Terminal	Terminal A
Check-in Time	90 minutes
Ticket Counter Hours	Daily 5:30 a.m. - 7:30 a.m., 9:00 a.m. - 12:30 p.m., 3:30 p.m. - 6:00 p.m.& 7:00 p.m. - 9:45 p.m. (except Saturday)
Baggage Claim Phone Number	1-818-847-1443 (office) 1-818-847-1093 (fax)
Skycap/Curbside	Yes/Yes
Directions to Airport	Click Here For Directions
Airport Website	Click Here

BOB HOPE BURBANK AIRPORT

2627 Hollywood Way

Burbank, CA 91505

General Airport Phone: 1-818-840-8840

baggage claim location

Baggage Claim is located in Terminal A. You can pick up your bags from Carousel 1 or 2.

making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four hours after arrival.

The Baggage Service Office is open from 8:30 a.m. until 10:00 p.m.

Burbank Baggage Service Office telephone: 1- 818-847-1443

Burbank Baggage Service Office fax: 1-818-847-1093

baggage claim follow-up

If you’re following up on a baggage claim, Central Baggage Services can be reached from 6 a.m. until 9 p.m. MT Monday through Friday and from 8:30 a.m. until 5 p.m. on Saturday and Sunday at 1-866-538-5438.

Burbank does not have a jetbridge and all boarding is done via the airstairs. A wheelchair lift is used for customers in a wheelchair or for those who are unable to ascend stairs.

Permitting weather and other circumstances, Burbank may offer boarding and deplaning from both the front and back of the aircraft.

The following car rental agencies are located at the Burbank Airport.

Alamo	1-800-327-9633
Avis	1-800-331-1212
Hertz	1-800-654-3131
National	1-818-953-2234

The following car rental agencies are located off-site.

Advantage	1-800-777-5500
All-Rite	1-818-972-2490
Budget	1-800-527-0700
Dollar	1-800-800-4000
Enterprise	1-818-558-7336
Horizon	1-800-472-8661

other car rental options

We can also offer you special rates on rental cars through our partner Hotels.com. You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to Hotels.com.

You may also contact Hotels.com Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish)..

ticket counter hours and location

Our ticket counter is located in Terminal A and is open during the following hours:

Daily
5:30 a.m. - 7:30 a.m.,
9:00 a.m. - 12:30 p.m.,
3:30 p.m. - 6:00 p.m.&
7:00 p.m. - 9:45 p.m.
Saturday
5:30 a.m. - 7:30 a.m.,
9:00 a.m. - 12:30 p.m.&
3:30 p.m. - 6:00 p.m.

We recommend you arrive at the airport at least 90 minutes prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You will need a boarding pass to get through security.

check-in requirements for domestic travel

Government issued identification is required for all customers 18 years of age and over. Identification is not required for any person under the age of 18.

The name on the ID must match the name in the reservation.

Forms of valid identification for domestic flights are described below.

One form of photo ID, including:

• Driver's license
• Passport
• Photo ID issued by a government agency
• JetBlue Airways Corporation ID card

-OR-

Two forms of non-photo ID including:

• Social Security card
• Medicare/Medicaid card
• Voters Registration card
• Driver's license without photo
• ID issued by a government agency

Customers traveling with an infant as a lap child may be asked for proof of age, such as a passport, birth certificate (copies are acceptable for domestic travel) or an immunization record when the infant's age is questionable. Infants between three and 14 days old must also have, in the form of a letter, their doctor's approval to travel.

Unaccompanied minors must check in at the ticket counter. An unaccompanied minor does not need photo ID. However, the adult dropping them off and picking them up will need photo ID. This adult must be named in the reservation.

Your confirmation number or itinerary may be helpful, but are not necessary to check in.

All reservations not paid for at least 30 minutes prior to departure are subject to cancellation.

check-in cut-off time

Checked baggage may not be accepted less than 30 minutes prior to the flight departure time. We will not be liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late checked baggage.

If you are not checking bags, you may check in up to 20 minutes prior to scheduled departure and must be in the gate area at least 15 minutes prior to scheduled departure.

boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure.

Standby customers may be cleared at 10 minutes to departure.

Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

kiosk check in

If you have a confirmed reservation, feel free to use a kiosk machine to check in. You may check in using the kiosk no more than four hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.

You can retrieve your information and check in at a kiosk using one of the following methods:

Reservation number

• Emailed itinerary with the bar code
• Credit card with your name on it
• TrueBlue number or email address and password if you're a TrueBlue member.
• In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.

skycap and curbside check in

For your convenience, we currently have curbside check in available at the Burbank Airport.

