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Boston Logan International Airport - BOS

» Boston Logan International Airport - BOS
» Travel Advisory
» Address and Phone Number - BOS
» Baggage Claim Information - BOS
» Boarding & Deplaning Options - BOS
» Car Rental Companies - BOS
» Check-in & Gate Information - BOS
» Check in & Pick Up Info for Unaccompanied Minors - BOS
» Customer Paging Number - BOS
» Directions to BOS
» Flight Durations
» Ground Transportation - BOS
» Other Airlines - BOS
» Mileage Information - BOS
» Parking - BOS
» Special Service Information - BOS
» Boston Terminals for Departures and Arrivals

 
Boston Logan International Airport - BOS
Terminal   

Terminal C - All departures (with the exception of select Aruba departures*) and domestic arrivals
Terminal E - All international arrivals and select Aruba departures* (flights from Bermuda and Aruba arrive at Terminal C)

Check-in Time 90 minutes - 2 hours for AM flights (Domestic)
2 hours (International) 
Even More® Speed Yes
Ticket Counter Hours 4:00 a.m. - 12:00 a.m.
Baggage Claim Phone Number 1-617-716-3545 (office)
1-617-716-3517 (fax)
Curbside Check-In Yes - Both Domestic and International
Directions to Airport Click Here For Directions
Airport Website Click Here

*Please check your JetBlue Flight Status Notifications or the flight information display system at the airport for detailed flight information.


Travel Advisory
Please be advised, the Callahan Tunnel will be closed December 27, 2013 through March 12, 2014, as part of MassDOT’s Callahan Tunnel Rehabilitation Project. Customers traveling to/from Boston Logan International Airport (BOS) are advised to refer to the important travel information posted on http://www.massdot.state.ma.us/, including detour maps, to plan driving routes accordingly.

Address and Phone Number - BOS

BOSTON LOGAN INTERNATIONAL AIRPORT

JetBlue Airways
300 Terminal C
East Boston, MA 02128

General Airport Phone: 1-800-235-6426


Baggage Claim Information - BOS

baggage claim location

Baggage Claim is located on first floor of Terminal C.

making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

Please email BOS Lost and Found at boslostandfound@jetblue.com for any misplaced or lost items outside a baggage claim. You may also contact them by phone at: 1-617-716-3549. Please note: the lost and found email address and phone number is for lost items only. Please do not send an email to this address for lost baggage.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four hours after arrival.

The baggage service office is open from 5:00 a.m. until 12:30 a.m.

Boston Baggage Service Office telephone: 1-617-716-3545

Boston Baggage Service Office fax: 1-617-716-3517

Boston Lost and Found telephone:1-617-716-3549;

Boston Lost and Found email address: boslostandfound@jetblue.com

baggage claim follow-up

If you’re following up on a baggage claim, Central Baggage Services can be reached from 6:00 a.m. until 7:00 p.m. MT Monday through Friday and from 8:30 a.m. until 5:00 p.m. on Saturday and Sunday at 1-866-538-5438.


Boarding & Deplaning Options - BOS
All boarding and deplaning in Boston is done via the jetbridge. Boston does not participate in boarding or deplaning from the back of the aircraft.

Car Rental Companies - BOS

Each car rental company has a complimentary shuttle bus to transport customers to and from the terminal and the car rental facility. Car rental agencies may be contacted by using the car rental telephones located in Terminals C.

Alamo 1-800-327-9633
Avis 1-800-831-2847
Budget 1-800-527-0700
Dollar 1-800-800-4000
Hertz 1-800-654-3131
National 1-800-227-7368

other car rental options

We can also offer you special rates on rental cars through our partner Hotels.com.

You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to Hotels.com.

You may also contact Hotels.com Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish)..


Check-in & Gate Information - BOS

ticket counter hours and location

Our ticket counter is located in Terminal C and is open from 4:00 a.m. until 12:00 a.m. Full-service check-in options are also located in Terminal E for flights to Aruba (AUA).

We recommend you arrive at the airport at least 90 minutes (2 hours for AM flights) prior to departure for domestic travel, including Puerto Rico, and two hours prior to departure for international travel.

Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You will need a boarding pass to get through security.

check-in requirements for domestic travel

Government issued identification is required for all customers 18 years of age and over. Identification is not required for any person under the age of 18.

The name on the ID must match the name in the reservation.

