When you book a JetBlue flight, you'll choose from several fare options — Blue, Blue Plus or Blue Flex — based on what's most valuable to you.
Depending on which fare option you purchased, the change and cancellation fees are as follows:
Changes and cancellations made 60 days or more prior to departure date:
Changes and cancellations made within 60 days of departure date:
No charge to change or cancel your reservation prior to departure, difference in fare only.
For all fares booked PRIOR to June 30, 2015
Additional Change/Cancellation Terms (all fares): For changes, any applicable fare difference will be charged in addition to the change fee and are subject to availability. Cancellations are for a JetBlue flight credit only, valid for a JetBlue flight within 1 year from the date of cancellation. If you do not change/cancel before scheduled departure and you "no show" all money for reservation is forfeited. JetBlue change and cancellation fees will be waived for Mosaic members and those who are on the same itinerary as the Mosaic member. For a list of all of TrueBlue Mosaic benefits click here.
For Getaways change/cancel fee structure- click here.
For Mint change/cancel fee structure - click here.
Customers no longer have to call and wait in queue when on the go anymore! mobile.jetblue.com should help with most needs -- book a flight, check your flight status, or check-in for your flights from your iPhone, BlackBerry, Android, or other handheld wireless device.
For quick and easy changes or cancellations to existing reservations, please visit jetblue.com and click on 'Manage Flights'.
Cancellations within 24 Hours
Customers will have 24 hours from the time of their original booking to cancel their reservation without being charged a cancellation fee, regardless of fare selected, if travel was booked seven (7) days or more prior to the departure date (not applicable for Getaways reservations). Bookings that have been changed are not eligible for a credit card refund and are subject to a cancellation fee, regardless of being within 24 hours of the original booking.
For JetBlue nonrefundable fareschanges or cancellations may be made prior to scheduled departure for a per-person change/cancel fee plus any applicable difference in airfare. Any remaining balance will be placed in a JetBlue air-only credit and may be applied toward future travel for one year from date of issuance.
If a JetBlue nonrefundable reservation is not changed or cancelled prior to scheduled departure, all money associated with the reservation is forfeited.
If the change request is made prior to scheduled departure and on the same calendar day, customers may take advantage of our same day change options (see below for details).
For JetBlue Refundable Fares, i changes and cancellations for a full refund are permitted prior to scheduled departure. Such changes are subject to availability and any applicable difference in airfare. If a refundable reservation is not changed or cancelled prior to scheduled departure, all money associated with the reservation will be placed in a JetBlue air-only credit and may be applied toward future travel for one year from date of issuance.
Customers with hearing or speech impairments can call our toll-free TTY/TDD telephone number, 711.
Cancelled by JetBlue / Fee Waiver Issued
In the event that JetBlue has cancelled a flight and/or a fee waiver has been issued, impacted* customers can go online to the 'Manage Flights' section of jetblue.com to change or cancel their flight without fee or increase in fare, even to sister cities.
*Note: In order to rebook travel without a fee/increase in fare online, your flight must: (1) been cancelled by JetBlue; AND/OR (2) meet the fee waiver parameters if a fee waiver is currently in place.
Be sure to check the Travel Alerts section on jetblue.com for current travel advisories and fee waiver information.
Honoring the Lower Fare
If you are rebooking within 14 days of purchase and prior to departure, there is no fee to honor the lower fare found on a JetBlue-operated flight.
In the event that a fare on a JetBlue-operated flight decreases after purchase, customers may rebook travel at the lower fare on the same flight to receive a credit for the difference in fare.
The following fees apply to honor the lower fare for the same fare option on tickets exchanged 15 or more days from original purchase date, depending on which fare you purchased:
Any difference in fare will be returned in the form of a JetBlue credit, good for one year from the date of issuance.
If Booked PRIOR to June 30, 2015
If you booked prior to June 30, 2015, there is a $75 fee associated with honoring a lower fare on tickets exchanged 15 days or more from the original purchase date.
There is no charge to honor lower fare for bookings made prior to August 14, 2014.
For questions on JetBlue's honoring a lower fare policy, please contact JetBlue Reservations at 1-800-JETBLUE for assistance.
Cities with Multiple Flights a Day
Cities with One Flight a Day The same day change option is not available for cities with one flight a day.
Reservations made through a travel agency, including online travel agencies (i.e. Priceline, Expedia, etc.), may be changed or cancelled on jetblue.com from the 'Manage Flights' tab, through the original booking source, or by calling 1-800-JETBLUE*.
*Please note that there will be a one-time $50/per ticket (per person) servicing fee that it is applicable for ticket changes made over the phone on all travel agency bookings which may be self-managed on jetblue.com.
Standby travel is based on seat availability and is not guaranteed.
Mint customers may travel standby one flight prior to their confirmed scheduled departure, but the Mint experience will not be guaranteed and will be forfeited if unavailable on the new flight.
Post-Flight (No Show)
Standby Options (No Show):