JetBlue

Terminal	Terminal A
Check-in Time	90 minutes
Even More® Speed	Yes
Ticket Counter Hours	6:30 p.m. - 10:00 p.m.
Baggage Claim Phone Number	1-818-847-1443 (office) 1-818-847-1093 (fax)
Skycap/Curbside	Yes/Yes
Directions to Airport	Click Here For Directions
Airport Website	Click Here

BOB HOPE BURBANK AIRPORT

2627 Hollywood Way

Burbank, CA 91505

General Airport Phone: 1-818-840-8840

baggage claim location

Baggage Claim is located in Terminal A. You can pick up your bags from Carousel 1 or 2.

making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four hours after arrival.

The Baggage Service Office is open from 8:30 a.m. until 10:00 p.m.

Burbank Baggage Service Office telephone: 1- 818-847-1443

Burbank Baggage Service Office fax: 1-818-847-1093

baggage claim follow-up

If you’re following up on a baggage claim, Central Baggage Services can be reached from 6:00 a.m. until 7:00 p.m. MT Monday through Friday and from 8:30 a.m. until 5:00 p.m. on Saturday and Sunday at 1-866-538-5438.

Burbank does not have a jetbridge and all boarding is done via the airstairs. A turboway ramp is used for customers in a wheelchair or for those who are unable to ascend stairs.

Permitting weather and other circumstances, Burbank may offer boarding and deplaning from both the front and back of the aircraft.

The following car rental agencies are located at the Burbank Airport.

Alamo	1-800-327-9633
Avis	1-800-331-1212
Hertz	1-800-654-3131
National	1-818-953-2234

The following car rental agencies are located off-site.

Advantage	1-800-777-5500
All-Rite	1-818-972-2490
Budget	1-800-527-0700
Dollar	1-800-800-4000
Enterprise	1-818-558-7336
Horizon	1-800-472-8661

other car rental options

We can also offer you special rates on rental cars through our partner Hotels.com. You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to Hotels.com.

You may also contact Hotels.com Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish)..

ticket counter hours and location

Our ticket counter is located in Terminal A and is open 6:30 p.m. - 10:00 p.m.

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

drop off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

• the parent/guardian has a signed copy of the UMNR form
• the UMNR is onboard the aircraft 
• the parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

In the event of a gate return, a JetBlue Crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

pick up information

When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

In cases where a flight arrives after the ticket counter is closed, the pick up person should proceed directly to baggage claim to meet the minor.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government issued photo ID.

If you're trying to get a hold of someone at the airport call 1-818-840-8840 to have them paged.

from the South (San Diego, Oceanside or Anaheim)

Take I-5 North to the Hollywood Way exit. Turn left onto N Hollywood Way which ends at the airport.

from the North

Take I-5 South to the Hollywood Way exit. Turn left onto N Hollywood Way which ends at the airport.

from the West (El Segundo, Long Beach, Manhattan Beach)

Take I-405 N toward Santa Monica to US-101 S toward Los Angeles. Take CA-134 E toward Burbank / Glendale to the Pass Avenue and exit toward Burbank. Turn left onto N Pass Avenue. Turn right onto W Verdugo Avenue. Turn left onto N Hollywood Way which ends at the airport.

from the East

Take I-210 W toward Pasadena to CA-134 W to the I-5 N exit toward Los Angeles/Sacramento. Take the I-5 N to the Hollywood Way exit and turn left on N Hollywood Way which ends at the airport.

To check approximate flight durations, please click on this link.

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.

bus service

MTA	1-800-266-6883

shuttles

Glendale Airport Van	1-818-243-9570
L.A. Xpress Shuttle	1-310-323-7222
Prime Time Shuttle	1-800-733-8267
Super Shuttle	1-800-660-6042
Roadrunner	1-800-247-7919

taxi service

City Cab	1-818-848-1000
Yellow/Checker Cab	1-800-750-4400

train service

Amtrak	1-800-872-7245 or 1-800-371-5465
Metrolink	1-800-371-5465

GroundLink.com

JetBlue has a partnership with GroundLink, the leading revolutionary online ground transportation provider, to provide customers with the option to book exclusive discount rates on www.jetblue.com/cars.

This new car service option provides our customers with an additional level of comfort and service that comes with pre-booking ground transportation with a knowledgeable, professional and reliable car service and limo provider. This option allows travelers to reserve the service online for a ride to or from the airport, including prompt curbside pick-up and drop-off by a local driver with GPS to ensure efficient and stress-free travel to the final destination.

The airport is located 4 miles from downtown Burbank. Additional areas of interest:

Beverly Hills, CA	13 miles
Disneyland	39 miles
Los Angeles, Airport	28 miles
Los Angeles, CA	15 miles
Santa Monica, CA	24 miles
Newport Beach, CA	58 miles
Queen Mary	39 miles
Six Flags Magic Mt	20 miles
San Diego, CA	135 miles
Santa Barbara, CA	88 miles
Universal Studios	4 miles
Long Beach, CA	38 miles

If you're making a connection in Burbank, here's a list of other airlines:

Alaska Airlines	1-877-677-2566
American	1-800-433-7300
American West	1-800-235-9292
Delta Airlines	1-800-221-1212
Southwest Airlines	1-800-435-9792
United	1-800-241-6522

* All rates are subject to change without notice.

economy parking

The parking rates for the first day are *$2 for the first hour, *$4 for the second hour with a maximum of *$7 for 24 hours. The rate for additional days are *$4 for the first hour, *$7 for the second hour with a maximum of *$7 for 24 hours.

short-term parking

The parking rates for the first day are *$2 for the first hour and increases by *$2 for each additional hour with a maximum of *$24 for 24 hours. The rate for additional days are *$4 for the first hour and increases by *$2 for each additional hour with a maximum of *$24 for 24 hours.

valet parking

The parking rates are *$5 for the first hour, *10 for the second, *$17 for the third with a maximum of *$17 for 24 hours.

Free shuttle service is available between the economy lots and the terminal building.

For your convenience, regular and oversized wheelchairs are available upon request. Use the white courtesy phones located throughout the terminal to contact an airport operator for assistance. Electric carts are not available in the concourse area.

TTYs can be found in the main terminal and on each concourse, as well as on the Shuttle Island in front of the terminal.