Worcester Regional Airport - ORH

» Worcester Regional Airport - ORH
» Address and Phone Number - ORH
» Baggage Claim Information - ORH
» Boarding & Deplaning Options - ORH
» Car Rental Companies - ORH
» Check-in & Gate Information - ORH
» Check-in & Pick Up Info for Unaccompanied Minors - ORH
» Customer Paging Number - ORH
» Directions to ORH
» Flight Durations
» Ground Transportation - ORH
» Mileage Information - ORH
» Other Airlines - ORH
» Parking - ORH
» Special Service Information - ORH
» Cutoff Time for Checking In for Domestic Flights

Worcester Regional Airport - ORH
Terminal    Main Terminal
Recommended Check-in Time

90 Minutes

Even More® Speed

Ticket Counter Hours

8:45 a.m. - 12:30 p.m.
4:45 p.m. - 8:30 p.m.

Phone Number 1-774-317-6904
Skycap/Curbside No/No
Airport Website Click Here

Address and Phone Number - ORH


JetBlue Airways
375 Airport Drive
Worcester, MA 01602

General Airport Phone: (508) 799-1350 and 1-888-FLY-WORC

Baggage Claim Information - ORH

baggage claim information

You may pick your bags up from baggage claim in the main terminal. JetBlue is currently the only airline operating at Worcester Regional Airport. 

making a baggage claim

Worcester Regional Airport does not have a Baggage Claim Office. If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember at the Ticket Counter while you're at the airport.

If you need to make the claim once you've left the airport, please contact the JetBlue Ticket Counter within four hours after arrival.

baggage claim follow-up

If you’re following up on a baggage claim, Central Baggage Services can be reached from 6:00 a.m. until 7:00 p.m. MT Monday through Friday and from 8:30 a.m. until 5:00 p.m. on Saturday and Sunday at 1-866-538-5438.

Boarding & Deplaning Options - ORH

JetBlue boards/deplanes using a jetbridge at Worcester Regional Airport.

Car Rental Companies - ORH

The following car rental agencies are located inside the Main Terminal:

Avis 1-508-754-7004
Budget  1-508-754-1604
Hertz 1-508-753-7203
Thrifty      1-508-792-0537


Check-in & Gate Information - ORH

ticket counter hours and location

Our ticket counter is located in the Main Terminal and is open as follows:

8:45 a.m. - 12:30 p.m.
4:45 p.m. - 8:30 p.m.

We recommend you arrive at the airport at least 90 minutes prior to your flight. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You will need a boarding pass to get through security.

check-in requirements for domestic travel

Government issued identification is required for all customers 18 years of age and over. Identification is not required for any person under the age of 18.

The name on the ID must match the name in the reservation.

Forms of valid identification for domestic flights are described below:

  • U.S. passport
  • State-issued driver's license
  • U.S. passport card
  • DHS "Trusted Traveler" cards (NEXUS, SENTRI, FAST)
  • U.S. Military ID
  • Permanent Resident Card
  • Border Crossing Card
  • DHS-designated enhanced driver's license
  • A Native American Tribal Photo ID
  • An airline or airport-issued ID (if issued under a TSA-approved security plan)
  • A Registered Traveler Card (that contains the following: Name; Date of Birth; Gender; Expiration date; and a Tamper-resistant feature)
  • A foreign government-issued passport
  • Canadian provincial driver's license or Indian and Northern Affairs Canada (INAC) card

    Customers traveling with an infant as a lap child may be asked for proof of age, such as a passport, birth certificate (copies are acceptable for domestic travel) or an immunization record when the infant's age is questionable. Infants between three and 14 days old must also have, in the form of a letter, their doctor's approval to travel.

    Unaccompanied minors must check in at the ticket counter. An unaccompanied minor does not need photo ID. However, the adult dropping them off and picking them up will need photo ID. This adult must be named in the reservation.

    Your confirmation number or itinerary may be helpful, but are not necessary to check in.

    All reservations not paid for at least 30 minutes prior to departure are subject to cancellation.

    check-in cut-off time

    Checked baggage may not be accepted less than 30 minutes prior to the flight departure time. We will not be liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late checked baggage.

    If you are not checking bags, you may check in up to 30 minutes prior to scheduled departure and must be in the gate area at least 15 minutes prior to scheduled departure.

    boarding cut-off time

    Each customer must be onboard the aircraft 15 minutes prior to departure. Standby customers may be cleared at 10 minutes to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

    kiosk check in

    If you have a confirmed reservation, feel free to use a kiosk machine to check in. You may check in using the kiosk no more than six hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.

    You can retrieve your information and check in at a kiosk using one of the following methods:

    • Reservation number
    • Emailed itinerary with the bar code
    • Credit card with your name on it
    • TrueBlue number or email address and password if you're a TrueBlue member

    In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.

  • Check-in & Pick Up Info for Unaccompanied Minors - ORH

    Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

    When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

    drop off information

    When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

    • the parent/guardian has a signed copy of the UMNR form
    • the UMNR is onboard the aircraft 
    • the parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

    In the event of a gate return, a JetBlue Crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

    pick up information

    When picking up an unaccompanied minor, please arrive at the airport no later than 30 minutes before the scheduled arrival. Pick-up area is at the JetBlue ticket counter.

