JetBlue

JetBlue accepts service animals traveling with qualified individuals with a disability.  In the event that a customer requires more than one service animal, JetBlue will make every reasonable effort to accommodate the customer. A second seat may be purchased so the animal can be accommodated in accordance with FAA safety regulations; or the customer may wait until a later flight, if the animals cannot be accommodated together at a single passenger seat.

Please note the following when traveling with a service animal:

• In order to provide the best accommodations, it is very helpful to advise us of your service animal prior to your flight by calling 1-800-JETBLUE.
• Service animal(s) may not obstruct an aisle or any other area used for an emergency evacuation. Service animals typically should remain on the floor; however, if the animal is small and well-behaved, circumstances may permit the animal to remain in your lap during all stages of flight.
• Unusual  animals (i.e. snakes, other reptiles, ferrets, rodents and spiders) pose unavoidable safety and/or public health concerns and will not be allowed on JetBlue flights, even as a Service or Emotional Support Animals. Birds that do not have their wings “clipped or pinioned” may be refused carriage. The release of such animals in the aircraft could result in a direct threat to the health or safety of customers and crewmembers.
• Service animals in training are not accepted.
• Service animals may not occupy a seat.
• Currently there are no vaccination requirements for service animals on domestic flights.
• JetBlue will provide assistance to and from Airport Animal Relief Areas for customers and their service animals. Locations vary by airport; please ask an Airport crewmember at the ticket counter or gate for assistance and/or directions.
  

Service Animals - A Service Animal has been through some type of training to perform a specific active function, such as path finding, picking up objects, carrying things, providing additional stability, responding to sounds, etc.

NOTE: JetBlue will only accept Service Animals that are providing necessary assistance to the individual who is traveling.

Emotional Support/Psychiatric Service Animals - An Emotional Support or Psychiatric Service Animal can only be used by persons with a diagnosed mental or emotional disorder and need not have specific training for that function but must be trained to behave appropriately in a public setting.

Service Animals

Service Animals shall have identifiers such as identification cards, other written documentation, presence of harnesses, tags or “the credible verbal assurances of a qualified individual with a disability using the animal”.

Please note: documentation is not required as a condition for permitting an individual to travel with his or her service animal in the cabin unless a customer’s verbal assurance is not credible.

Emotional Support/Psychiatric Service Animals

Emotional Support/Psychiatric Service Animals require current documentation (i.e., not more than one year old) on letterhead or prescription from a licensed mental health professional or physician* stating the following:

• The customer has a mental health-related disability.
• The animal accompanying the customer is necessary to the customer’s mental health or treatment.
• The number and type of animal(s) 
• The individual providing the assessment of the customer is a licensed mental health professional and the customer is under his or her professional care.
• The mental health professional’s license number or
  • the type of license and the state or other jurisdiction in which it was issued and
  • the date his/her license expires.

If you would like documentation for your Emotional Support Animal pre-screened before arriving at the airport, please fax your documents to us at 801-449-2440 or email an attachment to SSRAlert@jetblue.com no less than 48 hours before your scheduled departure.

 Always include the confirmation number on all correspondence.

Please note: Required documentation for Emotional Support Animals must always accompany the animal when traveling and is to be presented upon request to JetBlue airport personnel for review.

*Any licensed mental health professional (e.g., psychiatrist, psychologist, licensed clinical social worker) including a medical doctor who is specifically treating a customer's mental or emotional disability.

If you are traveling with a service animal on an international flight, please read the additional health documentation requirements here.