When you book a JetBlue flight, you'll choose from several fare options — Blue, Blue Plus or Blue Flex — based on what's most valuable to you. This applies to TrueBlue Redemption/Points bookings.
Depending on which fare option you purchased, the change and cancellation fees are as follows:
Blue & Blue Plus
Fares booked on or after August 27, 2018
Fares booked before August 27, 2018
No charge to change or cancel your reservation prior to departure, difference in fare only.
Additional Change/Cancellation Terms (all fares): For changes, any applicable fare difference will be charged in addition to the change fee and are subject to availability. Cancellations are for a JetBlue flight credit only, valid for a JetBlue flight within one (1) year from the date of cancellation. If you do not change/cancel before scheduled departure and you "no show" all money for the reservation is forfeited. JetBlue change and cancellation fees will be waived for Mosaic members and those who are on the same itinerary as the Mosaic member. For a list of all of TrueBlue Mosaic benefits click here.
For JetBlue Vacations change/cancel fee structure- click here.
For Mint® change/cancel fee structure - click here.
In accordance with Colombian law, customers requesting a cancellation or refund for travel from Colombia may be eligible for special refund guidelines. Click here for more information.
For quick and easy changes or cancellations to existing reservations, please visit jetblue.com and click on 'Manage Flights.'
Cancellations within 24 Hours
Customers will have 24 hours from the time of their original booking to cancel their reservation without being charged a cancellation fee, regardless of fare selected, if travel was booked seven (7) days or more prior to the departure date and the entire booking must be cancelled (not applicable for JetBlue Vacations reservations). Bookings that have been changed are not eligible for a credit card refund and are subject to a cancellation fee, regardless of being within 24 hours of the original booking.
For JetBlue nonrefundable fares, changes or cancellations may be made prior to scheduled departure for a per-person change/cancel fee plus any applicable difference in airfare. Any remaining balance will be placed in a JetBlue air-only credit and may be applied toward future travel for one year from date of issuance.
If a JetBlue nonrefundable segment is not changed or cancelled prior to scheduled departure, all money associated with the segment is forfeited.
If the change request is made prior to scheduled departure and on the same calendar day, customers may take advantage of our same-day change options (see below for details).
For JetBlue refundable fares, changes and cancellations for a full refund are permitted prior to scheduled departure. Such changes are subject to availability and any applicable difference in airfare. If a refundable segment is not changed or cancelled prior to scheduled departure, all money associated with the segment will be placed in a JetBlue air-only credit and may be applied toward future travel for one year from date of issuance.
Customers who are deaf or hard of hearing or those with a speech disability can call our toll-free TTY/TDD telephone number, 711.
Cancelled by JetBlue / Fee Waiver Issued
In the event that JetBlue has cancelled a flight and/or a fee waiver has been issued, impacted* customers can go online to the 'Manage Flights' section of jetblue.com to change or cancel their flight without fee or increase in fare, even to sister cities.
*Note: In order to rebook travel without a fee/increase in fare online, your flight must: (1) been cancelled by JetBlue; AND/OR (2) meet the fee waiver parameters if a fee waiver is currently in place.
Be sure to check the Travel Alerts section on jetblue.com for current travel advisories and fee waiver information.
Honoring the Lower Fare
If you are rebooking within 5 days of original purchase and prior to departure, there is no fee to honor the lower fare found on a JetBlue-operated flight.
In the event that a fare on a JetBlue-operated flight decreases after purchase, customers may rebook travel at the lower fare on the same flight to receive a credit for the difference in fare.
A $75 fee applies to honor the lower fare for the same fare option on tickets exchanged 6 or more days from original purchase date, regardless of fare purchased.
Any difference in fare will be returned in the form of a JetBlue credit, good for one year from the date of issuance.
For questions on JetBlue's honoring a lower fare guidelines, you're welcome to contact our reservations team at 1-800-JETBLUE (538-2583).
Cities with Multiple Flights a Day
Cities with One Flight a Day The same-day change option is not available for cities with one flight a day.
Additional Mosaic Same-Day Change Benefits
Reservations made through a travel agency, including online travel agencies (i.e. Priceline, Expedia, etc.), may be changed or cancelled on jetblue.com from the 'My Trips' tab, through the original booking source, or by calling 1-800-JETBLUE (538-2583).
*Please note that there will be a one-time $25/per-ticket (per-person) service fee that is applicable for ticket changes made over the phone on all travel agency bookings which may be self-managed on jetblue.com.