devices and medications.


Assistive and special devices as carry-ons or checked baggage

There is no limit to the amount of assistive devices you can bring onboard the aircraft. Assistive devices will not be considered as part of the carry-on or checked baggage limit; however, they are subject to carry-on size and weight restrictions.

Assistive devices include (but are not limited to):

  • Car seats
  • Crutches
  • Cane
  • Walker
  • Braces/Prosthesis
  • Wheelchair
  • Wheelchair Batteries
  • Strollers

Most assistive devices will fit in the overhead bins. If not, we can gate-check it, and it will be one of the first items brought to the jetbridge. You may also request to pick it up at baggage claim.

JetBlue will accept assistive devices with batteries as checked baggage as well as onboard the cabin. Assistive devices with batteries include respirators, CPAP machines, portable oxygen concentrators and ventilators. JetBlue will allow qualified individuals with a disability who are using personal respirators/ventilators to bring their equipment, including non-spillable batteries onboard the aircraft.

Batteries used for assistive devices are required to be non-spillable and the outer packaging must be plainly and durably marked “NONSPILLABLE” or “NON-SPILLABLE BATTERY.” If a battery is not labeled non-spillable, crewmembers must treat the battery as a spillable battery. Crewmembers will apply the acceptance procedures for spillable batteries as required under the FAA safety regulations.


Courtesy-Checking Car Seats and Strollers

Infant car seats and child restraint systems are considered a special item (along with overcoats, jackets or umbrellas); each customer may carry one special item on-board the aircraft. The special item is in addition to a carry-on item to go in the overhead compartment and a personal item to go under the seat in front of the customer.

JetBlue will courtesy gate-check any of the following: strollers, car seats, wheelchairs, walkers, canes, or crutches. There is no limit to the number of assistive devices a customer may transport as carry-on or checked baggage, within reason.

Additionally, this courtesy is extended regardless of whether the customer is traveling with the infant/child or is meeting the infant/child at their destination. 

Note: Please be aware that strollers are not covered for damage if checked. JetBlue assumes no liability for loss, damage or delay per the Contract of Carriage Section 19. 


Disassembling Mobility Devices

JetBlue Airways will not disassemble any electric wheelchair or other battery powered assistive device when the battery is non-spillable and can be stowed in an upright position in the cargo bin. When the electric wheelchair or other battery operated assistive device uses a spillable battery, and cannot be loaded/stowed/unloaded in an upright position, the battery will be removed and properly packaged in a battery box.  The cables on the electric wheelchair or other battery operated assistive device will be taped to protect them from damage, and properly labeled A for positive and pound for negative to ensure the battery is reconnected properly at the destination BlueCity.

When wheelchairs or other assistive devices are disassembled by JetBlue for stowage JetBlue will reassemble them and ensure their prompt return to the Customer with a disability. Wheelchairs and other assistive devices shall be returned to the Customer in the condition received by JetBlue.


Linked Topics
Click on one of the categories below to find similar knowledge:
print printer friendly version of this page



Did this help answer your question?
Yes, it did. No, it did not.Try A New Search