Forms of valid identification for domestic flights are described below:

  • U.S. passport
  • State-issued driver's license
  • U.S. passport card
  • DHS "Trusted Traveler" cards (NEXUS, SENTRI, FAST)
  • U.S. Military ID
  • Permanent Resident Card
  • Border Crossing Card
  • DHS-designated enhanced driver's license
  • A Native American Tribal Photo ID
  • An airline or airport-issued ID (if issued under a TSA-approved security plan)
  • A Registered Traveler Card (that contains the following: Name; Date of Birth; Gender; Expiration date; and a Tamper-resistant feature)
  • A foreign government-issued passport
  • Canadian provincial driver's license or Indian and Northern Affairs Canada (INAC) card

    Customers traveling with an infant as a lap child may be asked for proof of age, such as a passport, birth certificate (copies are acceptable for domestic travel) or an immunization record when the infant's age is questionable. Infants between three and 14 days old must also have, in the form of a letter, their doctor's approval to travel.

    Unaccompanied minors must check in at the ticket counter. An unaccompanied minor does not need photo ID. However, the adult dropping them off and picking them up will need photo ID. This adult must be named in the reservation.

    Your confirmation number or itinerary may be helpful, but are not necessary to check in.

    All reservations not paid for at least 30 minutes prior to departure are subject to cancellation.

    check-in requirements for travel to Puerto Rico

    U.S. citizens are not required to have passports to enter Puerto Rico; however, proof of residency or citizenship is recommended for your return.

    Proof of citizenship is:

    • A valid or expired U.S. passport (cancelled passports are not acceptable)
    • Original U.S. birth certificate, and a government issued photo ID
    • U.S. citizenship papers
    • U.S. naturalization papers
    • U.S. military ID

    Proof of residency is:

    • State issued driver's license
    • State issued identification card
    • Alien registration card (green card) which must be the form I-15512 card, the form I-151 is no longer valid.

    Customers traveling with an infant as a lap child could be asked for proof of age, such as a passport, birth certificate or an immunization record when the infant's age is questionable. Infants between three and 14 days old must also have, in the form of a letter, their doctor's approval to travel.

    Children who are under 15 years old and U.S. citizens may travel with their original U.S. birth certificate with the raised seal. Children who are over the age of 16 and U.S. citizens are required to travel with photo ID. The photo ID can be a passport, or their original U.S. birth certificate with the raised seal plus a government-issued photo ID. Children over the age of 15 who are not U.S. citizens must hold their own passport.

    If you will be departing from Puerto Rico to another Caribbean Island, with the exception of the U.S. Virgin Islands, you will be required to present proof of citizenship at the airline providing the transportation prior to departure in Puerto Rico, upon entry onto a cruise ship, at the port of entry, and prior to return.

    check-in requirements for international travel

    Documents required for travel vary according to citizenship, residency, age (for minors), length of stay, purpose of visit, student status, etc. Please check for specific requirements for the country, or countries, you are visiting to make sure you have the correct documents.

    When traveling to the Bahamas, children 16 years of age and younger traveling alone or with someone other than a parent or legal guardian are required to hold a notarized parental letter of consent. This letter should be from the parent authorizing travel and should be accompanied with a copy of the parent's photo identification. In the case of organized group travel, a letter is not necessary; it is assumed that the chaperone has obtained prior permission.

    Unaccompanied minors must check in at the ticket counter. The adult checking them in will need photo ID.

    Customers who do not have U.S. citizenship, but hold legal U.S. residency may travel with proof of residency and a valid passport. Citizens of other countries traveling to the U.S. must do so with a valid passport and visa.

    Any person with a different name such as married women traveling on JetBlue whose identification documents are retained in their maiden name but who are traveling under their married name must carry their marriage certificate or a certified copy as further proof of identity.

    At time of check in, customers must provide proof of return or onward travel, proof of sufficient funds and any documents required for next destination. Failure to provide such documentation will result in denied boarding.

    Exempt from holding return/onward tickets are those visitors arriving to meet up with a cruise ship (who should hold tickets for their cruise) or yacht (who should hold a letter stating they are doing so).

    domestic check-in cut-off time

    Checked baggage may not be accepted less than 30 minutes prior to the flight departure time. We will not be liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late checked baggage. If you are not checking bags, you may check in up to 20 minutes prior to scheduled departure and must be in the gate area at least 15 minutes prior to scheduled departure.

    international check-in cut-off time

    All customers must be checked in for their international flight at least 60 minutes prior to scheduled departure and must be in the gate area at least 20 minutes prior to scheduled departure.

    We will not be liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late checked baggage.

    domestic boarding cut-off time

    Each customer must be onboard the aircraft 15 minutes prior to departure.

    Standby customers may be cleared at 10 minutes to departure.

    Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

    international boarding cut-off time

    Each customer must be onboard the aircraft 20 minutes prior to departure.

    Standby customers may be cleared at 20 minutes to departure.

    Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

    kiosk check in

    If you have a confirmed reservation, feel free to use a kiosk machine to check in. You may check in using the kiosk no more than six hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.

