JetBlue

You may cancel your reservation within 24 hours from the time of original booking for a full refund. Travel must be booked seven (7) days or more prior to your scheduled departure date. Bookings that have been changed are not eligible for a credit card refund and are subject to a cancellation fee, regardless of being within 24 hours of the original booking. Cancellations may be performed on jetblue.com or by calling 1-800-JETBLUE.

If you need to correct a minor error you made while booking online (i.e. misspelled names, typos, wrong mailing address/phone number/email address), please call one of our Reservations crewmembers at 1-800-JETBLUE(538-2583) with your confirmation number for assistance.

Changes and cancellations made 60 days or more prior to departure date:

• $75 per person fee 

Changes and cancellations made within 60 days of departure date:

• $75 per person fee for fares under $100
• $100 per person fee for fares between $100 - $149
• $150 per person fee for fares $150 or more

*Note: Customers who booked their reservation prior to May 17, 2013 will be allowed one change or cancellation at the previous fee structure - $100/per person or $50/per person for fares under $100.

JetBlue change and cancellation fees will be waived for Mosaic members and those who are on the same itinerary. For a list of all of TrueBlue Mosaic benefits click here.

You may change or cancel your reservation online if you are able to provide the following information:

• Confirmation number
• Last name
• Origin and destination cities

If you used a JetBlue Voucher as a form of payment on your flight at anytime, you will NOT be eligible to change or cancel your reservation online.

Please note: if you have a special service request or your itinerary has a different city for the return flight than the outbound flight (e.g., LGB-JFK outbound, JFK-SFO return), a Reservation crewmember would be happy to assist you with your change/cancel request.

Also note: You may use JetBlue credits as a form of payment when changing your flight online for change/cancel fees and any applicable difference in airfare.  JetBlue credits cannot be used as a form of payment for fees and services (Even More Space seats, Unaccompanied Minor fees, pet fees, baggage fees, etc).

Another note: Changes and cancellations must be made prior to the scheduled departure time.

Click Here to Change Your Itinerary Online

As a security measure, if you are trying to access your reservation to change it online and input the incorrect information three times, your reservation will lock.

Once you have been locked out of your itinerary online, you will be able to gain access again after four hours.

If you need assistance before that time, please call our Reservations team.

Once you have selected your new flight, you will receive the 'wait page' followed by the 'confirmation page.' Upon confirmation of your change, you will receive a new email or fax. Your confirmation number will remain the same.

If you are a TrueBlue member and are logged on to your TrueBlue account when making a change or canceling a reservation online, any applicable credit will automatically be placed in your Travel Bank account for immediate or future use.

If your credit resides in your Travel Bank Account, the credit may be used to pay any applicable increase in airfare.

If you would like to redeem a credit from a different Travel Bank account please call our Reservations team for assistance.