JetBlue

Travel Bank and Service Credits FAQs

» Basic Travel Bank Questions
» Travel Bank IDs and Passwords
» Travel Bank and TrueBlue
» How to use Travel Bank Credits

 
Basic Travel Bank Questions

What is a Travel Bank account and why do I have one? 
Travel Bank is an online account that allows customers to manage their credits with JetBlue. It replaces the vouchers and credit shells that may be familiar to you. You may have a Travel Bank account if a credit was issued to you or if a crewmember created one for you in advance in order to receive any future credits.

Where do I find my travel Bank account? 
Click Here to access your Travel Bank account.

How do I access my Travel Bank account? 
You should have received a welcome email* from Travel Bank with your login information. Use this login information every time you want to access your Travel Bank account. If you did not receive this email, please call our reservations center at 1-800-JETBLUE (538-2583).

*Note: Beginning 9/26/12, customers will receive two separate welcome emails; one containing the account number and username, and another containing the account password.

I used to get vouchers and credit shells. Have these gone away? 
Yes and no. In place of vouchers and credit shells, we now have service credits that are deposited into your Travel Bank account. Instead of keeping track of all your voucher numbers and confirmation numbers, you will only need to have your Travel Bank account number. 

I had some vouchers and credits from a previous reservation. Do I still have them? 
Yes. These funds should have been moved into a Travel Bank account for your use. If you have not received an email regarding your Travel Bank account, please call our reservations center at 1-800-JETBLUE (538-2583).

Do my credits expire? 
Most credits are good for one year from the date of issuance, unless noted otherwise. You can view each credit’s expiration date on your Travel Bank statement. When you use funds from your Travel Bank account, credits with the soonest expiration date will be used first. All credits are good until 11:59 p.m. of the expiration date. Also keep in mind, travel need not be completed by the credit expiration date, only a new reservation booked and the credit used as payment by then.

NOTE: If you receive a refund on a flight that was originally paid for with Travel Bank funds (for full or partial payment), the expiration date for these funds will revert back to the original expiration date of the credits that were used to purchase the flight.

example: I booked a flight for February 10, 2011 and I used Travel Bank funds that were going to expire March 29, 2011 to pay for it. I was unable to take the flight and called to cancel. After paying the cancel fee, the remaining funds were placed back into my Travel Bank. The expiration date of that credit will be the original date, March 29, 2011.

How do I know how many credits I have in my Travel Bank account? 
You can easily view your current balance and previous transactions on your Travel Bank statement. You can also call our reservations center at 1-800-JETBLUE (538-2583) to get this information.

Can Travel Bank credits be used for Getaways packages?
JetBlue Travel Bank credits may only be used towards the air-portion of a Getaways Vacation Package.


Travel Bank IDs and Passwords

How do I get my Travel Bank ID and password? 
You should have received an email* with your Travel Bank login information. If you did not receive this email, please call our reservations center at 1-800-JETBLUE (538-2583) for assistance.

*Note: Beginning 9/26/12, customers will receive two separate welcome emails; one containing the account number and username, and another containing the account password.

How do I log in to my Travel Bank account? 
Click here and enter the Login ID and password provided in your Travel Bank welcome email(s).

What’s the difference between my Travel Bank account number, profile number and ID number? What do I use to log in? 
Think of it this way: John Doe is a customer at BlueBank. His customer number is 12345 and his checking account number is 8279000228287. Your profile number is similar to the customer number, and the Travel Bank number similar to the checking account number. Typically, the ID number (for logging in) is the same as your profile number. TrueBlue members will log in to Travel Bank with their TrueBlue credentials.

I want to be able to view my credit. The Travel Bank system will not accept my password.  How can I access that information? Can I reset my password?  
Log into your TrueBlue account and select 'Forgot Password'. A link will be emailed to you which will allow you to change your password. If you forgot your password and do not have a TrueBlue account, please call our Customer Support Team at 1-800-JETBLUE (538-2583) to have it resent to you.