    You can retrieve your information and check in at a kiosk using one of the following methods:

    • Reservation number
    • Emailed itinerary with the bar code
    • Credit card with your name on it
    • TrueBlue number or email address and password if you're a TrueBlue member.

    In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.

    Curbside Check In and Skycaps

    For your convenience, we offer Curbside Check-in at Boston Logan International Airport.

    Once you've checked in at curbside, your bags will be taken care of and you can head straight to security.

    Please note there is a $2 fee per bag for curbside check in. Only credit/debit cards are accepted (no cash).


  • Check in & Pick Up Info for Unaccompanied Minors - BOS

    Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

    When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

    drop off information

    When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

    • the parent/guardian has a signed copy of the UMNR form
    • the UMNR is onboard the aircraft 
    • the parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

    In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

    pick up information

    When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival; however, for early morning arrivals, please check the ticket counter hours.

    In cases where a flight arrives after the ticket counter is closed, the pick up person should proceed directly to baggage claim to meet the minor.

    The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government issued photo ID.


    Customer Paging Number - BOS
    If you're trying to get a hold of someone at the airport call 617-561-1806 to have them paged.

    Directions to BOS

    When entering the Airport, note that the in-bound roadway system consists of an upper level for departures and a lower level for arrivals. All parking is accessed from the roadway on the lower/arrivals level.

    Getting to Logan Airport

    From the West:
    Take I-90 East (Masspike) to the Ted Williams Tunnel and take I-90 East Exit 26 to Logan.

    From the North:
    Option 1: Take I-93 South to Exit 24B to the Callahan Tunnel and Route 1A North to Logan.

    Option 2: Take Route 1 South, exit at Route 60, and follow the signs to Logan Airport.

    From the South:
    I-93 North to Exit 20 to I-90 East and the Ted Williams Tunnel, then take I-90 East Exit 26 to Logan.

    Leaving Logan Airport

    Heading West (I-90 (Masspike):
    Ted Williams Tunnel to I-90 westbound Masspike.

    Heading North:

    Option 1: Ted Williams Tunnel to I-90 West Exit 24 (I-93 North and South).

    Option 2: Take the outbound roadway to Route 1A South and the Sumner Tunnel to I-93 North.

    Heading South: Take the Ted Williams Tunnel to I-90 West Exit 24 (I-93 North and South).


    Flight Durations

    Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.

    Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.


    Ground Transportation - BOS

    Taxi, shared ride van, train and bus are available from the airport. Transfers to and from the terminals are made by shuttle bus.

    bus service

    Bus services serving Logan International Airport are operated by Massachusetts Bay Transit Authority (MBTA) and the airport is served by bus routes 448, 459 and CT3. For a detailed fare and schedule information please go to www.mbta.com.

    Other services include:

    Logan Direct Service for Southern Massachusetts call: 1-617-773-9401

    Bonanza Bus Line for Southern Massachusetts, Cape Cod and Rhode Island call: 1-888-751-8800

    Plymouth & Brockton Bus Lines for Southern Massachusetts and Rhode Island call: 1-617-773-9401

    Concord Trailways for Northern New England call: 1-800-639-3317

    C&J Trailways for Northern New England areas call: 1-800-258-7111

    Logan Express

    This Massport service operates buses from Braintree (south of Boston), Framingham (west of Boston) and Peabody and Woburn (north of Boston) to all terminals.

    Secure long-term parking is available at all the above locations.

    For additional information call: 1-800-235-6426.

    train service

    The MBTA subway, often called the 'T' by locals, operates from Airport Station on the Blue Line to South Station in downtown Boston.

    There is a free shuttle bus service from the Airport Station to all terminals.

    From South Station you can reach the rest of the city, state and region by any combination of MBTA Subway, Commuter Rail, Buses or via the Amtrak services.

    GroundLink.com

    JetBlue has a partnership with GroundLink, the leading revolutionary online ground transportation provider, to provide customers with the option to book exclusive discount rates on www.jetblue.com/cars.

    This new car service option provides our customers with an additional level of comfort and service that comes with pre-booking ground transportation with a knowledgeable, professional and reliable car service and limo provider. This option allows travelers to reserve the service online for a ride to or from the airport, including prompt curbside pick-up and drop-off by a local driver with GPS to ensure efficient and stress-free travel to the final destination.

    water transport

    Courtesy bus, number 66, links all terminals to the Logan Water Shuttle Dock every ten minutes. From the arrivals area, you will follow the signs to the Massport bus stop.

