ticket counter hours and location
Our ticket counter is located on the south side of departures and is open daily from:
4:45 a.m. - 7:30 a.m.
12:15 p.m. - 5:40 p.m.
We recommend you arrive at the airport at least 90 minutes prior to departure for domestic flights, and 2 1/2 hours prior to international flights. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.
You will need a boarding pass to get through security. Our flights depart out of Gate 12.
check-in requirements for domestic travel
Government issued identification is required for all customers 18 years of age and over. Identification is not required for any person under the age of 18.
The name on the ID must match the name in the reservation.
Forms of valid identification for domestic flights are described below:
- U.S. passport
- State-issued driver's license
- U.S. passport card
- DHS "Trusted Traveler" cards (NEXUS, SENTRI, FAST)
- U.S. Military ID
- Permanent Resident Card
- Border Crossing Card
- DHS-designated enhanced driver's license
- A Native American Tribal Photo ID
- An airline or airport-issued ID (if issued under a TSA-approved security plan)
- A Registered Traveler Card (that contains the following: Name; Date of Birth; Gender; Expiration date; and a Tamper-resistant feature)
- A foreign government-issued passport
- Canadian provincial driver's license or Indian and Northern Affairs Canada (INAC) card
Customers traveling with an infant as a lap child may be asked for proof of age, such as a passport, birth certificate (copies are acceptable for domestic travel) or an immunization record when the infant's age is questionable. Infants between three and 14 days old must also have, in the form of a letter, their doctor's approval to travel.
Unaccompanied minors must check in at the ticket counter. An unaccompanied minor does not need photo ID. However, the adult dropping them off and picking them up will need photo ID. This adult must be named in the reservation.
Your confirmation number or itinerary may be helpful, but are not necessary to check in.
All reservations not paid for at least 30 minutes prior to departure are subject to cancellation.
check-in cut-off time
Checked baggage may not be accepted less than 30 minutes prior to the flight departure time. We will not be liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late checked baggage.
If you are not checking bags, you may check in up to 30 minutes prior to scheduled departure and must be in the gate area at least 15 minutes prior to scheduled departure.
boarding cut-off time
Each customer must be onboard the aircraft 15 minutes prior to departure. Standby customers may be cleared at 10 minutes to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.
kiosk check in
If you have a confirmed reservation, feel free to use a kiosk machine to check in. You may check in using the kiosk no more than six hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.
You can retrieve your information and check in at a kiosk using one of the following methods:
- Reservation number
- Emailed itinerary with the bar code
- Credit card with your name on it
- TrueBlue number or email address and password if you're a TrueBlue member
In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.
Curbside Check In and Skycap
JetBlue offers Curbside Check-in and Skycap service at T.F. Green Airport for a fee of $2 per bag plus any applicable excess baggage fees - credit card only.