Service Animals shall have identifiers such as identification cards, other written documentation, presence of harnesses, tags or “the credible verbal assurances of a qualified individual with a disability using the animal”.
Please note: documentation is not required as a condition for permitting an individual to travel with his or her service animal in the cabin unless a customer’s verbal assurance is not credible.
Emotional Support/Psychiatric Service Animals
Emotional Support/Psychiatric Service Animals require current documentation (i.e., not more than one year old) on letterhead or prescription from a licensed mental health professional or physician* stating the following:
- The customer has a mental health-related disability.
- The animal accompanying the customer is necessary to the customer’s mental health or treatment.
- The number and type of animal(s)
- The individual providing the assessment of the customer is a licensed mental health professional and the customer is under his or her professional care.
- The mental health professional’s license number or
- the type of license and the state or other jurisdiction in which it was issued and
- the date his/her license expires.
If you would like documentation for your Emotional Support Animal pre-screened before arriving at the airport, please fax your documents to us at 801-449-2440 or email an attachment to SSRAlert@jetblue.com no less than 48 hours before your scheduled departure.
Always include the confirmation number on all correspondence.
Please note: Required documentation for Emotional Support Animals must always accompany the animal when traveling and is to be presented upon request to JetBlue airport personnel for review.
*Any licensed mental health professional (e.g., psychiatrist, psychologist, licensed clinical social worker) including a medical doctor who is specifically treating a customer's mental or emotional disability.