JetBlue

Changes, Cancellations and Standby Guidelines

» Name Changes
» Change/Cancel Fee Amounts
» Information on mobile.jetblue.com
» Changes, Cancellations and No-Shows
» Same Day Flight Change
» Changes or Cancellations to Groups/Meetings Bookings
» Changing/Cancelling a Travel Agency Booking
» Standby Travel

 
Name Changes
Name changes are not permitted. If you will not be traveling and would like someone else to use your ticket, you may cancel your reservation for a per-person fee (depending on your fare - see guidelines below) and the remaining amount will be placed into a JetBlue credit good for one year. To cancel your reservation online now, click here: Cancel my reservation
  • Your JetBlue credit will be accessed through your Travel Bank Account.
  • JetBlue credits may be used towards a JetBlue Airways reservation or JetBlue Getaways vacation package.
  • JetBlue Airways credits may not be used towards ShopBlue merchandise.

Change/Cancel Fee Amounts

When you book a JetBlue flight, you'll choose from several fare options — Blue, Blue Plus or Blue Flex — based on what's most valuable to you.

Depending on which fare option you purchased, the change and cancellation fees are as follows:

Blue

Changes and cancellations made 60 days or more prior to departure date:

  • $70 per person fee + difference in fare

Changes and cancellations made within 60 days of departure date:

  • $70 per person fee for fares under $100 + difference in fare
  • $90 per person fee for fares between $100 - $149 + difference in fare
  • $135 per person fee for fares $150 or more+ difference in fare

Blue Plus

Changes and cancellations made 60 days or more prior to departure date:

  • $60 per person fee + difference in fare

Changes and cancellations made within 60 days of departure date:

  • $60 per person fee for fares under $100 + difference in fare
  • $80 per person fee for fares between $100 - $149 + difference in fare
  • $120 per person fee for fares $150 or more+ difference in fare

Blue Flex

No charge to change or cancel your reservation prior to departure, difference in fare only.

For all fares booked PRIOR to June 30, 2015

Changes and cancellations made 60 days or more prior to departure date:

  • $75 per person fee + difference in fare

Changes and cancellations made within 60 days of departure date:

  • $75 per person fee for fares under $100 + difference in fare
  • $100 per person fee for fares between $100 - $149 + difference in fare
  • $150 per person fee for fares $150 or more+ difference in fare

Additional Change/Cancellation Terms (all fares):  For changes, any applicable fare difference will be charged in addition to the change fee and are subject to availability.  Cancellations are for a JetBlue flight credit only, valid for a JetBlue flight within 1 year from the date of cancellation. If you do not change/cancel before scheduled departure and you "no show" all money for reservation is forfeited. JetBlue change and cancellation fees will be waived for Mosaic members and those who are on the same itinerary as the Mosaic member. For a list of all of TrueBlue Mosaic benefits click here.

For Getaways change/cancel fee structure- click here.

For Mint change/cancel fee structure - click here.


Information on mobile.jetblue.com

Customers no longer have to call and wait in queue when on the go anymore! mobile.jetblue.com should help with most needs -- book a flight, check your flight status, or check-in for your flights from your iPhone, BlackBerry, Android, or other handheld wireless device.


Changes, Cancellations and No-Shows

For quick and easy changes or cancellations to existing reservations, please visit jetblue.com and click on 'Manage Flights'.

Cancellations within 24 Hours

Customers will have 24 hours from the time of their original booking to cancel their reservation without being charged a cancellation fee, regardless of fare selected, if travel was booked seven (7) days or more prior to the departure date (not applicable for Getaways reservations). Bookings that have been changed are not eligible for a credit card refund and are subject to a cancellation fee, regardless of being within 24 hours of the original booking.

Nonrefundable Fares

For JetBlue nonrefundable fareschanges or cancellations may be made prior to scheduled departure for a per-person change/cancel fee plus any applicable difference in airfare. Any remaining balance will be placed in a JetBlue air-only credit and may be applied toward future travel for one year from date of issuance.

No-Shows

If a JetBlue nonrefundable reservation is not changed or cancelled prior to scheduled departure, all money associated with the reservation is forfeited.

If change/cancel request is made prior to scheduled departure and on the same calendar day, customers may take advantage of our same day change/cancel options (see below for details).

Refundable Fares

For JetBlue Refundable Fares, i changes and cancellations for a full refund are permitted prior to scheduled departure. Such changes are subject to availability and any applicable difference in airfare. If a refundable reservation is not changed or cancelled prior to scheduled departure, all money associated with the reservation will be placed in a JetBlue air-only credit and may be applied toward future travel for one year from date of issuance.

  • Changes or cancellations made by calling our Reservations Team at 1-800-JETBLUE (538-2583) will require you to have your confirmation number or the name of the customer and the credit card number that was used to make the reservation.
  • Changes or cancellations made online will require the confirmation number, last name, credit card number and the origin and destination cities. Online Change/Cancel

Customers with hearing or speech impairments can call our toll-free TTY/TDD telephone number, 711.

Cancelled by JetBlue / Fee Waiver Issued

In the event that JetBlue has cancelled a flight and/or a fee waiver has been issued, impacted* customers  can go online to the 'Manage Flights' section of jetblue.com to change or cancel their flight without fee or increase in fare, even to sister cities.

*Note: In order to rebook travel without a fee/increase in fare online, your flight must: (1) been cancelled by JetBlue; AND/OR (2) meet the fee waiver parameters if a fee waiver is currently in place.

Be sure to check the Travel Alerts section on jetblue.com for current travel advisories and fee waiver information.

Honoring the Lower Fare

In the event that a fare on a JetBlue-operated flight decreases after purchase, customers may rebook travel at the lower fare on the same flight to receive a credit for the difference in fare.

