JetBlue

Can I get a refund on my JetBlue air-only reservation?

» Cancelling within 24 Hours of Booking
» Refunds
» Refund Policy on a Refundable Fare
» Mixed Fares Policy
» No Show Policy for Refundable Fare Bookings
» Cancellations Policy on Refundable Fares
» Changes, Cancellations and No-Shows

 
Cancelling within 24 Hours of Booking
You may cancel your reservation within 24 hours from the time of original booking for a full refund. Travel must be booked seven (7) days or more prior to your scheduled departure date. Bookings that have been changed are not eligible for a credit card refund and are subject to a cancellation fee, regardless of being within 24 hours of the original booking. Cancellations may be performed on jetblue.com or by calling 1-800-JETBLUE.

Refunds

JetBlue offers two types of fares: Nonrefundable and Refundable. For JetBlue Nonrefundable Fares, changes or cancellations can be made prior to scheduled departure for a per-person change/cancel fee on jetblue.com or by calling 1-800-JETBLUE (538-2583), plus any applicable difference in airfare. Any remaining balance will be placed in a JetBlue air-only credit and may be applied toward future travel for one year from date of issuance. If a nonrefundable reservation is not changed or cancelled prior to scheduled departure, all money associated with the reservation is forfeited.

For JetBlue Refundable Fares, changes and cancellations, for a full refund, are permitted prior to scheduled departure. Such changes are subject to availability and any applicable difference in airfare (if there is a change in city pairs). If a refundable reservation is not changed or cancelled prior to scheduled departure, all money associated with the reservation will be placed in a JetBlue air-only credit and may be applied toward future travel for one year from date of issuance. Refundable Fares may not be available on all flights.

JetBlue credits are transferable and may be redeemed up to one year after the date of issuance.


Refund Policy on a Refundable Fare
Refunds shall be made by JetBlue to the original form of payment, except that when a portion of the trip has been made, the refund will be made in the amount equal to the applicable oneway fare (less any applicable discount) for the portion of the trip cancelled or not operated as scheduled by JetBlue.

Mixed Fares Policy
Where one leg of a fare is ticketed as a refundable fare and another leg of a fare is ticketed as a non-refundable fare, the applicable refund and cancellation policies for refundable fares will apply only to the refundable portion and the applicable refund and cancellation policies for the non-refundable fare will apply to the non-refundable portion.

No Show Policy for Refundable Fare Bookings
All customers MUST change/cancel their flight prior to departure in order to receive a refund. If a customer "no shows" for a flight, the money on the reservation will be placed into a JetBlue credit for future travel within one year.

Cancellations Policy on Refundable Fares

Reservations for refundable fares may be cancelled at any time prior to scheduled departure and the customer will receive a full refund. If the reservation is not cancelled prior to scheduled departure, all money associated with the fare will be placed in a JetBlue credit valid for future travel on JetBlue for up to one year from date of issuance.

Changing or Canceling your Reservation


Changes, Cancellations and No-Shows

For quick and easy changes or cancellations to existing reservations, please visit jetblue.com and click on 'Manage Flights'.

Cancellations within 24 Hours
Customers will have 24 hours from the time of their original booking to cancel their reservation without being charged a cancellation fee if travel was booked seven (7) days or more prior to the departure date (not applicable for Getaways reservations). Bookings that have been changed are not eligible for a credit card refund and are subject to a cancellation fee, regardless of being within 24 hours of the original booking.

Nonrefundable Fares
For JetBlue Nonrefundable Fares, changes or cancellations may be made prior to scheduled departure for a per-person change/cancel fee plus any applicable difference in airfare. Any remaining balance will be placed in a JetBlue air-only credit and may be applied toward future travel for one year from date of issuance.

No-Shows
If a JetBlue Nonrefundable reservation is not changed or cancelled prior to scheduled departure, all money associated with the reservation is forfeited.

Refundable Fares
For JetBlue Refundable Fares, changes and cancellations for a full refund are permitted prior to scheduled departure. Such changes are subject to availability and any applicable difference in airfare. If a refundable reservation is not changed or cancelled prior to scheduled departure, all money associated with the reservation will be placed in a JetBlue air-only credit and may be applied toward future travel for one year from date of issuance.

  • Changes or cancellations made by calling our Reservations Team at 1-800-JETBLUE (538-2583) will require you to have your confirmation number or the name of the customer and the credit card number that was used to make the reservation.
  • Changes or cancellations made online will require the confirmation number, last name, credit card number and the origin and destination cities. Online Change/Cancel

Customers with hearing or speech impairments can call our toll-free TTY/TDD telephone number, 711.

Cancelled by JetBlue / Fee Waiver Issued
In the event that JetBlue has cancelled a flight and/or a fee waiver has been issued, impacted* customers  can go online to the 'Manage Flights' section of jetblue.com to change or cancel their flight without fee or increase in fare, even to sister cities.

*Note: In order to rebook travel without a fee/increase in fare online, your flight must: (1) been cancelled by JetBlue; AND/OR (2) meet the fee waiver parameters if a fee waiver is currently in place.

Be sure to check the Travel Alerts section on jetblue.com for current travel advisories and fee waiver information.

Honoring the Lower Fare
In the event that a fare on a JetBlue-operated flight decreases after purchase, customers may rebook travel at the lower fare on the same flight with no charge if rebooked within 14 days of the date the original ticket was purchased, and prior to departure. Any difference in fare will be returned in the form of a JetBlue credit, good for one year from the date of issuance. Effective August 14, 2014, there is a $75 fee associated with honoring a lower fare on tickets exchanged 15 days or more from the original purchase date.

For questions on JetBlue's honoring a lower fare policy, please contact JetBlue Reservations at 1-800-JETBLUE for assistance.


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