ticket counter hours and location
Our ticket counter is located in a common use area and the location will vary between stations 19 and 26 daily. Our ticket counter is open:
7:00 a.m. - 5:00 p.m.
When leaving Jamaica we recommend you arrive at the airport at least three hours prior to departure.
Avoid delays by checking for traffic alerts, and allow enough time to go through security screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.
You will need a boarding pass to get through security. Gates are assigned by the airport authority on a daily basis and will vary.
check-in requirements for international travel
Documents required for travel vary according to citizenship, residency, age (for minors), length of stay, purpose of visit, student status, etc. Please check for specific requirements for the country, or countries, you are visiting to make sure you have the correct documents.
check-in cut-off time
All customers must be checked in for their flight at least 60 minutes prior to scheduled departure.
We will not be liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late checked baggage.
boarding cut-off time
Each customer must be onboard the aircraft 20 minutes prior to departure.
Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.
kiosk check in
Kiosk check in is currently not available.
skycap and curbside check in
We offer skycap service, however we do not offer curbside check-in.