The following fees apply to honor the lower fare, depending on which fare you purchased:

  • Blue - $70
  • Blue Plus - $60
  • Blue Flex - No fee

Any difference in fare will be returned in the form of a JetBlue credit, good for one year from the date of issuance.

If Booked PRIOR to June 30, 2015

If you booked prior to June 30, 2015 and are now rebooking within 14 days of purchase and prior to departure, there is no fee to honor anythe lower fare found on a JetBlue-operated flight. There is a $75 fee associated with honoring a lower fare on tickets exchanged 15 days or more from the original purchase date. There is no charge to honor lower fare for bookings made prior to August 14, 2014.

For questions on JetBlue's honoring a lower fare policy, please contact JetBlue Reservations at 1-800-JETBLUE for assistance.


Same Day Flight Change

Cities with Multiple Flights a Day

  • You must contact JetBlue prior to the departure of your original flight
  • You can make your confirmed same day changes via 1-800-JETBLUE (538-2583) or at the airport beginning at midnight (in the time zone of the departing flight) of the same calendar day as your original scheduled flight.
  • You must travel on an earlier or later flight the same day.
  • You must travel between the same city pairs or designated co-located airport.
  • A same day change fee of $50 may apply, depending on your fare.

  • If booked prior to June 30, 2015:
    • If you arrive after the check-in cutoff time but before the estimated departure time, you will be charged a same day change fee of $50.
    • If you arrive after the check-in cutoff time and after the estimated departure time, you will be charged a same day no show fee dependent on your original fare class ($75, $100 or $150) - see change/cancel fee.

Cities with One Flight a Day
The same day change option is not available for cities with one flight a day.


Changes or Cancellations to Groups/Meetings Bookings
Changes and cancellations made to Groups/Meetings bookings must be done over the phone by calling the Groups Desk,1-888-538-2583, option 2, Monday through Friday from 7:00 a.m. until 5:30 p.m. MT. Customers with hearing or speech impairments can call our toll-free TTY/TDD telephone number, 711.

Changing/Cancelling a Travel Agency Booking

Reservations made through a travel agency, including online travel agencies (i.e. Priceline, Expedia, etc.), may be changed or cancelled on jetblue.com from the 'Manage Flights' tab, through the original booking source, or by calling 1-800-JETBLUE*. 

*Please note that there will be a one-time $50/per ticket (per person) servicing fee that it is applicable for ticket changes made over the phone on all travel agency bookings which may be self-managed on jetblue.com. 


Standby Travel

Pre-Flight

Standby travel is based on seat availability and is not guaranteed.

  • In order to travel standby, you must have already purchased a seat on JetBlue.
  • There is no additional charge for this option.
  • You may list standby at the airport prior to your original flight. Standby travel cannot be listed over the phone.
  • You must travel between the same city pairs (i.e. You can be confirmed on a nonstop and travel standby on a connecting flight or vice versa as long as the origin and destination cities remain the same).
  • If you have an Even More® Space seat and choose to travel standby, you will forfeit the seat fee and not be eligible for a refund.
  • Mint customers may travel standby one flight prior to their confirmed scheduled departure, but the Mint experience will not be guaranteed and will be forfeited if unavailable on the new flight.

Standby Options:

  • You may list for standby one flight prior to your confirmed scheduled departure.
  • Customers in cities with multiple flights can travel standby ONLY on the same day.
  • If traveling out of a city with only one daily flight, the Airport can list you standby on the last flight one day prior.
    • Note that the flight prior to your confirmed flight may be a nonstop or a connecting flight.
    • If the flight option does not meet your needs (i.e. You are confirmed on a nonstop and the flight prior is a connecting flight, which you rather not travel on or the traveler is an Unaccompanied Minor that cannot fly on a connecting flight), JetBlue does offer a Same Day Change - fees may apply. This option would confirm you on the flight of choice and can be requested at the Airport or by calling 1-800-JETBLUE (538-2583). There would need to be availability on the flight selected but there would be no increase in fare.
    • Please note that to LIST standby only one person per PNR is needed at the airport. However, to CHECK IN each individual must be present.

Post-Flight (No Show)

Standby travel is based on seat availability and is not guaranteed.

  • In order to travel standby, you must have already purchased a seat on JetBlue.
  • There is no additional charge for this option.
  • You must list standby at the airport on the same day of travel, pending flight availability.  Please allow for sufficient time to list standby and clear security.  This may vary Airport to Airport.
  • You must travel between the same city pairs (i.e. You can be confirmed on a nonstop and travel standby on a connecting flight or vice versa as long as the origin and destination cities remain the same).
  • If you have an Even More® Space seat and choose to travel standby, you will forfeit the seat fee and not be eligible for a refund.

Standby Options (No Show):

  • You may list standby on the next available flight after your original scheduled departure.
  • Customers in cities with multiple flights can travel standby ONLY on the same day.
  • If traveling out of a city with only one daily flight, the airport can list you for the next day.
    • Note that the next flight to your confirmed flight may be a nonstop or a connecting flight.
    • If the flight option doesn’t meet your needs (i.e. You are confirmed on a nonstop and the flight immediately after is a connecting flight, which you rather not travel on or the traveler is an Unaccompanied Minor that cannot fly on a connecting flight), JetBlue does offer a Same Day No-Show option for a minimal fee. This option would confirm you on the flight of choice and can be requested at the Airport or by calling 1-800-JETBLUE (538-2583). There would need to be availability on the flight selected but there would be no increase in fare.
    • Please note that to LIST standby only one person per PNR is needed at the airport. However, to CHECK IN each individual must be present.

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