JetBlue accepts service animals traveling with qualified individuals with a disability. In the event that a customer requires more than one service animal, JetBlue will make every reasonable effort to accommodate the customer. A second seat may be purchased so the animal can be accommodated in accordance with FAA safety regulations; or the customer may wait until a later flight, if the animals cannot be accommodated together at a single passenger seat.
Please note the following when traveling with a service animal:
Service Animals - A Service Animal has been through some type of training to perform a specific active function, such as path finding, picking up objects, carrying things, providing additional stability, responding to sounds, etc.
NOTE: JetBlue will only accept Service Animals that are providing necessary assistance to the individual who is traveling.
Emotional Support/Psychiatric Service Animals - An Emotional Support or Psychiatric Service Animal can only be used by persons with a diagnosed mental or emotional disorder and need not have specific training for that function but must be trained to behave appropriately in a public setting.
Service Animals shall have identifiers such as identification cards, other written documentation, presence of harnesses, tags or “the credible verbal assurances of a qualified individual with a disability using the animal”.
Please note: documentation is not required as a condition for permitting an individual to travel with his or her service animal in the cabin unless a customer’s verbal assurance is not credible.
Emotional Support/Psychiatric Service Animals
Emotional Support/Psychiatric Service Animals require current documentation (i.e., not more than one year old) on letterhead or prescription from a licensed mental health professional or physician* stating the following:
Always include the confirmation number on all correspondence.
Please note: Required documentation for Emotional Support Animals must always accompany the animal when traveling and is to be presented upon request to JetBlue airport personnel for review.
*Any licensed mental health professional (e.g., psychiatrist, psychologist, licensed clinical social worker) including a medical doctor who is specifically treating a customer's mental or emotional disability.
If you are traveling with a service animal on an international flight, please read the additional health documentation requirements here.