Once you've checked in at curbside your bags will be taken care of and you can head straight to security.

Please note, there is a $2 fee for curbside check in and is not currently available for international travel.

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

drop off information

Parents/guardians who are dropping off their minors may leave the airport before the plane has left the gate as long as they have their cell phone number documented on the minor's reservation.

In the event of a gate return, a JetBlue Crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

pick up information

When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government issued photo ID.

If you're trying to get a hold of someone at the airport call 1-818-840-8840 to have them paged.

from the South (San Diego, Oceanside or Anaheim)

Take I-5 North to the Hollywood Way exit. Turn left onto N Hollywood Way which ends at the airport.

from the North

Take I-5 South to the Hollywood Way exit. Turn left onto N Hollywood Way which ends at the airport.

from the West (El Segundo, Long Beach, Manhattan Beach)

Take I-405 N toward Santa Monica to US-101 S toward Los Angeles. Take CA-134 E toward Burbank / Glendale to the Pass Avenue and exit toward Burbank. Turn left onto N Pass Avenue. Turn right onto W Verdugo Avenue. Turn left onto N Hollywood Way which ends at the airport.

from the East

Take I-210 W toward Pasadena to CA-134 W to the I-5 N exit toward Los Angeles/Sacramento. Take the I-5 N to the Hollywood Way exit and turn left on N Hollywood Way which ends at the airport.

To check approximate flight durations, please click on this link.

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.

bus service

MTA	1-800-266-6883

shuttles

Glendale Airport Van	1-818-243-9570
L.A. Xpress Shuttle	1-310-323-7222
Prime Time Shuttle	1-800-733-8267
Super Shuttle	1-800-660-6042
Roadrunner	1-800-247-7919

taxi service

City Cab	1-818-848-1000
Yellow/Checker Cab	1-800-750-4400

train service

Amtrak	1-800-872-7245 or 1-800-371-5465
Metrolink	1-800-371-5465

LimoRes.net

JetBlue has a partnership with LimoRes.net, the leading revolutionary online ground transportation provider, to provide customers with the option to book exclusive discount rates on www.jetblue.com/cars.

This new car service option provides our customers with an additional level of comfort and service that comes with pre-booking ground transportation with knowledgeable, professional and reliable car service and limo providers. This option allows travelers to reserve the service online for a ride to or from the airport, including prompt curbside pick-up and drop-off by a local driver with GPS equipment to ensure efficient and stress-free travel to the final destination. For a small additional fee, customers can also elect to be picked-up inside the airport upon arrival. 

The airport is located 4 miles from downtown Burbank. Additional areas of interest:

Beverly Hills, CA	13 miles
Disneyland	39 miles
Los Angeles, Airport	28 miles
Los Angeles, CA	15 miles
Santa Monica, CA	24 miles
Newport Beach, CA	58 miles
Queen Mary	39 miles
Six Flags Magic Mt	20 miles
San Diego, CA	135 miles
Santa Barbara, CA	88 miles
Universal Studios	4 miles
Long Beach, CA	38 miles

If you're making a connection in Burbank, here's a list of other airlines:

Alaska Airlines	1-877-677-2566
American	1-800-433-7300
American West	1-800-235-9292
Delta Airlines	1-800-221-1212
Southwest Airlines	1-800-435-9792
United	1-800-241-6522

* All rates are subject to change without notice.

economy parking

The parking rates for the first day are *$2 for the first hour, *$4 for the second hour with a maximum of *$7 for 24 hours. The rate for additional days are *$4 for the first hour, *$7 for the second hour with a maximum of *$7 for 24 hours.

short-term parking

The parking rates for the first day are *$2 for the first hour and increases by *$2 for each additional hour with a maximum of *$24 for 24 hours. The rate for additional days are *$4 for the first hour and increases by *$2 for each additional hour with a maximum of *$24 for 24 hours.

valet parking

The parking rates are *$5 for the first hour, *10 for the second, *$17 for the third with a maximum of *$17 for 24 hours.

Free shuttle service is available between the economy lots and the terminal building.

For your convenience, regular and oversized wheelchairs are available upon request. Use the white courtesy phones located throughout the terminal to contact an airport operator for assistance. Electric carts are not available in the concourse area.

TTYs can be found in the main terminal and on each concourse, as well as on the Shuttle Island in front of the terminal.