What is the TSA?

Transportation Security Administration

The TSA, Transportation Security Administration, is an agency of the U.S. Department of Homeland Security which oversees the security of air, ground and maritime transportation networks.

For Security Checkpoint Wait times, click on this link.

Contacting the TSA

For all TSA questions, clarification on the screening process, or other information, you may call the TSA Contact Center at 1-866-289-9673, Monday through Friday from 8:00 a.m. until 10:00 p.m. ET.

You may also email TSA at the following email address:

The TSA website has the latest information on air travel security; visit the TSA website by clicking on this link.

Accepted and recognized locks

Before you buy a lock for your bag, make sure to use a TSA accepted one. Click below to view the symbols to look for to make sure you have the right lock.

Not sure where to get one? Try these websites to find TSA accepted locks:

Safe Skies Luggage Locks or Travel Sentry

TSA baggage screening

As part of the customer baggage screening process, it may be necessary for a TSA (Transportation Security Administration) screener to open your bag. The TSA suggests that you keep your bags unlocked for this purpose. If your bag is unlocked, the TSA screener will simply open and screen the bag.

However, if the bag is locked and the TSA screener needs to open the bag, then locks may need to be broken. The TSA is not liable for damage caused to locked bags that must be opened for security purposes.

If a TSA screener opens your bag during the screening procedure, they will close it with a tamper evident seal and place a notice in your bag alerting you to the fact that a TSA screener opened your bag for inspection.

TSA screeners exercise great care during the screening process to ensure that your contents are returned to your bag. TSA will assess, on an individual basis, any loss or damage claims made to TSA.

You may call the TSA Consumer Response Center at 1-866-289-9673 if you have a lost or missing item which you believe was left at a TSA screening checkpoint or baggage checkpoint.

For all other inquiries involving damage, please click on the TSA link below and fill out the provided forms.

Forms should be submitted by mail to:

TSA Claims Management Office
601 South 12th Street - TSA 9
Arlington, VA 22202

Related items: TSA Baggage Claim Forms Adobe PDF document

Assistance through the security checkpoint

Access beyond the security screening checkpoints is permitted to customers only. Family members or friends are not allowed to accompany you to the gate.

If you're picking up an unaccompanied minor, you may request a gate pass from the ticket counter. To find out if the airport you're traveling to is able to issue a gate pass, check the unaccompanied minor information for the specific airport.

If you have a special need or disability and would like someone to assist you at the airport, please advise a JetBlue Crewmember at the ticket counter, and they will find someone who can assist you. You can also call our Reservation team and ask for Meet and Assist service, and we will be happy to have someone meet you at the ticket counter and assist you to the gate.

Registered Traveler program

The TSA and private industry are developing the Registered Traveler program to provide expedited security screening for customers who volunteer biometric and biographic information to a TSA-approved RT vendor and successfully complete a security threat assessment. The program is market-driven and offered by the private sector with TSA largely playing a facilitating role.

The Registered Traveler program's guiding principles are to ensure a self- sustaining program, not disadvantage the public when they fly, safeguard personal privacy, encourage commerce and enhance the protection of the traveling public.

Please visit the TSA's website for current information on the Registered Traveler Program.

TSA Discrimination claims
If you believe you have been discriminated against by a Transportation Security Administration employee on the basis of:
  • Race
  • Color
  • National origin
  • Sex
  • Religion
  • Age
  • Disability
  • Sexual orientation

You may submit an explanation in writing of the complaint including the name of the airport, your flight information, date, and time of the incident, and if possible, the name of the employee to:

Transportation Security Administration
Director, Office of Civil Rights
601 South 12th Street - West Tower, TSA-6
Arlington, VA 22202
Attn: External Programs Division

For additional information from the Office of Civil Rights call: 1-877-336-4872

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