As part of the customer baggage screening process, it may be necessary for a TSA (Transportation Security Administration) screener to open your bag. The TSA suggests that you keep your bags unlocked for this purpose. If your bag is unlocked, the TSA screener will simply open and screen the bag.
However, if the bag is locked and the TSA screener needs to open the bag, then locks may need to be broken. The TSA is not liable for damage caused to locked bags that must be opened for security purposes.
If a TSA screener opens your bag during the screening procedure, they will close it with a tamper evident seal and place a notice in your bag alerting you to the fact that a TSA screener opened your bag for inspection.
TSA screeners exercise great care during the screening process to ensure that your contents are returned to your bag. TSA will assess, on an individual basis, any loss or damage claims made to TSA.
You may call the TSA Consumer Response Center at 1-866-289-9673 if you have a lost or missing item which you believe was left at a TSA screening checkpoint or baggage checkpoint.
For all other inquiries involving damage, please click on the TSA link below and fill out the provided forms.
Forms should be submitted by mail to:
TSA Claims Management Office
601 South 12th Street - TSA 9
Arlington, VA 22202