    The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government issued photo ID.

    Customer Paging Number - ORH
    If you need to have someone paged, please ask the airline to page them from the ticket counter or call (508) 799-1350  / 1-888-FLY-WORC

    Directions to ORH

    From I-90 Massachusetts Turnpike:
    Airport is approximately 8 miles from Exit 10 and approximately 12-15 minutes.
    Take Exit 10 and connect to Route12 North (Southbridge St.)
    Continue on Route 12  for .3 miles
    Turn left on Oxford St. N.
    Continue straight for 3.4 miles. (Oxford St. becomes Pinehurst, S. Ludlow, then St. James)
    Turn right on Stafford Street for .4 miles
    Turn left on Curtis Parkway for .2 miles
    Turn left on Route 9 (Main St.) for .5 miles
    Turn right on Goddard Memorial Drive for 2.1 Miles
    Turn left on Airport Drive for .6 miles
    Airport entrance on left

    From I-495/I-290 Junction:
    Airport is 18.1 miles from I-495/I-290 junction. Drive time is approximately 25 minutes.
    Connect to Interstate 290 West towards Worcester.
    Take Exit 18. Turn right off exit onto Lincoln Street.
    At second set of lights turn right onto Highland Street.
    Continue on Highland Street across Park Avenue (4th set of traffic lights).
    Take second exit from rotary (Newton Square) onto Pleasant Street.
    Continue on Pleasant Street 2.8 miles and turn left onto Airport Drive.
    Continue on Airport Drive. Airport entrance is on right.

    Flight Durations

    Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on

    Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.

    Ground Transportation - ORH

    The following ground transportation services are available:

    Yellow Cab - (508) 754-3211
    Red Cab - (508) 792-9999
    Worcester Regional Transit Authority (Bus) - (508)-791-WRTA
    MBTA - (617)-222-3200

    JetBlue has a partnership with GroundLink, the leading revolutionary online ground transportation provider, to provide customers with the option to book exclusive discount rates on

    This new car service option provides our customers with an additional level of comfort and service that comes with pre-booking ground transportation with a knowledgeable, professional and reliable car service and limo provider. This option allows travelers to reserve the service online for a ride to or from the airport, including prompt curbside pick-up and drop-off by a local driver with GPS to ensure efficient and stress-free travel to the final destination.

    Mileage Information - ORH

    Areas of interest near ORH:

    Boston, MA - 51 Miles (1 Hour)
    Downtown Worcester, MA - 5 Miles (12 Mins)
    College of the Holy Cross - 6 Miles (17 Mins)
    Springfield, MA - 38 Miles
    University of MA Medical School - 7.5 Miles (22 Mins)
    Worcester Polytechnic Institute - 4.5 Miles (12 Mins)
    Worcester DCU Center - 5 Miles (13 Mins)

    Other Airlines - ORH

    JetBlue is currently the only airline operating at Worcester Regional Airport, along with General Aviation (Rectrix Aviation – FBO).

    Parking - ORH

    Parking Rates
    $7 per day
    $42 per week

    Short-Term Parking – Enter airport roadway and turn left into the airport parking lot.  Take a ticket at the entrance ticket machine.  Insert this ticket in the exit machine and the gate will raise for you to exit. Short term parking is free.  For vehicles remaining overnight, please follow the steps below for Long Term parking.

    Long-Term Parking – Enter airport roadway and turn left into the airport overflow parking lot or continue to the upper level parking past the terminal on the right .  Take a ticket at the entrance ticket machine  Take your ticket with you. Upon your return, cash payment is available only at the payment machines in the Terminal at the bottom of the escalator.  Credit card payments can be made either at the payment machines in the Terminal or at the machines in the exit lane.  For those patrons who pay in the terminal, an exit ticket will be dispensed to you for your use to insert in the exit lane machine and raise the gate.  If you wish to obtain a receipt you must press the receipt button at the machine where you pay.  The exit lane will not dispense a receipt for you at the time of your exit if you paid in the terminal.

    Special Service Information - ORH

    For your convenience, both regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

    Overflow Parking is on the lower level with no elevator or ramp access to the departure/arrival level. Customers requiring wheelchairs or walking with assistive devices should be dropped off on the departure/arrival level.  The main parking lot can be accessed on the departure/arrival level past the terminal on the right.

    Cutoff Time for Checking In for Domestic Flights

    Checked baggage will not be accepted earlier than 4 hours and no less than 30 minutes* prior to schedule departure time. We will not be liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.

    • If you are not checking bags, you must check in no later than 20 minutes prior to scheduled departure.
    • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time.
    • Baggage will NOT be accepted for check in more than six hours prior to a flight's scheduled departure time. 

    Check in cut-off times vary between check-in channels for domestic flights as follows:

    • Online check-in: 90 minutes of departure
    • JetBlue mobile app: 45 minutes of departure
    • Curbside/kiosk/ticket counter: 30 minutes of departure

    *Customers traveling domestically from Fort Lauderdale (FLL), John F. Kennedy (JFK) or Tampa (TPA) with checked baggage, must check in 40 minutes prior to scheduled departure.

    Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines on transporting them on JetBlue flights.

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