    From the dock you have a wide choice of city destinations with services such as The Airport Water Shuttle that runs all year round except New Year's Day, Independence Day, Thanksgiving Day and Christmas Day. The Water Taxi leaves the dock every few minutes to a few different stops in Downtown Boston, Rowes Warf, North End, and  Christopher Columbus Park for approximately $15* per person. 

    Website address for water shuttle schedule to Quincy and Hull is www.harborexpress.com

    When arriving at the dock en route to the airport you will board the bus with Terminal E shown in the window.

    *Rates are subject to change without notice.


    Other Airlines - BOS

    If you're making a connection in Boston, here's a list of other airlines:

    Aer Lingus 1-800-474-7424
    Air Canada / Air Canada Jazz 1-888-247-2262
    Air France 1-800-237-2747
    Air Tran 1-800-247-8726
    Alaska Airlines 1-800-252-7522
    Alitalia 1-800-223-5730
    America West 1-800-235-9292
    American Airlines 1-800-433-7300
    American Eagle 1-800-433-7300
    British Airways 1-800-247-9297
    Cape Air 1-800-352-0714
    Com Air 1-800-354-9822
    Continental Airlines 1-800-525-0280
    Delta Air Lines / Connection / Shuttle 1-800-221-1212
    Finnair 1-800-950-5000
    Icelandair 1-800-223-5500
    KLM 1-800-374-7747
    Lufthansa 1-800-645-3880
    Midwest Express 1-800-452-2022
    Northwest Airlines 1-800-225-2525
    SATA 1-800-762-9995
    Spirit 1-800-772-7117
    Swiss 1-800-359-7947
    TACA 1-800-535-8780
    United Airlines / Express 1-800-241-6522
    US Airways / Shuttle / Express 1-800-428-4322
    Virgin Atlantic 1-800-862-8621

    Mileage Information - BOS

    The airport is a short five mile drive from downtown Boston. Additional areas of interest.

    Burlington, VT 182 miles
    Concord, NH 70 miles
    Hartford, CT 100 miles
    Manchester, NH      55 miles
    Portland, ME 108 miles
    Providence, RI 50 miles
    Springfield, MA 90 miles
    JFK 219 miles

    Parking - BOS

    For additional parking information and rates call: 1-617-561-1673

    Long-term parking

    Long-term parking or 'Satellite' parking is located off-site and is connected by a free shuttle bus to all the terminals. The Satellite lot offers excellent parking for Terminal C.

    Short-term parking

    The Central Parking garage facility offers convenient access to all terminals via pedestrian bridges on Level 4. Follow the signs inside the garage to park close to your terminal. If you need assistance, parking attendants are available 24 hours a day. Contact the Garage Office by using a call box located in the elevator lobby areas.

    Logan's Economy Parking is budget-friendly and located on airport minutes from the terminals. The free shuttle bus service to and from the terminals perate every 15 - 20 minutes. Shuttle service is available 24-hours a day.

    Follow signs for Economy Parking from Logan's inbound roadway.

    All parking areas at Logan have both daily and hourly rates.
    Curbside Parking is not allowed at any Terminal.
    Tune into Logan Radio 1650AM for real time parking availability.

    Rates

    The Exit Express system at Logan allows you to pay for parking before you leave the terminal which makes for a speedier exit once you get to your vehicle.

    All customers must take their parking ticket with them. Do not leave your parking ticket in your vehicle. Before returning to your car, you must stop at an Exit Express Parking Pay Station. Use the Exit Express fast lane when leaving the garage, and insert your validated parking ticket into the machine at the gate. To learn more about Exit Express click on the following link: http://www.massport.com/logan/parki_exite.html 

    The following credit cards are accepted at all Exit Express Parking Pay Stations: American Express, Discover, MasterCard and VISA.

    Increased demand for parking at the airport could lead to periodic parking shortages on peak travel days such as Tuesday, Wednesday and Thursday and during peak travel periods such as school vacations (February and April). For information on other ways to get to and from Logan click on the following link: http://www.massport.com/logan/getti_typeo.html 

    Parking office representatives are available 24 hours a day at (617) 561-1673.

     


    Special Service Information - BOS

    For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

    Lost and found: 617-716-3549


    Boston Terminals for Departures and Arrivals

    Terminal C Departures

    All BOS flights depart from the top floor of Terminal C, with the exception of select flights to Aruba.

    Terminal C Arrivals

    All domestic flights and international flights from Aruba and Bermuda arrive at the bottom floor of Terminal C.

    Please note, international flights that connect in JFK airport will also arrive into Terminal C.

    Terminal E Departures

    Select flights to Aruba depart from Terminal E.

    Terminal E Arrivals

    All international flights arrive in Terminal E,  with the exception of flights from Aruba and Bermuda which arrive in Terminal C.


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