I received an error when I entered my password: "Field password must be all alphanumeric". What does that mean? 
Passwords can only contain letters and numbers. Special characters (i.e. !#$@*, etc) are not allowed. In addition, the following parameters apply:

  • Must be between 8 and 20 characters - Customers are prompted to change their TrueBlue login password or continue as a guest if their current password does not meet the new requirements 
  • Are case sensitive
  • Cannot contain a Q or Z
  • Must contain at least one letter and one number
  • Cannot use proper names
  • Can not contain three repeating character
  • Can not contain special characters or symbols (such as !#$@*, etc)

Travel Bank and TrueBlue

What’s the difference between Travel Bank and TrueBlue login? Are they the same? Can I use my TrueBlue login ID and password? 
Yes. If you are a TrueBlue member, you can access your Travel Bank account with the same login credentials you use to access your TrueBlue account.

I have a TrueBlue credit and I can’t access it anymore through my TrueBlue account. Where do I find my credit? 
While your points are still tracked in your TrueBlue account, monetary credits are now managed in Travel Bank. You can find these transactions and balances by logging in to Travel Bank with your TrueBlue credentials.

Where are the credits that were in my old TrueBlue account? Can I view them? How do I know if they were used or transferred?
TrueBlue credits are now in Travel Bank. All funds and previous transactions can be viewed by accessing the Travel Bank statement. While logged in to your TrueBlue account, simply click on the “View credits” link (located under the “Recent activity” section) and use your TrueBlue credentials to log in to Travel Bank.

Can I view my Travel Bank credit in my TrueBlue account? 
While logged in to your TrueBlue account, you can access your Travel Bank account by clicking the “View credits” link (located under the “Recent activity” section) and logging in with your TrueBlue credentials.

I have multiple Travel Bank accounts, all under my name, can I use them all?
Yes, please call our reservations center at 1-800-JETBLUE(538-2583) for assistance.


How to use Travel Bank Credits

Can I view my Travel Bank credit online if I don't have a TrueBlue account?
Yes. You can access your Travel Bank account on jetblue.com or by going directly to this URL address: https://travelbank.prod.sabre.com/tbank279/login.do

How do I use my Travel Bank credit on a new booking? Can I use it online and over the phone? 
When booking online at jetblue.com, you will have the option to use your Travel Bank funds during the payment portion of the booking. You will be able to view the balance of your account and indicate how much of those funds you want to apply to the current booking. You will need your TrueBlue or Travel Bank login information to access those funds. You can also use Travel Bank as a form of payment when booking through 1-800-JETBLUE (538-2583).

I want to use a credit card and a Travel Bank credit. How do I do this? 
When booking online at jetblue.com, you will have the option to apply Travel Bank funds during the payment portion of the booking. Simply apply your Travel Bank funds first, and then enter the credit card information to cover any remaining balance.

I need to change my reservation. Can I use my Travel Bank credit to pay for changes in airfare and change/cancel fees? 
You can use your Travel Bank account funds to pay for changes in airfare and the change/cancel fee that goes with it. However, your Travel Bank funds cannot be used to pay for the following:

  • Change/cancel fees on TrueBlue Point bookings
  • Same-day change fees
  • Ancillary fees including unaccompanied minor fees, Even More Space, Even More Speed, pet fees, excess baggage fees, etc.

I forgot I had a credit and booked a new reservation. Can you apply my credit and give me a refund? 
Yes, please call our reservations center at 1-800-JETBLUE (538-2583) for assistance.

I have multiple Travel Bank accounts, all under my name, can I use them all?
Yes, please call our reservations center at 1-800-JETBLUE (538-2583) for assistance.

Each member of my family has a Travel Bank account. How do we use our Travel Bank funds on our next reservation? 
Each family member can use their Travel Bank funds by booking individually online at jetblue.com or by calling our reservations center at 1-800-JETBLUE (538-2583). Family members may not combine travel bank credits.

Can I choose to only use partial Travel Bank funds?
Yes, at the "Use Travel Bank credit" screen at checkout, select to manually enter the amount you wish to apply.


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