What is a Travel Bank account and why do I have one?
Travel Bank is an online account that allows customers to manage their credits with JetBlue. It replaces the vouchers and credit shells that may be familiar to you. You may have a Travel Bank account if a credit was issued to you or if a crewmember created one for you in advance in order to receive any future credits.
Where do I find my travel Bank account?
Click Here to access your Travel Bank account.
How do I access my Travel Bank account?
You should have received a welcome email* from Travel Bank with your login information. Use this login information every time you want to access your Travel Bank account. If you did not receive this email, please call our reservations center at 1-800-JETBLUE (538-2583).
Note: Beginning 9/26/12, customers will receive two separate welcome emails; one containing the account number and username, and another containing the account password. Password emails are currently sent in plain text. Travel bank credits which are linked to a TrueBlue account can be reset by logging into your TrueBlue account at https://trueblue.jetblue.com/.
I used to get vouchers and credit shells. Have these gone away?
Yes and no. In place of vouchers and credit shells, we now have service credits that are deposited into your Travel Bank account. Instead of keeping track of all your voucher numbers and confirmation numbers, you will only need to have your Travel Bank account number.
I had some vouchers and credits from a previous reservation. Do I still have them?
Yes. These funds should have been moved into a Travel Bank account for your use. If you have not received an email regarding your Travel Bank account, please call our reservations center at 1-800-JETBLUE (538-2583).
Do my credits expire?
Most credits are good for one year from the date of issuance, unless noted otherwise. You can view each credit’s expiration date on your Travel Bank statement. When you use funds from your Travel Bank account, credits with the soonest expiration date will be used first. All credits are good until 11:59 p.m. of the expiration date. Also keep in mind, travel need not be completed by the credit expiration date, only a new reservation booked and the credit used as payment by then.
NOTE: If you receive a refund on a flight that was originally paid for with Travel Bank funds (for full or partial payment), the expiration date for these funds will revert back to the original expiration date of the credits that were used to purchase the flight.
example: I booked a flight for February 10, 2011 and I used Travel Bank funds that were going to expire March 29, 2011 to pay for it. I was unable to take the flight and called to cancel. After paying the cancel fee, the remaining funds were placed back into my Travel Bank. The expiration date of that credit will be the original date, March 29, 2011.
How do I know how many credits I have in my Travel Bank account?
You can easily view your current balance and previous transactions on your Travel Bank statement. You can also call our reservations center at 1-800-JETBLUE (538-2583) to get this information.
Can Travel Bank credits be used for Getaways packages?
JetBlue Travel Bank credits may only be used towards the air-portion of a Getaways Vacation Package.