JetBlue

Terminal	Main Level
Check-in Time	4 hours
Even More® Speed	No
Ticket Counter Hours	5:30 a.m. - 10:30 a.m. 8:00 p.m. - 11:00 p.m.
City Ticket Office	Monday - Friday 6:00 a.m. - 1:00 p.m. 2:00 p.m. - 7:00 p.m. Saturdays 6:00 a.m. - 1:00 p.m Closed Sunday and holidays
Baggage Claim Phone Number	011-571-589-5020 (office)
Skycap/Curbside	Upon request/No
Airport Website	Click Here

Airport Alert! Bogotá Road Construction

The third phase of the Transmilenio project in Bogotá is currently underway which includes Calle 26, also known as El Dorado Avenue, the main highway connecting the city center with the El Dorado International Airport. This major construction project could include detours or road closures, so customers are encouraged to check the status of the project and allow plenty of extra time for any detours or possible delays when planning travel to or from the airport. As always, customers are encouraged to check-in at least three hours prior to departure for flights leaving Bogotá.

For more information visit: www.idu.gov.co (Transmilenio Fase III link) or www.movilidadbogota.gov.co

 

JetBlue Airways
Aeropuerto Internacional El Nuevo Dorado
Calle 26 and Avenida El Dorado
Bogota, Colombia

Phone number: 571-425-1000

baggage claim location

Baggage Claim is located on the main level of the terminal.

making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office within four hours after arrival.

The baggage service office is open from 6 a.m. until 11 a.m. and from 8 p.m. until 11 p.m.

All airlines share a baggage service desk.

Bogotá Baggage Service Office telephone: 1-571-549-8042 (office) and 1-571-549-7871 (fax).

baggage claim follow-up

If you’re following up on a baggage claim, Central Baggage Services can be reached from 6:00 a.m. until 7:00 p.m. MT Monday through Friday and from 8:30 a.m. until 5:00 p.m. on Saturday and Sunday at 1-866-538-5438.

JetBlue has jetbridge boarding and deplaning. If gate unavailable we also provide shuttle to and from terminal and aircraft.

Car rental companies are located at the first floor near international arrivals area of the airport.

Dollar Rent a Car	266-3835
Flash Rent a Car	413-9013
Budget Rent a Car	414-8278
Renting	413-9302

other car rental options

We can also offer you special rates on rental cars through our partner Hotels.com. You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to Hotels.com.

You may also contact Hotels.com Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish).

Airport Alert! Bogotá Road Construction

The third phase of the Transmilenio project in Bogotá is currently underway which includes Calle 26, also known as El Dorado Avenue, the main highway connecting the city center with the El Dorado International Airport. This major construction project could include detours or road closures, so customers are encouraged to check the status of the project and allow plenty of extra time for any detours or possible delays when planning travel to or from the airport. As always, customers are encouraged to check-in at least four hours prior to departure for flights leaving Bogotá.

For more information visit: www.idu.gov.co (Transmilenio Fase III link) or www.movilidadbogota.gov.co

ticket counter hours and location

Our ticket counter is located in the middle on the main level of the terminal and is open from:

5:30 a.m. - 10:30 a.m.
8:00 p.m. - 11:00 p.m.

When leaving Bogotá we recommend you arrive at the airport at least four (4) hours prior to departure.

Avoid delays by checking for traffic alerts, and allow enough time to go through security screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You will need a boarding pass to get through security. Gates are assigned by the airport authority on a daily basis and will vary.

check-in requirements for international travel

Documents required for travel vary according to citizenship, residency, age (for minors), length of stay, purpose of visit, student status, etc. Please check for specific requirements for the country, or countries, you are visiting to make sure you have the correct documents.

check-in cut-off time

All customers must be checked in for their flight at least 60 minutes prior to scheduled departure.

We will not be liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late checked baggage.

boarding cut-off time

Each customer must be onboard the aircraft 20 minutes prior to departure.

Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

kiosk check in

Kiosk check in is currently not available.

skycap and curbside check in

We currently do not offer curbside check in at the Bogotá airport, but skycap service is available upon request.

To prevent international child abduction, Colombia has implemented special exit procedures for Colombian children under 18 who are departing the country without both their mother and their father or a legal guardian.  These procedures apply to U.S. citizen children if they are also Colombian citizens or if they are legal residents of Colombia.  The procedures do not apply to U.S. citizen children present in Colombia as tourists using a U.S. passport.  Complying with the procedures can be complex and time-consuming, especially if an absent parent is outside Colombia at the time.  Advance planning is essential.

The procedures are as follows: Upon exiting the country, the person traveling with the child (or the child him/herself) must present a certified copy of the child’s birth certificate, along with written, signed authorization from the absent parent(s) or legal guardian.  The authorization must explicitly grant permission for the child to travel alone, with one parent, or with a third party, by name.  When a parent is deceased, a notarized copy of a death certificate is required instead of written authorization.  When one parent has sole custody of the child, that parent may present a custody decree instead of the other parent’s written authorization.

If the documents to be presented originated in the United States, they must first be translated into Spanish and then signed in front of a Colombian consul at a Colombian consulate.  Then, upon arrival in Colombia, the documents must be presented to the Colombian Ministry of Foreign Affairs for certification of the consul’s signature.

Alternatively, the documents can be translated into Spanish, then notarized by a notary public in the United States, and authenticated by requesting an apostille from the competent authority in the state where the documents were prepared.  The document, translation, and apostille can then be presented to immigration officers at the airport when the child travels.

