JetBlue

Online change/cancel

» Cancelling within 24 Hours of Booking
» Correcting Minor Booking Errors
» Change/Cancel Fee Amounts
» Eligibility for Change Online
» Link to Online Change/Cancel
» Locked Out of Reservation
» Online Change Confirmation
» TrueBlue Credits
» Using a JetBlue Credit to Pay for an Online Change

 
Cancelling within 24 Hours of Booking
You may cancel your reservation within 24 hours from the time of original booking for a full refund. Travel must be booked seven (7) days or more prior to your scheduled departure date. Bookings that have been changed are not eligible for a credit card refund and are subject to a cancellation fee, regardless of being within 24 hours of the original booking. Cancellations may be performed on jetblue.com or by calling 1-800-JETBLUE.

Correcting Minor Booking Errors
If you need to correct a minor error you made while booking online (i.e. misspelled names, typos, wrong mailing address/phone number/email address), please call one of our Reservations crewmembers at 1-800-JETBLUE(538-2583) with your confirmation number for assistance.

Change/Cancel Fee Amounts

Changes and cancellations made 60 days or more prior to departure date:

  • $75 per person fee + difference in fare

Changes and cancellations made within 60 days of departure date:

  • $75 per person fee for fares under $100 + difference in fare
  • $100 per person fee for fares between $100 - $149 + difference in fare
  • $150 per person fee for fares $150 or more+ difference in fare

*Not applicable for Getaways bookings - click here for Getaways change/cancel fee structure.

JetBlue change and cancellation fees will be waived for Mosaic members and those who are on the same itinerary. For a list of all of TrueBlue Mosaic benefits click here.

See Mint Change/Cancel Fees for JetBlue Mint fee structure.


Eligibility for Change Online
You may change or cancel your reservation online if you are able to provide the following information:
  • Confirmation number
  • Last name
  • Origin and destination cities

If you used a JetBlue Voucher as a form of payment on your flight at anytime, you will NOT be eligible to change or cancel your reservation online.

Please note: if you have a special service request or your itinerary has a different city for the return flight than the outbound flight (e.g., LGB-JFK outbound, JFK-SFO return), a Reservation crewmember would be happy to assist you with your change/cancel request.

Also note: You may use JetBlue credits as a form of payment when changing your flight online for change/cancel fees and any applicable difference in airfare.  JetBlue credits cannot be used as a form of payment for fees and services (Even More Space seats, Unaccompanied Minor fees, pet fees, baggage fees, etc).

Another note: Changes and cancellations must be made prior to the scheduled departure time.


Link to Online Change/Cancel

Locked Out of Reservation

As a security measure, if you are trying to access your reservation to change it online and input the incorrect information three times, your reservation will lock.

Once you have been locked out of your itinerary online, you will be able to gain access again after four hours.

If you need assistance before that time, please call our Reservations team.


Online Change Confirmation
Once you have selected your new flight, you will receive the 'wait page' followed by the 'confirmation page.' Upon confirmation of your change, you will receive a new email or fax. Your confirmation number will remain the same.

TrueBlue Credits
If you are a TrueBlue member and are logged on to your TrueBlue account when making a change or canceling a reservation online, any applicable credit will automatically be placed in your Travel Bank account for immediate or future use.

Using a JetBlue Credit to Pay for an Online Change

If your credit resides in your Travel Bank Account, the credit may be used to pay any applicable increase in airfare.

If you would like to redeem a credit from a different Travel Bank account please call our Reservations team for assistance.


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