Service and emotional support animals on JetBlue flights

Guidelines/requirements - service animals on JetBlue

JetBlue accepts service animals traveling with qualified individuals with a disability. In the event that a customer requires more than one service animal, JetBlue will make every reasonable effort to accommodate the customer. A second seat may be purchased so the animal can be accommodated in accordance with FAA safety regulations; or the customer may wait until a later flight, if the animals cannot be accommodated together at a single customer seat.

Please note the following when traveling with a service animal:

  • In order to provide the best accommodations, it is very helpful to advise us of your service animal prior to your flight by calling 1-800-JETBLUE (538-2583).
  • Service animal(s) may not obstruct an aisle or any other area used for an emergency evacuation. Service animals typically should remain on the floor; however, if the animal is small and well-behaved, circumstances may permit the animal to remain in your lap during all stages of flight.
  • Unusual  animals will not be allowed on JetBlue flights (ex. snakes, other reptiles, ferrets, rodents and spiders)  even as a Service or Emotional Support Animals, as they pose unavoidable safety and/or public health concerns. Birds that do not have their wings “clipped or pinioned” may also be refused carriage. The release of such animals in the aircraft could result in a direct threat to the health or safety of customers and crewmembers.
  • Service animals in training are not accepted.
  • Service animals may not occupy a seat.
  • Currently there are no vaccination requirements for service animals on domestic flights.
  • JetBlue will provide assistance to and from Airport Animal Relief Areas for customers and their service animals. Locations vary by airport; please ask an Airport crewmember at the ticket counter or gate for assistance and/or directions.
  • If you are traveling with more than one Emotional Support Animal, they may share a carrier providing both are small enough to fit comfortably in one of the approved size.
  • JetBlue will accept a crate/travel kennel for a larger service animal as an essential supply for the animal at no charge.

Types of service animals

Service Animals - A Service Animal has been through some type of training to perform a specific active function, such as path finding, picking up objects, carrying things, providing additional stability, responding to sounds, etc.

NOTE: JetBlue will only accept Service Animals that are providing necessary assistance to the individual who is traveling.

Emotional Support/Psychiatric Service Animals - An Emotional Support or Psychiatric Service Animal can only be used by persons with a diagnosed mental or emotional disorder and need not have specific training for that function, but must be trained to behave appropriately in a public setting.

USDA pet travel tool
For up-to-date international pet travel requirements, the United States Department of Agriculture has a helpful tool found at:

Documentation and requirements for traveling with a service animal

Service Animals

Service Animals shall have identifiers such as identification cards, other written documentation, presence of harnesses, tags or “the credible verbal assurances of a qualified individual with a disability using the animal”.

Please note: documentation is not required as a condition for permitting an individual to travel with his or her service animal in the cabin unless a customer’s verbal assurance is not credible.

Emotional Support/Psychiatric Service Animals

Emotional Support/Psychiatric Service Animals require current documentation (i.e., not more than one year old) on letterhead or prescription from a licensed mental health professional or physician* stating the following:

  • The customer has a mental health-related disability.
  • The animal accompanying the customer is necessary to the customer’s mental health or treatment.
  • The number and type of animal(s) 
  • The individual providing the assessment of the customer is a licensed mental health professional or physician and the customer is under his or her professional care.
  • The type of license, the issue date, and the state or other jurisdiction in which it was issued OR, if that information is unavailable, the mental health professional or physician's license number.

 Always include the confirmation code on all correspondence.

Please note: Required documentation for Emotional Support Animals must always accompany the animal when traveling and is to be presented upon request to JetBlue airport personnel for review.

JetBlue will accept electronic documents in a non-editable format such as a pdf scan or phone gallery photo of the original letter.  Easily editable formats such as email or Word documents will not be accepted.  Please contact A CRO in the event of an issue or your BlueCity Leadership.

*Any licensed mental health professional (e.g., psychiatrist, psychologist, licensed clinical social worker) including a medical doctor who is specifically treating a customer's mental or emotional disability.

International travel with a service animal

If you are traveling with a service animal on an international flight, please read the additional health documentation requirements here.

Pets/Service & Emotional Support Animals at Palm Beach International Airport
In the terminal at Palm Beach International Airport (PBI), all animals, including emotional support animals, shall be properly confined in a cage, crate or other device. Exempt from this requirement are seeing-eye dogs, guard and search dogs under control of authorized handlers and approved by the department, or service dogs trained to assist the physically disabled.

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