If the documents originated in Colombia and are written in Spanish, only notarization by a Colombian notary is required.  For documents originating in countries other than the United States or Colombia, please inquire with the Colombian embassy serving that country.

In cases where the absent parent refuses or is unable to provide consent, the other parent can request assistance from the Colombian child protective service, Instituto Colombiano de Bienestar Familiar (ICBF).  In appropriate cases, ICBF will investigate and may issue a document that will allow the child to travel without both parents’ consent.  This process may take a significant amount of time and is not within the control of the U.S. government.

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

No gate passes are permitted.

drop off information

JetBlue crewmembers will accompany the unaccompanied minor to the gate.

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

• the parent/guardian has a signed copy of the UMNR form
• the UMNR is onboard the aircraft 
• the parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

In the event of a gate return, a JetBlue Crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. 

pick up information

Parents or guardians who are picking up an unaccompanied minor should wait outside the arrivals area near Customs. A JetBlue crewmember will accompany the unaccompanied minor from the gate to the baggage claim area. Please arrive at the airport no later than 30 minutes before the scheduled arrival. The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government issued photo ID.

For detailed directions to the Bogotá El Dorado International Airport, please click on the link to Google Maps below:

Google Maps - Directions to Bogotá El Dorado International Airport

To check approximate flight durations, please click on this link.

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.

buses

Bus service is available to urban areas near the airport.

taxi service

The El Dorado International Airport has to authorized taxis services, Taxis El Dorado and Radio Taxi Airport. To use one of these services you need to wait at the designated zone outside the airport.

Español

El Nuevo Dorado Aeropuerto Internacional de Bogotá cuenta con dos empresas autorizadas para el servicio de taxis, estas son Taxis El Dorado y Radio Taxi Aeropuerto. Para la utilización de este servicio el usuario se puede acercar a una caseta, localizada en la zona de parqueo de taxis y reclamar un tiquete o asignación de tarifa para taxi. En este tiquete se especifica: fecha del servicio, hora del servicio, placas del vehículo, destino, valor a pagar (en pesos colombianos o dólares) y datos básicos de la empresa. Al respaldo de este encontrará las condiciones en caso de que el servicio sea contratado por horas.

Lo anterior se hace con el fin de brindarle una mayor seguridad a los viajeros y visitantes del Aeropuerto y para que el cobro de la tarifa por el servicio sea la adecuada.

The airport is located 15 kilometers from the city center of Bogotá. Additional areas of interest: 

Medellin	153 miles
Cali	186 miles
Cartagena	412 miles
Barranquilla	244 miles

If you're making a connection in Bogotá, here's a list of other airlines:

American Airlines	1-800-433-7300
Air Canada	1-888-422-7533
Continental Airlines	1-800-231-0856
Delta	1-800-221-1212

Both short-term and long-term parking is available directly across from the main terminal.

The following is required when transporting cats and dogs to Colombia:

• An animal health certificate (original and photocopy) issued by a veterinarian, including breed, sex, age of the animal issued within eight days prior to arrival
• Original and photocopy of vaccination certificates (including rabies) by age and type

Pets brought into Colombia must be registered with DIAN (Customs) and then taken with the above documents to the Instituto Colombiano Agropecuario (ICA) Port Health office for a Certificate of Health Inspection. The cost of this certificate is 31,000 (approx. $16) Colombian pesos from Monday to Friday between 8:00 AM and 5:00 PM and 46,500 (approx. $24) Colombian pesos during night hours, Saturdays, Sundays and holidays. These prices vary according to current rates set by the ICA.

Please note: the importation of the dogs of the following breeds or crosses or hybrids of the following breeds is prohibited: Staffordshire Terrier, American Staffordshire Terrier, Pit Bull Terrier, American Pit Bull.

For cats, the importation of cats from Bovine Spongiform Encephalopathy (BSE) and other Transmissible Spongiform Encephalopathies endemic countries is prohibited 

Cats and dogs leaving Colombia for the United States require the following:

• An animal health certificate (original and photocopy) issued by a veterinarian, including breed, sex, age of the animal issued within eight days prior to departure.
• Original and photocopy of vaccination certificates (including rabies) by age and type

The Customer should visit the Instituto Colombiano Agropecuario (ICA) Port Health Office at the airport with the pet and the following documents for inspection within 24 hours prior to departure.

The ICA will issue the Certificate of Health Inspection (Certificado de Inspección Sanitaria) valid for 24 hours which has a value of 31,000 Colombian pesos (approximately $16) from Monday to Friday from 08:00 to 05:00 pm and evening hours, Saturdays, Sundays and holidays 46,500 Colombian pesos (approximately $24). These prices vary according to current rates set by the ICA.

The above requirements apply to all animals traveling to and from Colombia including service animals and emotional support animals. For more information check with the ICA or USDA.

ICA

USDA

Both regular and oversized wheelchairs are available upon request.

An elevator is available to get to different levels.

An information desk is available near the International Departures area on the upper level of the terminal, and is open 24 hours a day, seven days a week.

ATM machines are located throughout the airport that accept all major ATM logos, there is also a foreign exchange office available 24/7, there are many restaurants and small souvenir shops, there are safe-t-wrap stands throughout the airport to wrap your suitcases in plastic wrap, there is also a 24/7 medical clinic operated by the red cross. .

The Bogotá airport ticket office is located at the airport in front of ticket counters.

Hours of Operation:

Monday - Friday
6:00 a.m. - 1:00 p.m.
2:00 p.m. - 7:00 p.m.

Saturdays
6:00 a.m. - 1:00 p.m.

Closed Sundays and holidays